Rachel Graham
London,Lewisham
Summary
Results-driven Epic Ambulatory Support Specialist with expertise in requirements gathering and system testing that enhance clinical workflows and elevate release quality. Resolved user issues through effective communication and structured problem-solving, fostering trusted relationships with clinical teams to promote confident system utilisation. Applied EPR configuration and quality assurance practices to identify performance gaps, automating reporting tasks and ensuring precise delivery of system enhancements.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Epic Ambulatory Analyst
King's College Hospital NHS Foundation Trust
London, Southwark
10.2023 - 06.2024
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Assisted team by taking on extra responsibilities during busy periods.
- Maintained clean, safe working environments to eliminate accident risks.
EPR Senior Clinical Analyst
King's College Hospital NHS Foundation Trust
London, Southwark
04.2020 - 06.2024
- Worked with project teams in implementing and testing systems against requirements for error detection and quality assurance.
- Gathered and defined user requirements for system updates.
- Collaborated with senior management to define analytics strategies, aligning with organisational goals.
- Supported and aligned efforts to gather, document and interpret client requirements to drive system development and meet clients' needs.
- Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
- Streamlined reporting processes by automating data collection and analysis, saving significant man-hours.
- Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.
- Expanded and modified systems to enhance workflow efficiency and support operational needs.
- Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.
- Initiated updates to systems, enhancing workflows and adding new functionalities.
- Prepared and updated system specifications to support developers.
- Specified processes for maintaining project documentation and managing scopes, ensuring timely delivery of tasks and milestones.
- Created and deployed system testing plans to back up deployments.
- Designed and executed rigorous testing protocols for new system features, verifying functionality before widespread deployment.
- Promoted system conversions and improvements, created and executed test plans and met project teams to review deliverables and deadlines.
- Provided ongoing support and advice to clinical staff on application-related queries, enhancing user confidence and competence.
- Facilitated cross-functional team meetings to gather requirements for system enhancements, driving continuous improvement.
- Adjusted workflow processes to better meet changing business requirements, improving overall project alignment.
- Ensured compliance with data protection regulations during all stages of data handling and analysis.
- Demonstrated and applied expertise in System Analysis in developing, executing and improving action plans by offering advice and guidance to project teams.
- Provided training and mentorship to junior analysts, enhancing team capabilities and performance.
Education
Diploma of Higher Education -
ISEB
01-2012
Certificate of Higher Education -
Front Line Leadership
01-2012
Certificate of Higher Education -
QA
01-2008
Certificate of Higher Education -
QA
Skills
- Epic systems
- EPR configuration
- System analysis
- Requirements gathering
- Data reporting
- Quality assurance
- System testing
- User support
- Issue escalation
- Problem-solving
- Communication skills
- Active listening
- Team building
- Willingness to learn
- Calm under pressure
- Commitment to excellence
Languages
English
First Language
Certification
- Ambulatory certified
Interests
- Traveling
- Cinema
- Reading
- Baking
Timeline
Epic Ambulatory Analyst
King's College Hospital NHS Foundation Trust
10.2023 - 06.2024
EPR Senior Clinical Analyst
King's College Hospital NHS Foundation Trust
04.2020 - 06.2024
Diploma of Higher Education -
ISEB
Certificate of Higher Education -
Front Line Leadership
Certificate of Higher Education -
QA
Certificate of Higher Education -
QA