Summary
Overview
Work history
Education
Skills
Hobbies and Interests
PERSONAL DETAILS
Timeline
Generic
RACHEL REBECCA JONES

RACHEL REBECCA JONES

Pontypool,Torfaen

Summary

Highly motivated professional with a strong work ethic and a proven ability to manage multiple tasks efficiently. Demonstrates excellent decision-making skills, initiative, and proactivity. Possesses exceptional time management skills, organisational abilities, and a talent for prioritising tasks to meet deadlines consistently. Adept at team collaboration and professional relationship management, with a keen understanding of business ethics. Skilled in customer support via social media and proficient in using time management software. Committed to continuous learning and driven by a desire to succeed.

Overview

25
25
years of professional experience
2032
2032
years of post-secondary education

Work history

Customer care coordinator

GC Windows Ltd.
Pontypool
10.2023 - 09.2025
  • Responded to customer enquiries via phone calls, emails, and voicemails to ensure satisfaction.
    Handled multiple communication channels efficiently to resolve issues quickly.
  • Assess and resolve customer complaints swiftly and thoughtfully..
  • Engaging in open and interactive communication to foster trust and cultivate sustainable relationships with customers.
  • Maintaining customer service records, encompassing confidential information, in accordance with GDPR guidelines.
  • Upholding a consistently positive, empathetic, and professional demeanour towards customers.
  • Develop effective and efficient route timetables in collaboration with engineers to address customer enquiries.
  • Escalate issues and queries to management when required.
  • Generated detailed reports regarding customer requests, ensuring alignment with Service Level Agreements (SLAs).
    Monitored service performance metrics to uphold SLA standards.
  • Establishing rapport with housing developers and suppliers.
  • Utilise Customer Care Portal to administer and resolve customer enquiries.
  • Administer and thoroughly record weekly fire alarm evaluations and emergency fire lighting activities.
  • Guided customers daily, managing complaints with a consistently positive demeanour.
  • Adept at Excel and data visualisation tools, applied to create weekly performance reports for management.

Claim Handler

Markerstudy Group Insurance Services Limited
Pontypool
02.2021 - 10.2023
  • Ensuring prompt and accurate payment of valid claims and querying any animalities.
  • Collating information from customers and veterinary practices to assess claims appropriately.
  • Identifying potential fraudulent claims and following agreed process for referral.
  • Ensuring that high levels of customer service is offered throughout processing of accurate and timely information.
  • Maintaining a consistent and energetic approach whilst building a rapport with internal and external customer to establish customer relations.
  • Handling all calls efficiently and professionally to agreed service standards.
  • Composing/editing correspondence ensuring all documentation is professional and correct.
  • Accurately enter claims data onto our in-house system.
  • To comply with Health and Safety policies and procedures.
  • Attending training and participating in Team meetings.
  • Remote

Student Veterinary Nurse to Qualified Registered Veterinary Nurse

Summerdale/Summerwood Veterinary Clinic
Pontypool, Torfaen County Borough
12.2017 - 02.2021
  • Adhering to Standard Operating Procedures (SOPs) specific to operation
  • Calculation of precise medication dosages under direction of veterinary surgeon.
  • Fire Safety Officer for practice.
  • Performed thorough risk assessments within workplace to maintain safety standards for colleagues, animals, and self.
  • Remaining current with relevant legislations and implementing effectively.
  • Ensured exceptional health and safety standards during cadaver preparation and storage.
  • Organising accurate documentation for safe handling and transportation of infectious waste and sharps disposal.
  • Building strong rapport with colleagues.
  • Preparing and dispatching laboratory samples
  • Designed and implemented training frameworks to uphold HSE regulatory compliance.
  • Implementing grievance management, disciplinary measures, performance evaluations and training initiatives.
  • Ensuring compliance with General Data Protection Regulation (GDPR) and associated legal framework
  • Financial transactions and banking operations.
  • Fostering positive connections with clients and fellow professionals.

Nursing Assistant and Receptionist

Dinas Vets
Vale of Glamorgan, Vale of Glamorgan
02.2012 - 11.2016
  • Provided high-quality patient care, resulting in increased comfort and satisfaction.
  • Engaged elderly dementia patients through cognitive stimulation activities promoting mental well-being.
  • Facilitated meal preparation and feeding for malnourished patients, improving their overall health condition.
  • Developed strong rapport with patients through active listening and empathy, encouraging open communication.

Nursing Assistant, Receptionist and Supervisor

Budget Vets
Newport
05.2008 - 01.2012
  • Facilitated meal preparation and feeding for malnourished patients, improving their overall health condition.
  • Communicated effectively with patients and families for better understanding of treatments.
  • Managed proper waste disposal within the ward, maintaining a sanitary environment.
  • Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.

