Rachel Green
Aberdeen,Aberdeen City
Summary
Customer-focused professional with expertise in payment processing and customer complaint resolution. Demonstrates strong problem-solving skills and maintains composure under pressure, ensuring adherence to allergen regulations. Committed to improving customer satisfaction while continuously seeking opportunities for skill enhancement in fast-paced environments.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Sales executive
Slater Menswear
Aberdeen, Aberdeen City
2021.06 - Current
- Increased retail sales through exceptional product knowledge and persuasive sales techniques.
- Advised customers on clothing choices tailored to events/styles, enhancing their shopping experience.
- Collaborated with colleagues to deliver high-quality service, ensuring customer satisfaction.
- Improved customer service by addressing diverse needs for 4-5 customers simultaneously.
- Measured customers to ensure garments would be well well-fitting
- Operated cash registers accurately, processing cash and card transactions daily.
- Worked closely with other members of the department to maintain a tidy workplace during busy periods
- Completed new-employee training, covering role responsibilities and required procedures thoroughly.
Takeaway assistant
Star Pizza and kebab
Portlethen, Aberdeenshire
2018.09 - 2022.08
- Managed phone orders, prepared takeaways, and operated cash register while delivering high-quality customer care.
- Accurately took orders while providing relevant menu suggestions.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Coordinated food deliveries to meet timing standards, reducing wait times for customers.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained clean and organised front of house area to welcome customers.
- Practised healthy and safety measures to comply with regulations.
Education
Bachelor of Science - Biomedical Science
Robert Gordon University
Aberdeen, ABE 2021.09 - 2026.06
Skills
- Payment Processing
- Customer Service
- Customer complaint resolution
- Allergen regulations knowledge
- Problem-solving
- Calm under pressure
- Interpersonal communication
Affiliations
- Musical Theatre
- Reading
Accomplishments
- Slater Menswear company wide employee of the month January 2022
- Inspire Aberdeenshire youth award winner 2021
References
References available upon request.
Education
Current
References
References available upon request.
Timeline
Bachelor of Science - Biomedical Science
Robert Gordon University
2021.09 - 2026.06
Sales executive
Slater Menswear
2021.06 - Current
Takeaway assistant
Star Pizza and kebab
2018.09 - 2022.08