Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Liu

Everett

Summary

Operations procurement agent with an emphasis on managing key supplier relationships, integrating with key stakeholders organizations, and proactively mitigate production shortages for rate-breaking commercial airplane programs.

Overview

5
5
years of professional experience

Work History

Operations Procurement Agent - Systems

Boeing
03.2023 - Current
  • Managed supplier performance and enhanced procurement strategies (GE Aviation), working on the 777/X and 767 ELMS statement of work
  • System Integration Leader role: communicate supplier emerging issues to leadership level and executed supplier strategy across all GE sites (Vandalia, Clearwater, Grand Rapids, Cheltenham)
  • Created custom demand profiles to supplier based on product complexity, platform, engineering maturity, etc. in collaboration with design engineers, IE, GFO, SCMA, ME, VSI, Fulfillment, CI&R focals
  • Oversees monthly performance reviews across the supplier value stream (i.e supply chain KPIs, on-time start/finish, first time yield, etc)
  • Executed annual Production Readiness Assessment and quarterly PMRs

HR Program Specialist

Brooks Running
05.2022 - 03.2023
  • Onboarding leader in North America: end-to-end management and facilitation of on-boarding programs aiming to support new employees foster a connection to company culture and values
  • Learning and Development Program Management: facilitated variety of trainings and workshops to support the People Programs (i.e DEI, e-learning, etc)
  • Learning Management System: led global implementation of Looop (2022) platforms, including branding, content editing, and technical integration

Training Coordinator

Brooks Running
08.2021 - 05.2022
  • Assisted lead program manager by building annual employee training programs to prioritize and enhance customer experiences
  • Identify needs for customer success and implement into training programs
  • Engaged with stakeholders, partners, and senior leadership to deliver group training covering a wide range of technical, operational, and managerial areas in specific fields

Customer Obsession Specialist

Brooks Running
06.2020 - 04.2021
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
  • Restructured customer service process, ensuring quicker response times.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Education

Certification - Professional E-Learning Instructional Design

University of Washington
Seattle, WA
04-2023

Bachelor of Arts - Psychology

University of Washington
Seattle, WA
06-2020

Certification - Human Resources

University of Washington
Seattle, WA
01-2020

Skills

  • Supplier relationship management
  • Project management
  • Demand forecasting
  • Supply chain optimization

Accomplishments

  • Boeing Employee of the Month - Systems, April 2024
  • Boeing Employee of the Month - Systems, May 2025
  • Systems Integration Leader - March 2025
  • Coordinated the implementation of 50 + PRRs into 777-9 airplanes, leading to 777x Program of the Year Nomination
  • Recognized by several different groups for the contribution to the 777x from Engineering, Supply Chain, VSI, Manufacturing, and Functional Test team

Timeline

Operations Procurement Agent - Systems

Boeing
03.2023 - Current

HR Program Specialist

Brooks Running
05.2022 - 03.2023

Training Coordinator

Brooks Running
08.2021 - 05.2022

Customer Obsession Specialist

Brooks Running
06.2020 - 04.2021

Certification - Professional E-Learning Instructional Design

University of Washington

Bachelor of Arts - Psychology

University of Washington

Certification - Human Resources

University of Washington

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