Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Jones

Bognor Regis,West Sussex

Summary

A passionate, bubbly, driven professional with 14 years of experience in customer service, leadership, hospitality, event management and retail. Indulgences and showcases a commitment to delivering exceptional customer service, developing and inspiring teams to achieve. Excellent interpersonal skills in building meaningful relationships with clients and team members alike in a vibrant and collaborative work environment.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

TradePoint Team Leader

B&Q
Bognor Regis, West Sussex
06.2023 - Current
  • Promotes and upholds “store within store” concept.
  • Drove 6.9% year-on-year increase.
  • Actively connects with and attracts new trade customers, succeeding in 21.4% year-over-year expansion.
  • Retains loyalty and establishes meaningful relationships with existing traders; 1,847 existing TradePoint members.
  • Empowers a loyal team to shine in exceeding expectations.
  • Manages stock levels through strategic practices to optimise efficiency and responsiveness.
  • Thoughtfully designs and implements store layouts increasing sales opportunities and enhancing product visibility.
  • Proactively monitors competitor activities to identify and gain valuable growth opportunities.

Motorsports Events Planner

Goodwood
Chichester, West Sussex
02.2023 - 06.2023

Frontend Team Leader

B&Q
Bognor Regis, West Sussex
03.2021 - 02.2023

Customer Advisor

B&Q
Bognor Regis, West Sussex
12.2020 - 03.2021

Events Coordinator

Mycentivise
Chichester, West Sussex
11.2019 - 09.2020
  • Thoughtfully developed and launched bespoke events that successfully targeted enhancement of employee engagement by average of 25%
  • Grew trusting and loyal client relationships from global recruitment company to well-established finance company.
  • Delivered tailored events with exceptional care and detail.
  • Accomplished in managing multi aspects, such as, schedules, budgets and communications.
  • Took great pride in ensuring that all client's specifications and standards were met with outstanding and transparent customer service.
  • Demonstrated effective and prompt on-the-spot problem solving skills, whilst embracing opportunity for growth.
  • Showcased proven ability to thrive under pressure and multitask effectively, maintaining positive and proactive attitude throughout.
  • Naturally maintained approachable and open environment in both pre and post event analyses.
  • Creative and enthusiastically presented engaging ideas through dynamic presentations.
  • Clear and consistent in communicating data.

Administrator & Duty Manager

The Navigator Hotel & Hunston Mill
Bognor Regis , West Sussex
05.2016 - 11.2019
  • Strong, successful, and memorable leader known for providing prompt, professional, and friendly service.
  • Structured and processed both hotel and restaurant bookings efficiently.
  • Thoroughly and skilfully handled day-to-day incoming and outgoing invoices.
  • Kept track of inventory and ensured it was replenished, leveraging comprehensive knowledge of business expenses and customer preferences.
  • Resolved complaints promptly and efficiently, paying close attention to individual requirements of each customer.
  • Positively contributed to hiring of new staff and maintained well-equipped and enthusiastic work environment

Education

Bachelor of Arts - Musical Theatre (Triple Threat)

University of Chichester
Chichester
09.2009 - 06.2011

Advanced Diploma in Music Theatre Performance - Musical Theatre

London Collage of Music
London
09.2006 - 06.2008

Skills

  • Honest
  • Empathetic
  • Adaptable
  • Good sense of humour
  • Customer Service Excellence
  • Team Leadership
  • Problem Solving
  • Financial Acumen
  • Multitasking Ability
  • Results-Driven Mindset
  • Creative
  • Energising
  • Fundraising
  • Insightful

Accomplishments

  • Diana Princess of Wales memorial award for "Making the Difference" in tackling bullying in schools and communities.
  • 2019 TripAdvisor Award for customer service at The Navigator Hotel.
  • Being a part of building a new company, Mycentivise. Before the unruliness of 2020 we had a total of 42 events.
  • Arranging a 3 night's stay in Miami South Beach for a cooperate client travelling from 5 different countries, complete with full itinerary.
  • Being asked to do an interview for Prestige Events Magazine.
  • Successfully nominated as the Customer Service Champion for B&Q Bognor Regis 2024 - current

Timeline

TradePoint Team Leader

B&Q
06.2023 - Current

Motorsports Events Planner

Goodwood
02.2023 - 06.2023

Frontend Team Leader

B&Q
03.2021 - 02.2023

Customer Advisor

B&Q
12.2020 - 03.2021

Events Coordinator

Mycentivise
11.2019 - 09.2020

Administrator & Duty Manager

The Navigator Hotel & Hunston Mill
05.2016 - 11.2019

Bachelor of Arts - Musical Theatre (Triple Threat)

University of Chichester
09.2009 - 06.2011

Advanced Diploma in Music Theatre Performance - Musical Theatre

London Collage of Music
09.2006 - 06.2008

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Rachel Jones