Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Rachel Greenwood

Reading,Berks

Summary

I am a confident and highly organised administrative professional with 18 years of office experience. Self-motivated and a fast learner, I excel in taking on diverse tasks, consistently delivering high-quality results. I strive for perfection and actively seek opportunities to learn new skills, ensuring I provide the best service possible.


I am a hard-working individual, seeking a new challenge!


Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service Manager

Fidus Power Ltd
Aldermaston, West Berkshire
09.2016 - Current
  • Power supply specialists, providing AC/DC, DC/DC converters, and battery cells.
  • Working with Salesforce, SAGE 200, Microsoft, and Magento.
  • Customer Service – raising customer orders, managing queries, backlogs, and dealing with complaints. I manage a small team within the office, and support them with their roles.
  • Internal Sales – managing small accounts, quoting, and forecasting. Supporting the front-line sales team with well-coordinated administrative operations.
  • Purchasing – managing suppliers, raising purchase orders, negotiating prices, and managing backlogs and warehouse stock levels.
  • Logistics – managing all international inbound and outbound freight. Working with DHL, UPS, FedEx, and others.
  • Finance - Supporting the finance team; customer invoicing, allocating payments, and receipts on SAGE. Chasing debt.
  • Marketing - Overseeing the company's product realisation process, alongside the Technical Director. Creating technical datasheets, inputting products onto the website (Magento E-commerce), creating marketing material, and researching and compiling competitor data for analysis.
  • General office management duties.
  • Supporting management and directors. Compiling reports and data for analysis, using Excel.
  • Collaborating with all departments to ensure success and growth of the business.

Customer Service Manager

XP Power Ltd
02.2015 - 01.2016
  • 10 years' experience working with SAP.
  • Experience working with Salesforce and other CRM systems.
  • In May 2011, I was promoted to a senior role within the business.
  • In February 2015, I was promoted to UK Customer Service Manager. I also supported the European Customer Service team and worldwide distribution offices when required.
  • Managing a team of Customer Service representatives. General office duties and supporting Management, and Directors.
  • Overseeing daily operations, ensuring optimal performance.
  • Conducting regular meetings for transparent communication.
  • Recruiting high-performing, reliable staff for improved team productivity.
  • Facilitating staff development with ongoing training initiatives.

Education

3 A-Levels -

Theale Green Sixth Form
09.2003 - 06.2005

10 GCSEs, grade A-C, including Maths and English - undefined

Theale Green Community School
09.1998 - 06.2003

Skills

  • Strong written and verbal communication
  • Commitment to excellence
  • Documentation accuracy
  • Customer relationship management, and problem-solving
  • Patience under pressure
  • Salesforce, Sage 200, Sage CRM
  • Microsoft Outlook, Word, Excel, Publisher, and PowerPoint
  • Magento – e-commerce website development

Affiliations

  • My favourite way to spend time is socialising with my friends and family. I am a Mum to two wonderful children and enjoy being creative with them and having day trips out. I enjoy anything active, that involves being outdoors.

References

References available upon request.

Timeline

Customer Service Manager

Fidus Power Ltd
09.2016 - Current

Customer Service Manager

XP Power Ltd
02.2015 - 01.2016

3 A-Levels -

Theale Green Sixth Form
09.2003 - 06.2005

10 GCSEs, grade A-C, including Maths and English - undefined

Theale Green Community School
09.1998 - 06.2003

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Rachel Greenwood