Rachel Lamont

Since Cloud Software Group was established in 2022 I have had the the opportunity to take on a more strategic project based role within the HR function as well as leading the EMEA L&D team. This has allowed me to broaden my knowledge base within the HR field and I have been able to drive key strategic initiatives across the business whilst maintaining the employee learning experience.

Key achievements:

• Project lead and SME for the learning management platform consolidation and migration to a new LMS solution.
• Managed a group of COE leads across HR and the business to create bespoke content for the new Manager Bootcamp and onboarding training.
• Managed the execution and rollout of the Global Compliance curriculum through the new Docebo LMS platform, including content creation, compliance audits, stakeholder management and tracking and reporting to senior leadership.
• Designed and implemented the new company wide performance management program, including partnering with regional HR and local workers councils, global communication and rollout and ongoing monitoring and tracking throughout the performance annual cycle.
• Created bespoke content and facilitated workshops for both the EMEA and global senior leadership teams.
• Regional lead for the new company competency framework rollout.
• Project lead for the Global Allowances Consolidation Project, working closely with the legal, compensation and benefits teams to align allowance allocations across all countries globally.
• Managed the implementation of Adaptive Planning within the Workday HCM system. A tool that allows the HR and finance teams to model different workforce scenarios. This included working with external vendor team, managing the internal stakeholder team and global rollout and training plan.
• Project lead for the Qualtrics implementation and global rollout of employee listening strategy (Onboarding, exit and global satisfaction surveys)
• Project lead for 2023 company restructure within the EMEA region following annual planning process review.
• Project lead for two tech tuck-in acquisitions within the EMEA region, partnering with local HR and Legal including creation of acquisition ‘playbook' template for future projects.

Key Achievements:

• SME for the global implementation of Saba. Including stakeholder needs analysis across the business, RFI, RFP that included the analysis of the platform, sandbox testing and vendor selection. Partnered with Saba and HRIS on the system design and implementation across the business. Partnering with the OD team on the change management plan.
• Global rollout of key leadership learning programs (ADKAR, Crucial Conversations, DISC and Situational Leadership) including the operations, logistics and facilitation and change management.
• SME for the Space to Succeed project for the global rollout of virtual learning during the pandemic.
• Outsourcing of key learning and development operational activities to the HRSS team in India (pre-pandemic)
• Undertook DISC analysis workshops with senior leaders across the EMEA business.

Key Responsibilities:

• Managed a team of global Talent Development Coordinators (a combination of both direct line managed and matrix management of the team) to support consistent delivery of ILT, VILT courses globally.
• Coordinated, assessed, designed, and created relevant bespoke training programs - from courses to coaching through partnership with internal stakeholders.
• Lead the administration of the Citrix Learning Centre (LMS). Ensuring smooth delivery of annual learning plan. Including thought leadership in identifying and communicating opportunities for process and quality improvements, feedback on usage, defects, and suggested enhancements and partnering with our vendor (Saba) in the implementation of new LMS features and functions.
• Managing the UK apprenticeship and graduate programs, including candidate selection and onboarding. Working with internal stakeholders within the engineering team to ensure government requirements were met and employees had a clear progression and training plan in place.
• Formed annual learning plan by gaining insight from a diverse range of business functions, including needs analysis output, surveys, market data, strategic input from Learning and Performance Consultants, OD Consultants, and HR Business Partners.
• Managed the P&OC global budget, including vendor management and selection, aligned with finance to ensure correct coding and payment of invoices. Involved in the annual review process when setting new budgets and provided the team spend analysis and recommendations for future spend.
• Provided proactive insights to managers along with recommendations that drive performance improvements through data gathering and analysis that provided cost effective solutions.
• Partnered closely with other learning and enablement organizations across the business to create an end-to-end learning catalogue, including product, process and behaviour/skills development offerings that lead to increased business impact.

