Rachel Jones
Bognor Regis,West Sussex
Summary
A passionate, bubbly, driven professional with 14 years of experience in customer service, leadership, hospitality, event management and retail. Indulgences and showcases a commitment to delivering exceptional customer service, developing and inspiring teams to achieve. Excellent interpersonal skills in building meaningful relationships with clients and team members alike in a vibrant and collaborative work environment.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
TradePoint Team Leader
B&Q
Bognor Regis, West Sussex
2023.06 - Current
- Promotes and upholds “store within store” concept.
- Drove 6.9% year-on-year increase.
- Actively connects with and attracts new trade customers, succeeding in 21.4% year-over-year expansion.
- Retains loyalty and establishes meaningful relationships with existing traders; 1,847 existing TradePoint members.
- Empowers a loyal team to shine in exceeding expectations.
- Manages stock levels through strategic practices to optimise efficiency and responsiveness.
- Thoughtfully designs and implements store layouts increasing sales opportunities and enhancing product visibility.
- Proactively monitors competitor activities to identify and gain valuable growth opportunities.
Motorsports Events Planner
Goodwood
Chichester, West Sussex
2023.02 - 2023.06
Frontend Team Leader
B&Q
Bognor Regis, West Sussex
2021.03 - 2023.02
Customer Advisor
B&Q
Bognor Regis, West Sussex
2020.12 - 2021.03
Events Coordinator
Mycentivise
Chichester, West Sussex
2019.11 - 2020.09
- Thoughtfully developed and launched bespoke events that successfully targeted enhancement of employee engagement by average of 25%
- Grew trusting and loyal client relationships from global recruitment company to well-established finance company.
- Delivered tailored events with exceptional care and detail.
- Accomplished in managing multi aspects, such as, schedules, budgets and communications.
- Took great pride in ensuring that all client's specifications and standards were met with outstanding and transparent customer service.
- Demonstrated effective and prompt on-the-spot problem solving skills, whilst embracing opportunity for growth.
- Showcased proven ability to thrive under pressure and multitask effectively, maintaining positive and proactive attitude throughout.
- Naturally maintained approachable and open environment in both pre and post event analyses.
- Creative and enthusiastically presented engaging ideas through dynamic presentations.
- Clear and consistent in communicating data.
Administrator & Duty Manager
The Navigator Hotel & Hunston Mill
Bognor Regis , West Sussex
2016.05 - 2019.11
- Strong, successful, and memorable leader known for providing prompt, professional, and friendly service.
- Structured and processed both hotel and restaurant bookings efficiently.
- Thoroughly and skilfully handled day-to-day incoming and outgoing invoices.
- Kept track of inventory and ensured it was replenished, leveraging comprehensive knowledge of business expenses and customer preferences.
- Resolved complaints promptly and efficiently, paying close attention to individual requirements of each customer.
- Positively contributed to hiring of new staff and maintained well-equipped and enthusiastic work environment
Education
Bachelor of Arts - Musical Theatre (Triple Threat)
University of Chichester
Chichester 2009.09 - 2011.06
Advanced Diploma in Music Theatre Performance - Musical Theatre
London Collage of Music
London 2006.09 - 2008.06
Skills
- Honest
- Empathetic
- Adaptable
- Good sense of humour
- Customer Service Excellence
- Team Leadership
- Problem Solving
- Financial Acumen
- Multitasking Ability
- Results-Driven Mindset
- Creative
- Energising
- Fundraising
- Insightful
Accomplishments
- Diana Princess of Wales memorial award for "Making the Difference" in tackling bullying in schools and communities.
- 2019 TripAdvisor Award for customer service at The Navigator Hotel.
- Being a part of building a new company, Mycentivise. Before the unruliness of 2020 we had a total of 42 events.
- Arranging a 3 night's stay in Miami South Beach for a cooperate client travelling from 5 different countries, complete with full itinerary.
- Being asked to do an interview for Prestige Events Magazine.
- Successfully nominated as the Customer Service Champion for B&Q Bognor Regis 2024 - current
Timeline
TradePoint Team Leader
B&Q
2023.06 - Current
Motorsports Events Planner
Goodwood
2023.02 - 2023.06
Frontend Team Leader
B&Q
2021.03 - 2023.02
Customer Advisor
B&Q
2020.12 - 2021.03
Events Coordinator
Mycentivise
2019.11 - 2020.09
Administrator & Duty Manager
The Navigator Hotel & Hunston Mill
2016.05 - 2019.11
Bachelor of Arts - Musical Theatre (Triple Threat)
University of Chichester
2009.09 - 2011.06
Advanced Diploma in Music Theatre Performance - Musical Theatre
London Collage of Music
2006.09 - 2008.06