Rachel Hooper-Hinks

Volunteer role as a ward companion, providing face to face care and hospitality to the inpatients and their visitors.

• Used clinic software system to generate invoices and process client payments.
• Liaised between clients and clinic personnel to facilitate smooth clinic operations,
• Explained charges and fees and assisted clients in understanding invoice line items.
• Strengthened rapport with clients and pets to foster continuous trust and satisfaction.
• Created safe, welcoming clinic environment and waiting area for clients and pets.
• Supported clinical team with supply replenishment and treatment room preparation.
• Answered busy multi-line telephone and directed calls and messages to appropriate personnel.

• Guided initial response to critical incidents, adhering to relevant frameworks and guidance.
• Confirmed appropriate resource allocation to critical incidents.
• Managed risk with care and precision to enable efficient service delivery.
• Planned, managed and monitored front-line teams policing activity for their team.
• Led and motivated team of sergeants, constables and police staff.
• Promoted best practice problem-solving approaches and evidence-based policing within teams.
• Built and maintained relationships with colleagues, communities and external partners.
• Assessed team and individual key performance indicators, taking corrective action as necessary.
• Managed competing demands and priorities to make informed deployment decisions.