Store manager and Floor Manager

Newlook Retailers
Cwmbran, Torfaen County Borough
01.2005 - 01.2008
  • Responsible for the correct input of colleagues working hours into the relevant system.
  • Assist in generating sales opportunities, delivering feedback to enhance team productivity, customer service, and visual merchandising standards.
  • Upholding product understanding and relevance.
  • Communicate key business messages effectively to both owned and concession team members.
  • Participating in weekly conference calls.
  • Promoting a culture of Health and Safety compliance throughout the organisation.
  • Sustain complete compliance of store, inclusive of back of house areas, with trading standards legislation, health & safety legislation, and security standards.
  • Supervise a large team of floor workers efficiently.
  • Fostered a healthy and positive environment for all colleagues..
  • Assemble and deliver project reports for senior management.
  • Supported employees in advancing skills relevant to job responsibilities.

Shop assistant and Visual Merchandiser

Topshop Retailers
Cwmbran, Torfaen County Borough
10.2000 - 01.2004
  • Upheld company policies whilst dealing with returns and exchanges.
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Updated window displays regularly for fresh store appeal.

Education

Fire warden course - Health and Safety

GC Windows Ltd
Pontypool, Torfaen County Borough
/2024 - 12.2024

Veterinary Nursing Level 3 Diploma - Veterinary

Coleg Gwent Usk
Pontypool, Torfaen County Borough
09.2019 - 09.2022

Veterinary Nursing Level 2 Diploma - Veterinary

Abbeydale Vetlink Training College
Monmouth, Monmouthshire
10.2024 - 09.2024

Higher National Diploma (HND) - Fashion Textiles and Garment Manufacturing

University of Glamorgan
Pontypool
09.1998 - 09.2000

BETEC Level 3 Diploma - Art & Design

Coleg Gwent Pontypool
Pontypool, Torfaen County Borough
09.1996 - 09.1998

Skills

  • Life skills
  • Desire to succeed
  • Quick learning
  • GCSE-level education
    Equivalent qualifications
  • Team collaboration
  • Excellent decision-making skills with the ability to demonstrate initiative
  • Questioning techniques
    Listening proficiency
    Retention of detailed information
  • Time management skills
  • Professional relationship management
  • Strong work ethic
    Organizational skills
    Deadline management
    Initiative and proactivity
    Quality assurance
  • Prioritizing tasks efficiently
    Meeting deadlines consistently
    Managing multiple tasks
  • Problem solving
    Creative thinking
    Decision making
    Analytical skills
  • Self-starter mentality
    Opportunity recognition
    Innovative thinking
  • Understanding of business ethics
  • Customer support via social media
  • Time management software

Hobbies and Interests

I have a very keen interest in Egyptology and have done for many years. I have, over the years collected many artefacts and information with relation to Egypt’s history., I have a few hobbies that I like to participate in, in my free time. I enjoy hiking and just basically being in the outdoors. I also like baking in my spare time., I am an enthusiastic amateur baker who enjoys regularly providing treats for my family and friends., I’m an amateur photographer too so when I go out hiking, I take the opportunity to take my camera with me.

PERSONAL DETAILS


  • Excellent references available on request.



Timeline

Veterinary Nursing Level 2 Diploma - Veterinary

Abbeydale Vetlink Training College
10.2024 - 09.2024

Customer care coordinator

GC Windows Ltd.
10.2023 - 09.2025

Claim Handler

Markerstudy Group Insurance Services Limited
02.2021 - 10.2023

Veterinary Nursing Level 3 Diploma - Veterinary

Coleg Gwent Usk
09.2019 - 09.2022

Student Veterinary Nurse to Qualified Registered Veterinary Nurse

Summerdale/Summerwood Veterinary Clinic
12.2017 - 02.2021

Nursing Assistant and Receptionist

Dinas Vets
02.2012 - 11.2016

Nursing Assistant, Receptionist and Supervisor

Budget Vets
05.2008 - 01.2012

Store manager and Floor Manager

Newlook Retailers
01.2005 - 01.2008

Shop assistant and Visual Merchandiser

Topshop Retailers
10.2000 - 01.2004

Higher National Diploma (HND) - Fashion Textiles and Garment Manufacturing

University of Glamorgan
09.1998 - 09.2000

BETEC Level 3 Diploma - Art & Design

Coleg Gwent Pontypool
09.1996 - 09.1998

Fire warden course - Health and Safety

GC Windows Ltd
/2024 - 12.2024
RACHEL REBECCA JONES