Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Rachel Harrison

Halesworth,United Kingdom

Summary

Legal Receptionist with extensive experience in customer service and administrative support, demonstrating proficiency in clerical tasks and public interaction. Skilled in PC operations, multi-line phone systems, and efficient file management. Strong communication abilities and professional telephone etiquette enhance client relations and office administration. Proven track record of delivering exceptional support in fast-paced environments.

Overview

38
38
years of professional experience

Work history

Receptionist/Conveyancing Secretary

Mears Hobbs & Durrant Solicitors
Lowestoft, Suffolk
07.2007 - Current
  • Greeted customers in a warm and professional manner, providing knowledgeable assistance to ensure satisfaction.
  • Streamlined communication by forwarding messages promptly to relevant departments.
  • Directed visitors efficiently to appropriate staff, facilitating timely service delivery.
  • Managed a multi-line telephone system for effective handling of incoming calls.
  • Maintained an organised reception area, contributing to positive impressions of the company.
  • Oversaw visitor logs for security purposes and seamless handovers.
  • Assisted with administrative conveyancing tasks, enhancing departmental efficiency.
  • Assisted with opening, progression and closure of residential conveyancing files.
  • Handled case documentation safely and securely for optimised client confidentiality.
  • Archived outdated records by following company's retention schedule.
  • Prepared correspondence, audio transcription, reports and general typing

Conveyancing Assistant

Chamberlins Solicitors
Lowestoft, Suffolk
07.1987 - 07.2000
  • Prepared conveyancing legal documents to support solicitors effectively.
  • Managed residential conveyancing caseload under supervision of experienced solicitors.
  • Addressed client inquiries about financial and legal property matters promptly.
  • Secured case documentation to uphold client confidentiality standards.
  • Provided administrative support to property lawyers, enhancing departmental productivity.
  • Acquired new skills to optimise task execution under tight deadlines.
  • Demonstrated professionalism while assisting colleagues and clients with varied needs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Senior Secretarial Certificate -

Lowestoft College
Lowestoft, Suffolk
1986 - 1987

Skills

  • Positive outlook
  • Good judgement
  • PC proficient
  • Multi-line telephone systems
  • Well-presented
  • Clear communication
  • Office admin
  • Excellent telephone manner
  • Customer and client relations
  • File maintenance
  • Telephone skills
  • Photocopier operation
  • card payment processing


Affiliations

keep and ride own horses,

walks with my dog/dog agility training and competition

travelling/family holidays

music/concerts

References

References available upon request.

Timeline

Receptionist/Conveyancing Secretary

Mears Hobbs & Durrant Solicitors
07.2007 - Current

Conveyancing Assistant

Chamberlins Solicitors
07.1987 - 07.2000

Senior Secretarial Certificate -

Lowestoft College
1986 - 1987

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Rachel Harrison