Rachel Harris
Weston-super-Mare,NSM
Summary
Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
24
24
years of professional experience
Work history
Receptionist
Green pastures veterinary hospital
01.2023 - 04.2025
- Meeting and greeting clients
- Taking payments
- Dealing with insurance queries
- Putting up medications
- Dealing with all different computer systems and phones
- Answering emails
- Answering calls over 100 a day
- call triagng
Clinical care advisor and VCA
Street Vets 4 Pets
01.2022 - 01.2023
- Meeting and greeting clients
- Taking payments
- Dealing with insurance queries
- Putting up medications
- Dealing with all different computer systems and phones
- Helping care for animals in the vet's care
- Cleaning and setting up theatre
Care supervisor
Frith house
01.2020 - 04.2025
- Running the shift ensuring and helping care staff provide and maintain a high quality of care, regularly reviewing the needs of customers and their wishes, ensuring we are meeting all the requirements as effectively as we can
- Ensuring we have the correct staffing levels, dealing with rotas and staff sickness, covering shifts at short notice, completing care plans and risk assessments, leasing with GP's District nurses, other outside organizations and families to ensure the best care possible is given to our residents, dealing with emergencies within the home, doing staff appraisals and supervisions, dealing with medication ordering, deliveries and stock taking organizing meetings and training
Reception manager and Special events
Brean sands holiday park
01.2015 - 01.2020
- Ensuring full training of reception staff
- Completing rotas
- Helping with check ins
- Dealing with complaints
- Archiving paperwork
- Arranging meetings
- Writing up contracts for events
- Sourcing new events
- Ensuring the events run smoothly when they are on park
- Dealing with enquiries over the phone and via email
- Dealing with HR advertising of jobs and hiring
- Covering duty manager shifts when needed
- Working on new policies and procedures
Care supervisor
Frith house
01.2015 - 01.2018
- Running the shift ensuring and helping care staff provide and maintain a high quality of care, regularly reviewing the needs of customers and their wishes, ensuring we are meeting all of the requirements as effectively as we can
- Ensuring we have the correct staffing levels, dealing with rotas and staff sickness, covering shifts at short notice, completing care plans and risk assessments, leasing with GP's District nurses and other outside organizations, dealing with emergencies within the home, doing staff appraisals and supervisions, dealing with medication ordering, deliveries and stock taking organizing meetings and training
Host and sales assistant
Gold smiths
- Greeting customers, helping to up sales, taking deliveries and stock checking
- Whilst working as a host when the assistants were busy I was able to make a few sales which I really enjoyed
Cover duty manager
Pontins
- Running the park on a day-to-day basis, doing park checks, dealing with staff shortages, dealing with customer complaints, sorting quotes for maintenance issues, completing rotas, making sure staff have full training in their job role on park, keeping a happy positive staff morale
Receptionist
Pontins
- Making sure customers are happy and looked after dealing face to face with customers, dealing with customer complaints, answering the telephones and taking bookings, ensuring all paperwork is correct and once ready is achieved properly and using different programs on the computer checking in and out guests
Cleaning supervisor
Pontins
- Making sure rooms are checked out of on time and that cleaners have the correct rooms to clean making sure all rooms that need to be cleaned are allocated ensuring a high standard of cleanliness and ensuring staff are supported throughout the day
Bar staff
Pontins
- Working on a busy fast paced bar making sure customers are dealt with quickly and efficiently dealing with cash and card payments and making sure the bar is kept clean and well stocked at all times
Senior care assistant
Osborne house
- Running the shift on a day-to-day basis completing and updating all care plans, administering all medication, completing weekly rotas, dealing with professionals from outside the home, completing new resident assessments, keeping a happy staff moral on the floor
Domestic and support worker
The Granary Dementia Care Centre
01.2009 - 01.2015
- Caring for elderly people with dementia
- Making a safe environment
- Working under strict policies and procedures
- Working face to face with relatives
- Handling and completing important documents
- Keeping a clean and hygienic environment
- Dealing with end of life
- Doing care plans on computer systems
The Queens Head Pub
Nailsea
- 2nd job until it recently got took over by new management
- Helped me learn how to deal with difficult situations and confrontation
- Helped me become a stronger person
Waitress and food preparation
Parsons Bakery
Portishead, Nailsea, Clevedon
01.2007 - 01.2008
- I was involved with all the shops in this area, mainly in Portishead however as I had transport I stand in when needed, within the area
- I was involved in all aspects of working in this customer facing environment
- Preparation of food
- Presentation of food and drinks
- Food hygiene
- Looking after customers needs
- Handling money and operating the till
- Cleaning to the high standards required in a food area
Waitress
Gillys Café
Nailsea
01.2001 - 01.2007
- I was involved in all aspects of working in this customer facing environment
- Preparation of food
- Presentation of food and drinks
- Food hygiene
- Looking after customers needs
- Cleaning to the high standards required in a food area
Skills
- Discretion and confidentiality
- Email correspondence
- Good judgement
- Billing experience
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Microsoft Office
- Administration
- Clean and tidy nature
- Calendar management
- Event coordination
- Tech-savvy
- Multi-line telephone systems
- Multitasking and prioritisation
- High efficiency
Timeline
Receptionist
Green pastures veterinary hospital
01.2023 - 04.2025
Clinical care advisor and VCA
Street Vets 4 Pets
01.2022 - 01.2023
Care supervisor
Frith house
01.2020 - 04.2025
Reception manager and Special events
Brean sands holiday park
01.2015 - 01.2020
Care supervisor
Frith house
01.2015 - 01.2018
Domestic and support worker
The Granary Dementia Care Centre
01.2009 - 01.2015
Waitress and food preparation
Parsons Bakery
01.2007 - 01.2008
Waitress
Gillys Café
01.2001 - 01.2007
Host and sales assistant
Gold smiths
Cover duty manager
Pontins
Receptionist
Pontins
Cleaning supervisor
Pontins
Bar staff
Pontins
Senior care assistant
Osborne house
The Queens Head Pub
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