Rachel Jones
Housing manager
Liverpool
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in housing management and care management with over 17 years of experience in related roles. Excellent reputation for resolving problems, improving customer satisfaction and providing outstanding service.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Housing manager ( extra care )
Housing 21
Liverpool
06.2016 - Current
- I manage 3 extra care sites in Knowsley
- My duties include Providing support to residents, identifying and arranging works and repairs in properties and in the communal areas, completing compliance and health and safety checks, liaising with contractors and liaising with other health care professionals to provide care and support to residents. Conducting assessments and creating person centred support plans and risk assessments
- I conduct several types of resident meetings including consultations and financial updates. I regularly hold tenant meetings, create and publish surveys and seek ways to deliver value for money and ways to meet Residents needs and preferences in order to maintain my high levels of customer satisfaction
- I also assist residents with community initiatives and social activities
- I am also responsible for Organising and scheduling rent payments, producing rent statements, managing rent arrears, interviewing new tenants and creating tenancy agreements, filling void properties, arranging property viewings and identifying tenants care needs
- I work closely with social workers and the local authority /care commissioners and other stakeholders to achieve this.
- I assist with managing the profit and loss of the schemes and control and monitor the annual budget.
- I am responsible for all the repairs, maintenance, compliance reports, risk assessments and all aspects of health and safety throughout the buildings
- I adhere to and promote Housing 21s mission statement and policies
- I manage a staff team and any resident complaints or ASB issues
care service manager
Local solutions
Liverpool
06.2012 - 06.2016
- I create and manage care packages for service users
- I develop care plans and carry out regular reviews and risk assessments
- I regularly liase with other health care professionals on behalf of service users
- I manage approximately 30 care support staff, creating their work rotas, conducting personal development programmes and team meetings.
Team Co-ordinator
signposts ltd
02.2006 - 05.2012
- I assisted service users with all aspects of personal care,education, employment, medication and finances.I also created staff rotas and carried out safety checks and risk assessments
- I gained a lot of experience working with service users with brain injuries, learning disabilities and /or addiction issues.
senior care assistant
Community careline services
Liverpool
02.2005 - 03.2006
- I assisted service users with all aspects of personal care and domestic chores.
Education
Level 7 Postgraduate diploma - health and social management
ltd
05.2018 - 09.2019
diploma - management
02.2018 - 07.2019
Level 5 leadership and management - undefined
London college
02.2019 - 07.2019
3 diploma - management
Virtual college
01.2019 - 04.2019
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stonebridge college
11.2018 - 04.2019
BSc hons - Social policy and psychology
The open university
08.2016 - 08.2017
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Liverpool community college
02.2006 - 08.2009
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St.Julies high school
09.2002 - 06.2005
Skills
Public SpeakingMicrosoft ExcelDocumentationOutlookTime ManagementTrainingAccessMicrosoft OutlookCertifications and LicensesDementia advocate
GDPR guru
Customer service and care
Plan of care understanding
Coordinating care
Healthcare laws and regulations
Additional Information
- Personal Details Driver's License: Cars , Eligible to work in the UK: Yes Industry: Healthcare
Accomplishments
- Has self-funded and studied in free time to gain qualifications such as level 7 in leadership and management in order to enhance my skill set.
- successfully managed unexpected obstacles in my current role such as remodelling works.
- improved scheme budget figures and has initiated changes that provide better value for money.
- Has created successful partnerships with stakeholders.
- created a well - led team that has outstanding customer satisfaction levels.
Timeline
Level 5 leadership and management - undefined
London college
02.2019 - 07.2019
3 diploma - management
Virtual college
01.2019 - 04.2019
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stonebridge college
11.2018 - 04.2019
Level 7 Postgraduate diploma - health and social management
ltd
05.2018 - 09.2019
diploma - management
02.2018 - 07.2019
BSc hons - Social policy and psychology
The open university
08.2016 - 08.2017
Housing manager ( extra care )
Housing 21
06.2016 - Current
care service manager
Local solutions
06.2012 - 06.2016
Team Co-ordinator
signposts ltd
02.2006 - 05.2012
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Liverpool community college
02.2006 - 08.2009
senior care assistant
Community careline services
02.2005 - 03.2006
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St.Julies high school
09.2002 - 06.2005