• Lead a team of global training Coordinators to support consistent delivery of ILT, VILT courses globally.
• Planned and implemented operational support for the delivery of all global leadership programs while driving improvement to design and develop ideas and strategies to streamline all operation processes for consistency.
• Implementation of apprenticeship program utilising the UK Levy scheme, liaising with external partner Knowledgebrief to provide existing staff higher level education opportunities and leading a team of internal stakeholders to ensure new engineering apprentices had a robust curriculum that followed the required government frameworks.
• Lead the administration of the learning management system, including the assurance that key programs were pushed to appropriate job roles and timely/accurate reporting was provided to stakeholders.
• Including supporting employees and managers in accessing content within learning plans and manager led or ad-hoc learning.
• Partnered with HR to provide a second line of support for complex queries and issues relating to the LMS and with administrative users to manage content within the LMS through coordination with functional users across the company.
• Partnered with senior People and Organization Capability team members, the local HRBP community, and key stakeholders to ascertain the needs of the business – Primarily focusing on driving adoption of Professional Development Learning Roadmap at the individual contributor level.
• Facilitated delivery of in person instructor led training (ILT) and technology driven Virtual Instructor Led Training) VILT classes for individual contributor-level employees within EMEA (both in house & vendor deliveries), supported coordination and delivery of management training in partnership with senior level People and Organization Capability team members.
• Worked in partnership with Instructional Designers to adapt and tailor our global programs as appropriate for different audiences whilst maintaining global efficiencies gained through standardization.
• Lead, supported and partnered on special projects, as needed, following direction from the Talent Development Delivery Manager and Director of Talent and Organization Development.

• Provided learners with a full service following their registration for courses
• Including (not exhaustive): booking of training rooms, sending out calendar invites, advising/ coordinating any costs associated, minimizing cancellations and no shows by providing reminders, ensuring course materials were prepared, working with local admin staff to ensure that the course experience was professional and consistent
• Provided support in ensuring training effectiveness including post-program assessments and follow up on implementation of taught skills and techniques into employees work behaviour (i.e
• Any post-course work)
• Worked with HRIS to provide a first line of support for non-complex queries for example issues relating to the learning programs other learning initiatives
• Worked with administrative users to manage content within the Learning Management System through coordination with functional users across the company
• Provided support to the wider Talent and OD team on special projects as needed
• Provided consolidated feedback to the T&OD leadership team and wider HR community as appropriate
• Supported with general administration related to Learning and Development as required (e.g., working with vendor, creation of POs, invoicing, reporting, communications, etc.)

• Actively tracked and managed participation in LMS across all training programs, updating rosters and calendars.
• Ordered and tracked training materials and acted as a producer for internal training sessions.
• Developed marketing materials for internal employee development programs, tools, and resources; maintained and updated global training communications and follow-ups.
• Organized, monitored, and evaluated training programs to enhance efficiency.
• Provided support of department budget through creating and tracking purchase order expenses and invoice processing.

Duties included: Invoicing, accounts payable, bank reconciliation, processing expense claims and troubleshooting with internal stakeholders.

Duties included: Budgeting, event planning (EMEA Synergy), diary management, lead generation database management and marketing communication design and rollout.

Whilst studying for my degree I set up and ran my own business providing bookkeeping and account management services to several small local businesses. This included invoice processing, credit control and preparation of accounts for external auditors.

Duties included: Reviewing national flood defence submissions, diary management for Head of the National Review Group, assisting with planning for flood modelling events, assisting with field surveys, event management and minute taking.

• Maintained a fleet of ~300 commercial vehicles to ensure prompt action could be taken at all times.
• This included: Lease management, maintenance schedule, accident reporting, vehicle acquisition and disposal, fuel card management, allocation of vehicles to drivers and safety checks with drivers.

Duties included:

• Reception cover for staff breaks and holidays and post room management
• General facilities activities (replenishing kitchen stock, printers, assisting with interoffice moves, supervision of contractors onsite and scheduling maintenance works.)
• Fleet management support (Maintenance schedule, accident reporting, fuel card management and allocation of vehicles to drivers and safety checks with drivers.)