RACHEL HERSTELL-BROWN
Penwortham,Preston
Summary
Accomplished professional with extensive experience in menu development, staff training, and quality control. Demonstrates exceptional customer service excellence and cash handling expertise. Proficient in food hygiene regulations, recruitment and hiring, and staff rota scheduling. Skilled in kitchen equipment operation, time management, team leadership, and purchasing procedures. Adept at restaurant layout design, tea brewing expertise, waste reduction methods, and food presentation standards. Committed to health, safety and environment (HSE) compliance with a strong background in food service. Career goal: to leverage extensive skills in a dynamic culinary environment to enhance operational efficiency and customer satisfaction. Offering strong candidate for this job with knowledge about customer service, team leadership, and basic business management. Skilled in creating welcoming atmosphere and ensuring high levels of customer satisfaction.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Coffee shop manager
duxberys garden centre
Preston, Lancashire
10.2022 - 10.2024
I applied to Duxbury's Garden Centre, working and running their coffee shop starting in October 2022. which they decided to close their doors of their coffee shop a year later, giving me the opportunity to work on their shop floor with a great team. On 17 October 2024, I was made redundant as the business was struggling.
Catering manager
Makro
Preston, Lancashire
01.2000 - 06.2022
In the year 2000, I applied for the role of manager of the canteen and café at Makro Preston, which gave me the responsibility of rotas.
Ordering of stock and menus. Unfortunately, the coffee shop and canteen were closed in 2008. which led me to work on the shop floor. Job roles: auditor, stock control, reception, working stock, and checkouts. until July 2022. Pulling pallets and the movement of stock on a daily basis had taken a toll on my back.
Chef
Rose and Crown
peston, Hertfordshire
01.1996 - 01.1999
While studying my NVQ Level 1 and 2 in Hospitality and Catering at Preston College after leaving school. I was given the opportunity to finish my course working at the Rose and Crown in Tring, Hertfordshire. In doing this, this has led me to working in other similar industries down south. restaurants/pubs. Having gained experience, I became head chef in pubs upon returning to Preston.
Education
nvq level1 and 2 in hospitality and catering - catering
preston collage
preston 01.1992 - 08.1996
Skills
- Menu development
- Staff training
- Quality control
- Customer service excellence
- Cash handling expertise
- Food hygiene regulations understanding
- Recruitment and hiring
- Staff rota scheduling
- Kitchen equipment operation
- Time management
- Team leadership
- Purchasing procedures
- Restaurant layout design
- Tea brewing expertise
- Waste reduction methods
- Food presentation standards
- Customer Service
- Just In Time stock control
- Coffee shop opening and closing
- Food Hygiene
- Staff rota management
- Portion control
- Health, safety and environment (HSE) compliance
- Supply ordering
- Waste reduction
- Food service background
- Menu planning
Affiliations
- I have been a football coach/ manager of a local girls football team at Euxton football club for the past 7 years. I thoroughly enjoy my role being a hug football fan but not only this i enjoy the input i have and the impact i have on the girls coaching them from the ages of 5 up to 18. I find this role very rewarding it has taught me many skills over the years.
Certification
safguarding in children, level 1 first aid, FA level 1 coaching certificate, futsal level 1
Timeline
Coffee shop manager
duxberys garden centre
10.2022 - 10.2024
Catering manager
Makro
01.2000 - 06.2022
Chef
Rose and Crown
01.1996 - 01.1999
nvq level1 and 2 in hospitality and catering - catering
preston collage
01.1992 - 08.1996
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