Rachel Harrison
Halesworth,United Kingdom
Summary
Legal Receptionist with extensive experience in customer service and administrative support, demonstrating proficiency in clerical tasks and public interaction. Skilled in PC operations, multi-line phone systems, and efficient file management. Strong communication abilities and professional telephone etiquette enhance client relations and office administration. Proven track record of delivering exceptional support in fast-paced environments.
Overview
38
38
years of professional experience
Work history
Receptionist/Conveyancing Secretary
Mears Hobbs & Durrant Solicitors
Lowestoft, Suffolk
07.2007 - Current
- Greeted customers in a warm and professional manner, providing knowledgeable assistance to ensure satisfaction.
- Streamlined communication by forwarding messages promptly to relevant departments.
- Directed visitors efficiently to appropriate staff, facilitating timely service delivery.
- Managed a multi-line telephone system for effective handling of incoming calls.
- Maintained an organised reception area, contributing to positive impressions of the company.
- Oversaw visitor logs for security purposes and seamless handovers.
- Assisted with administrative conveyancing tasks, enhancing departmental efficiency.
- Assisted with opening, progression and closure of residential conveyancing files.
- Handled case documentation safely and securely for optimised client confidentiality.
- Archived outdated records by following company's retention schedule.
- Prepared correspondence, audio transcription, reports and general typing
Conveyancing Assistant
Chamberlins Solicitors
Lowestoft, Suffolk
07.1987 - 07.2000
- Prepared conveyancing legal documents to support solicitors effectively.
- Managed residential conveyancing caseload under supervision of experienced solicitors.
- Addressed client inquiries about financial and legal property matters promptly.
- Secured case documentation to uphold client confidentiality standards.
- Provided administrative support to property lawyers, enhancing departmental productivity.
- Acquired new skills to optimise task execution under tight deadlines.
- Demonstrated professionalism while assisting colleagues and clients with varied needs.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Senior Secretarial Certificate -
Lowestoft College
Lowestoft, Suffolk 1986 - 1987
Skills
- Positive outlook
- Good judgement
- PC proficient
- Multi-line telephone systems
- Well-presented
- Clear communication
- Office admin
- Excellent telephone manner
- Customer and client relations
- File maintenance
- Telephone skills
- Photocopier operation
- card payment processing
Affiliations
keep and ride own horses,
walks with my dog/dog agility training and competition
travelling/family holidays
music/concerts
References
References available upon request.
Timeline
Receptionist/Conveyancing Secretary
Mears Hobbs & Durrant Solicitors
07.2007 - Current
Conveyancing Assistant
Chamberlins Solicitors
07.1987 - 07.2000
Senior Secretarial Certificate -
Lowestoft College
1986 - 1987