Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rachel Langford

Cheadle,Cheshire

Summary

Results driven Sales Advisor with over 15 years of experience in retail and telesales, excelling in customer engagement, product sales, and relationship building. Skilled in identifying customer needs, offering personalised product recommendations, and achieving sales targets. Expertise in delivering outstanding customer service while maintaining a strong knowledge of products. Adept at using persuasive communication and problem-solving skills to drive business growth. Passionate about transitioning into a new career opportunity where my sales expertise, client relationship management, and beauty knowledge can contribute to achieving company goals and enhancing customer satisfaction.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work History

Outbound Sales Agent (Deputy Team Lead)

Virgin Media (Foundever)
Manchester, Greater Manchester
05.2011 - Current
  • Assist in leading a team of 12 people in the successful delivery of KPI's.
  • Led and mentored junior team members, providing guidance on personal development and career growth.
  • Manage communication between upper management and the team, ensuring transparency and alignment with company goals.
  • Assist clients in making informed decisions, enhancing their overall experience.
  • Demonstrate resilience under pressure to consistently achieve targets.
  • Handle objections professionally, ensuring minimal loss of potential sales.
  • Exceed sales targets by up 15% every month.
  • Maintain up-to-date knowledge of products, driving confidence in sales pitches.

Lettings negotiator

Thornley Groves Estate Agents
Manchester City Centre, Greater Manchester
06.2009 - 05.2011
  • Marketed properties effectively for increased interest from potential tenants.
  • Negotiated rental rates to secure long-term tenancies.
  • Assessed client needs carefully, offering suitable property options accordingly.
  • Built strong relationships with landlords, fostering trust and loyalty.
  • Developed a wide network within the real estate industry which boosted business referrals.
  • Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.

Cabin crew member

Gulf Air
Manama, Bahrain
11.2007 - 05.2009
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
  • Coordinated effectively with ground staff during boarding processes ensuring minimal delays.
  • Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
  • Ensured safety regulations compliance for passenger security.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Increase onboard product sales by proactive upselling and engaging with passengers.

Skin Care Consultant

Estee Lauder Companies
Manchester City Centre, Greater Manchester
10.2004 - 10.2007
  • Provide personalised skincare and beauty consultations to customers, recommending suitable products based on individual needs and preferences.
  • Demonstrate and apply makeup and skincare products to enhance customer experience and encourage product sales.
  • Maintain up-to-date knowledge of the latest beauty trends, product innovations, and techniques to ensure expert advice.
  • Build lasting relationships with customers by offering exceptional service and follow-up care, leading to customer loyalty and repeat business.
  • Process customer transactions, handle returns, and maintain high standards of store cleanliness and organization.

Education

NVQ Level 1,2&3 - Beauty Therapy

South Trafford College
Altriincham
09.2000 - 07.2002

GCSEs - Secondary Education

St Paul's RC High School
Manchester
09.1998 - 07.2002

Skills

  • Sales techniques
  • Upselling techniques
  • Target setting and achievement
  • Rapport building capabilities
  • Excellent communication
  • Personable telephone manner
  • Facial treatments
  • Skin analysis techniques

Accomplishments

    Foundever Talent & Coach Course 2024

  • Gained in-depth knowledge of leadership principles, including effective decision-making, team building, conflict resolution, and strategic planning.
  • Applied course learning to real-world situations, improving team collaboration and operational efficiency.
  • Developed key leadership skills such as emotional intelligence, change management, and influencing others within a corporate structure.
  • Collaborated with peers in simulated leadership scenarios, strengthening problem-solving and crisis management abilities.

References

References available upon request.

Timeline

Outbound Sales Agent (Deputy Team Lead)

Virgin Media (Foundever)
05.2011 - Current

Lettings negotiator

Thornley Groves Estate Agents
06.2009 - 05.2011

Cabin crew member

Gulf Air
11.2007 - 05.2009

Skin Care Consultant

Estee Lauder Companies
10.2004 - 10.2007

NVQ Level 1,2&3 - Beauty Therapy

South Trafford College
09.2000 - 07.2002

GCSEs - Secondary Education

St Paul's RC High School
09.1998 - 07.2002

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