Rachel Golden

• Work and manage team to provide high quality and professional service across site.
• Built and maintained courteous and effective working relationships with the customer and clients.
• Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
• Organised and oversaw special events, coordinating with multiple departments to ensure smooth execution.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
• Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.

• Ensured adherence to company policies through thorough health and food safety audits.
• Increased adherence to health guidelines through practical assistance.
• Manage workforce development for compliance assurance.
• Facilitated site inductions for new personnel.
• Implemented comprehensive personnel files.
• Maintained records for external audits.
• Performed PAT testing at multiple locations across our contract.
• Completed Risk Assessments for all 52 sites, these are trained out and reviewed annually by myself.
• Experience reporting and investigating any accidents or incidents, and improving any practices required.
• Coordinated emergency response training to equip all staff with proper knowledge.
• Reported hazards to guarantee a safe working environment at all times.
• Managed investigations into near miss accidents to minimise future incidents.
• Maintained strong on-site presence to supervise and support facility team in health and safety matters.
• Established key performance indicators for the audit and compliance department, driving continuous improvement and operational excellence.
• Planned, organised and managed internal audits, completing according to audit plans.

• Maintained all Health & Safety records for 36 buildings with 1,234 bed spaces, this included Fire Safety, Legionella, Pest management, Asbestos, Gas safety, Electrical Safety and Maintenance.
• Manage the Fire Equipment maintenance and annual equipment testing I was also responsible for fire alarm testing and reporting any maintenance issues.
• Attend building Fire Risk Assessments, using report implement any improvements required to meet Fire Safety Regulations.
• Reporting and managing works across 36 buildings from light bulbs to major works, I developed an online reporting process for residents using a QR code to report accommodation issues.
• Request and apply for new decoration or minor building works, working alongside external contractors o project manage once works undertaken.
• Report and present to Military heads of department on all accommodation areas.
• Supported in the implementation of new Government developed booking system and assisted by over seeing the contractor to support the transition.

• Managing accommodation plot at RNAS Yeovilton for the Junior Rates over 36 Buildings.
• Allocating and managing the plot to adhere to military requirements.
• Work on front desk and deal with any accommodation queries.
• Give joining briefs to new personnel and issue keys.
• Supervisor to two members of staff who conducted checks of personnel leaving and made improvements to rooms
• Ensuring training of staff members is completed.

• Responsible for stock taking and ordering.
• Responsible for cash and EPOS till management.
• 2 permanent staff, up to 10 at functions. I conducted briefs and inductions for all team members and run some large functions including the Wardroom Bar tent at RNAS Yeovilton Air Day.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Engaged with patrons to boost customer service and identify ways to improve experiences.

My time in the Royal Navy I thrived in fast-paced environment with energy and enthusiasm. I gained self confidence and military baring's that I have carried with me through my working life in my organisational skills and my attention to detail.