Rachel Lindgren
Portsmouth,United Kingdom
Summary
Skilled professional in customer service, complaint resolution, and cash handling. Experienced in staff supervision, shift management, and bakery operations with a commitment to food safety. Knowledgeable in recovery strategies and adaptable to athlete needs. Sports Science student pursuing professional performance coaching, eager to apply expertise in international team environments.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Strength & Conditioning Assistant
Havant Rugby Football Club
Havant, Hampshire
2025.01 - 2025.05
- Coordinated delivery across 3 men’s teams, maintaining engagement and injury-prevention practices.
- Developed structured strength and conditioning sessions to enhance athlete readiness.
- Directed warm up and cool down standards, progressing S&C drills
- Collaborated with coaches during sessions to ensure seamless updates and effective logistics.
- Supported match days by delivering taper sessions, performance massage, and sports taping.
Recruitment resourcer
Barrington James
Crawley, West Sussex
2022.02 - 2022.05
- Maintained accurate candidate databases and scheduling, facilitating timely follow-up actions to enhance candidate experience.
- Coordinated administrative and research tasks to streamline processes in a fast-paced recruitment environment.
- Managed incoming and outgoing international phone calls, ensuring effective communication between clients and candidates.
- Wrote professional emails, managing multiple priorities and phone etiquette.
- Managed confidential information with discretion and care. with initiative, discretion, and professionalism.
Customer Service Supervisor
Sainsbury’s Supermarket
Haywards Heath/Portsmouth, West Sussex
2019.09 - 2025.05
- Trained, led and motivated a team of 25 to deliver customer service excellence on shop floor.
- Supervise staff on shift, organise breaks, and support onboarding new team members.
- Resolved customer complaints with professionalism and empathy, ensuring fair outcomes and customer satisfaction.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Provide excellent customer service across bakery, grocery, clothing, and checkout areas.
- Managed refunds, exchanges, and balanced tills to maintain cash office accuracy and efficiency.
- Maintain hygiene, food safety, and strong store presentation standards daily.
- Support stock rotation, merchandising, and seasonal promotions across store ranges.
- Handle fast-paced multitasking with attention to detail and positive team support.
- Developed rapport with clients to enhance relationships and boost customer loyalty.
- Work across small local branches and large superstores with full product ranges.
- Work across 3 store locations in the UK.
- Liaised with other departments for streamlined workflow processes.
Education
Bachelor of Science - Sport, Health and Exercise Science
Edith Cowan University
Perth, WA 2025.01 - 2026.01
Bachelor of Science - Sport, Health and Exercise Science
University of Portsmouth
UK 2022.01 - 2027.01
A-Levels - English Language (B), Psychology (C)
BHAVIC College
UK 2019.01 - 2021.01
GCSEs - English (B), Psychology (C)
Warden Park Academy
UK 2015.01 - 2019.01
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International School of Helsingborg
Sweden 2013.01 - 2015.01
Skills
- Athlete engagement
- Strength assessment
- Team collaboration
- Nutritional knowledge
- Sports equipment knowledge
- Communication skills
- Performance tracking
- Coaching software
- Time management and multitasking
- Injury prevention
- Athlete adaptability
- Periodisation knowledge
- Conditioning techniques
Certification
- Level 2 Fitness Instructor
- Sports Massage Therapist
- Sports Taping Qualification
- Open Water Scuba Diver
Languages
English – Fluent
Swedish – Conversational
Accomplishments
Competed in Nationals in the Gold Coast, Australia with ECU Touch Rugby Team.
Timeline
Strength & Conditioning Assistant
Havant Rugby Football Club
2025.01 - 2025.05
Bachelor of Science - Sport, Health and Exercise Science
Edith Cowan University
2025.01 - 2026.01
Recruitment resourcer
Barrington James
2022.02 - 2022.05
Bachelor of Science - Sport, Health and Exercise Science
University of Portsmouth
2022.01 - 2027.01
Customer Service Supervisor
Sainsbury’s Supermarket
2019.09 - 2025.05
A-Levels - English Language (B), Psychology (C)
BHAVIC College
2019.01 - 2021.01
GCSEs - English (B), Psychology (C)
Warden Park Academy
2015.01 - 2019.01
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International School of Helsingborg
2013.01 - 2015.01