Rachel Kyriacou
Somerset
Summary
I have worked in the NHS since 1992 and have gained knowledge and attention to detail on the service the NHS provides to the public ,
I am reliable and have excellent people skills, i am motivated with strong communication in task management skills to support the daily running of a busy office environment .
My ability is known for my diligence in the workplace and accustomed to managed highly busy daily rotas and incoming phone calls in high-pressure situations, i am calm and collected under pressure with have a proven history of clear communication and understanding .
I believe in a strong and supportive work Team within the workplace and happy to help and be supportive , when managing a busy work schedule.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
Work history
Administration Clerk
Whittington Hospital
london , united kingdon
11.2000 - 08.2023
- Managed external queries, engaging with clients face-to-face, by phone and through email.
- Managed queries in person, by phone and via email with exceptional customer care.
- Handled diary management for smooth-running administration processes.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Organised filing system for important and confidential office documents.
- Led, directed and mentored administrative team to achieve maximum output.
- De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
- Identified at risk individuals on calls, following safeguarding and procedures.
Clinic Administrator
Whittington Health
London, united kingdom
01.2018 - 01.2019
- Managed clinic diary bookings and updated calendars for efficient service planning.
- Attended relevant community events to promote clinic services and encourage referrals and bookings.
- Maintained clean, hygienic environments to achieve sanitisation protocols.
- Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
- Updated patient records with current, accurate information for excellent care continuity.
- Trained new staff to maintain consistency and quality throughout clinic service provisions.
Physiotherapist Assistant
Whittington Hospital
london , united kingdom
01.1992 - 11.2018
- .
- Supported patients with crutches, canes and prostheses to assist with balance and mobility.
- Performed aquatic physiotherapy to restore muscle function.
- Applied passive and active manual therapeutic massages to address aches and issues.
- Registered patient information on database to maintain complete records.
- Promoted health and wellness by demonstrating therapeutic regimens.
- Scheduled new and return appointments to gauge progress.
- Helped physiotherapists develop treatment goals and objectives.
- Supported physiotherapists to maintain scheduled appointments by completing evaluations and interventions procedures.
- Assisted patients with dressing and undressing in preparation for treatment.
Education
NVQ Level 3 - social care
University of North London
London 09.1985 - 07.1987
GCSEs - ENGLISH , MATHS , SCIENCE , ART, HOME ECONOMICS ,
St Richard of Chichester
UNITED KINGDOM 09.1977 - 07.1982
Skills
- File and data retrieval systems
- Workflow planning
- Report writing
- Data entry
- Complaint resolution
- Documentation control
- Ability to prioritize
- Scheduling and calendar management
- Reporting and documentation
- Protecting information
- Document retrieval
- Professional and mature
- Sensitive material handling
- Training and development
- Strong problem solver
- Microsoft Office
- Medical terminology
- External communications
- Documenting patient information
- Staff motivation
- Security understanding
- Online triaging
- High efficiency
- Office cleanliness
- Interpersonal communications
- Multi-line telephone systems
- Open and clear communicator
- Telephone skills
- Data input
- Punctual
- Health and safety procedures
- Multitasking and prioritisation
Languages
English
Beginner
Timeline
Clinic Administrator
Whittington Health
01.2018 - 01.2019
Administration Clerk
Whittington Hospital
11.2000 - 08.2023
Physiotherapist Assistant
Whittington Hospital
01.1992 - 11.2018
NVQ Level 3 - social care
University of North London
09.1985 - 07.1987
GCSEs - ENGLISH , MATHS , SCIENCE , ART, HOME ECONOMICS ,
St Richard of Chichester
09.1977 - 07.1982
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