Rachel Horton

My responsibilities as Operations Manager are to oversee all projects within the business, business development and general efficient operation running of the business. This included all booking keeping and all tender documents/proposals to clients.

I am responsible for all direct client liaison and achieving business targets and HR Responsibilities within the business.

• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Audio and full transcription of quotes and tenders to clients
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Reduced expenditures by implementing inventory control measures and improving organisational operations.
• Noted employee absences and grievances, and improved team development and performance with right training.

• Prepared meeting rooms and event spaces to achieve successful client engagements.
• Worked in both criminal department fields and medical negligence against hospitals and private trusts, so experienced in both legal and medical terminology.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Collaborated with admin teams, human resources and finance department on special projects.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Copied, scanned and faxed documents to assigned recipients.
• Applied best business practices and etiquette to comply with guidelines and procedures.
• Oversaw incoming and outgoing mail to facilitate smooth delivery.
• Drafted and submitted reports to manager.
• Accepted dictation from staff and created professional documents from provided information.
• Created and maintained updated CRM records to track office communications.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Input new data and crafted correspondence with strong skills in number pad use and 85 WPM typing.
• Processed incoming and outgoing parcels and correspondence for staff.
• Organised and maintained filing system for easy staff access.
• Conformed letters, emails and forms to office standards and corrected colleagues' work.
• Transcribed correspondence and documents into correct formats used by office team.

• Acted as first point of contact between Managing Director and [Number]+ staff and [Number]+ clients.
• Enabled smooth running of [Timeframe] company-wide meetings, providing agendas, minutes and follow-up actions.
• Generated and distributed client contracts and correspondence to maintain strong relationships.
• Assisted Managing Director with administrative tasks, including productivity tracking and expense claim processing.
• Managed [Number]+ meetings and appointments each week with Microsoft Outlook and Calendly.
• Relieved Managing Director of secretarial tasks by drafting correspondence and reviewing contracts.
• Provided continuous and efficient planning and administrative support to reduce Managing Director workload.
• Proofed and edited publications in Adobe and Microsoft suite.
• Arranged and organised travel and accommodation for [Number]+ domestic and international trips per [Timeframe].
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Created efficient agendas and took minutes for [Timeframe] Board meetings.

• Allocated teams, materials and calendar space for individual projects.
• Established budgets for programme activities and controlled expenditure to meet targets.
• Supported front-line sales teams with well-coordinated administrative operations.
• Prepared meeting rooms and event spaces to achieve successful client engagements.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Collaborated with admin teams, human resources and finance department on special projects.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Copied, scanned and faxed documents to assigned recipients.
• Applied best business practices and etiquette to comply with guidelines and procedures.
• Facilitated internal and external correspondence for management.
• Documented data and stored important records on database.
• Oversaw incoming and outgoing mail to facilitate smooth delivery.
• Drafted and submitted reports to manager.
• Created and maintained updated CRM records to track office communications.
• Accepted dictation from staff and created professional documents from provided information.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Input new data and crafted correspondence with strong skills in number pad use and [Number] WPM typing.
• Processed incoming and outgoing parcels and correspondence for staff.
• Received requests for meetings and appointments, updated calendar and organised spaces and materials.
• Conformed letters, emails and forms to office standards and corrected colleagues' work.

• Sorted and distributed incoming mail to correct recipients throughout busy office environments.
• Registered visitors, guests and contractors upon arrival, providing access passes.
• Received and screened high-volume internal and external communications, calls and email.
• Oversaw daily office operations and equipment maintenance.
• Responded promptly to telephone enquiries from clients, vendors and customers.
• Typed and proofread documents for senior management.
• Assisted in onboarding new hires to help with smooth integration into company culture.
• Arranged meetings by reserving rooms and making arrangements for snacks.