Rachel Lee
Cranleigh,Surrey
Summary
Dynamic professional with strong interpersonal skills and a proven track record in collaboration and problem-solving. Committed to delivering high-quality service and achieving consistent results. Experienced in training and mentoring, to ensure a supportive team environment. Organised and proactive in administrative tasks, ensuring effective communication and issue resolution.
Overview
26
26
years of professional experience
Work history
Home School Link Work and Deputy DSL
Glebelands School
Cranleigh, Surrey
09.2021 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Dealt with crisis situations calmly, ensuring safety of all involved parties.
- Established trust with young people and their families to enhance communication.
- Provided emotional support for improved family dynamics.
- Liaised closely with social services to safeguard at-risk children.
- Conducted home visits, ensuring a safe environment for children.
- Promoted healthy relationships amongst family members through mediation.
- Mentored parents in managing challenging behaviours; fostered positive changes.
- Maintained detailed case notes, aiding in decision making processes.
- Improved children's behaviour by implementing structure and routine.
- Assisted families in navigating the welfare system; secured appropriate benefits.
- Supported and advised parents regarding various issues and signposted additional services.
- Engaged with children and families using creative strategies and professional approach.
- Maintained accurate chronological records of work with families using software.
- Managed complex caseload of vulnerable families through strategic prioritisation.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
- Provided written and electronic reports of conducted work adhering to policies and procedures.
- Educated guardians and parents about mental health, providing support and education for assistance.
- Met with youngsters for consultations, determining appropriate services and education tailored to individual needs.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Collaborated with external support providers to maintain good care continuity.
Learning Support Assistant and ELSA
Glebelands School
Cranleigh, Surrey
09.2018 - 08.2021
- Facilitated group activities to enhance interactive learning experience.
- Aided in the delivery of lessons, ensuring comprehensive understanding.
- Assisted in creating lesson materials, improving educational effectiveness.
- Monitored pupil progress closely, providing timely feedback to teachers and parents.
- Drafted detailed case notes after each session, maintaining accurate records and ensuring continuity of care.
- Provided crisis intervention services to prevent self-harm or harm to others.
- Fostered a supportive environment with active listening and empathetic responses.
- Implemented mindfulness exercises in therapy sessions, resulting in increased calmness and focus for young people.
- Led group therapy sessions for improved emotional well-being.
- Resolved conflicts and mediated disagreements between young people to promote collaboration.
Teaching Assistant and ELSA
Cranleigh C of E Primary School
Cranleigh, Surrey
09.2012 - 08.2018
- Improved student engagement by utilising interactive learning techniques.
- Supervised students in classrooms, halls, cafeterias, school playgrounds, and gymnasiums, or on field trips providing safe, supportive environment.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Collaborated with teaching staff in organising school events, enhancing community spirit.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Prepared classroom materials to facilitate efficient lessons.
- Managed administrative tasks, aiding smooth running of the class.
- Provided feedback on pupil's work, identifying areas for improvement.
- Offered one-on-one guidance to struggling students for improved academic performance.
Customer Service Supervisor
The Co-Operative Food
Cranleigh, Surrey
01.2006 - 08.2012
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Facilitated constructive feedback sessions between team members for overall improvement.
- Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.
- Monitored quality control standards to maintain excellent service provision.
PA to Director
Doble Power Test
Cranleigh, Surrey
01.2004 - 08.2004
- Maintained organised filing system, enhancing document retrieval process.
- Compiled meeting minutes, providing accurate records of discussions.
- Prepared presentation materials to aid in successful business pitches.
- Coordinated office supplies inventory, preventing supply shortages.
- Coordinated travel arrangements to enable seamless business trips.
- Resolved administrative issues swiftly, maintaining efficient operations.
- Facilitated smooth board meetings by managing all logistics.
- Handled office correspondence with utmost professionalism and discretion.
- Managed director's diary, ensuring optimal time management.
- Drafted documents and reports for management review.
- Scheduled meetings, conferences and appointments.
Sales Administrator
Gordon's Fine Foods
Cranleigh, Surrey
01.2003 - 01.2004
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
Technical Resources Team Member
National Grid
Leatherhead, Surrey
09.1999 - 01.2003
Education
Bachelor of Science - Psychology with Counselling
The Open University
09.2020 -
Certificate of Higher Education - Supporting Teaching and Learning in Schools
Babcock 4s
Leatherhead, Surrey 10.2012 - 10.2013
NVQ Level 3 - Business Administration
Guildford College
Guildford, Surrey 09.1999 - 06.2001
GCSEs -
Glebelands School
Cranleigh, Surrey 09.1994 - 06.1999
Skills
- Calm under pressure
- Communication skills
- Problem-solving
- Organisational efficiency
- Records keeping efficiency
- Strong written correspondence
- Efficient time management
- Telephone etiquette
- Microsoft office suite proficiency
- General administration
- Community networking
Timeline
Home School Link Work and Deputy DSL
Glebelands School
09.2021 - Current
Bachelor of Science - Psychology with Counselling
The Open University
09.2020 -
Learning Support Assistant and ELSA
Glebelands School
09.2018 - 08.2021
Certificate of Higher Education - Supporting Teaching and Learning in Schools
Babcock 4s
10.2012 - 10.2013
Teaching Assistant and ELSA
Cranleigh C of E Primary School
09.2012 - 08.2018
Customer Service Supervisor
The Co-Operative Food
01.2006 - 08.2012
PA to Director
Doble Power Test
01.2004 - 08.2004
Sales Administrator
Gordon's Fine Foods
01.2003 - 01.2004
Technical Resources Team Member
National Grid
09.1999 - 01.2003
NVQ Level 3 - Business Administration
Guildford College
09.1999 - 06.2001
GCSEs -
Glebelands School
09.1994 - 06.1999
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