Rachel Frankham
Calne,Wiltshire
Summary
Results-driven professional with expertise in change advocacy, diplomatic negotiation, and innovative thinking. Proven track record in leading change implementation and product development while maintaining information security. Strong skills in client engagement and software proficiency, delivering impactful solutions aligned with organizational goals. Committed to fostering growth through strategic initiatives and a results-oriented approach.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
National Specialist Lead
HMPPS
London, Greater London
2021.04 - Current
- Stakeholder Management: Collaborated with HMPPS, NHS, police, and Ministry of Justice functions as a subject matter expert to align strategic objectives.
- Model Integrity: Overseeing national service delivery, ensuring specific rehabilitative or clinical models maintain high integrity across prisons and probation. Analysed complex datasets to support better decision-making processes.
- Strategic Advising: Provided expert consultation on ministerial and inter-departmental government policy and practice. Provided specialised support and advice to improve client satisfaction levels.
- Research and Development: Contributed to national service development by updating syllabi, designing interventions, and researching new technologies to ensure relevance and efficacy.
- Streamlined resource allocation processes to improve operational effectiveness and support service delivery.
- Facilitated training sessions designed to enhance staff skills and knowledge.
- Oversaw high-risk projects meticulously, ensuring adherence to safety regulations.
- Collaborated effectively with cross-functional teams for successful project completion.
- Enhanced product quality through rigorous testing and evaluation processes.
- Executed detailed market research to support strategic decision-making initiatives.
- Addressed technical issues swiftly to improve system functionality and reliability.
- Delivered products and services in line with agreed arrangements and contracts.
- Guided employees through mentorship programs to unlock their full potential.
Counter Terrorism Probation Officer
HMPPS
Swindon, Wiltshire
2018.01 - 2021.04
- Working with individuals convicted of TACT or TACT connected offences or those that are considered to be 'terrorist risk.'
- Completed specialist assessments for individuals convicted of TACT or TACT connected offences.
- Facilitated specialist interventions for individuals assessed as suitable, promoting effective rehabilitation and reducing reoffending risk.
- Completed post-intervention progress reports, evaluating outcomes and informing future interventions.
- Assessing and reviewing available information and evidence relating to specific indicators on an individual basis.
- Formulating individualised action plans in collaboration with relevant agencies and individuals.
- Attended multi-disciplinary meetings to discuss case progress and strategy, contributing to cohesive support plans and effective risk management.
- The sharing and dissemination of information, including the use of required risk-appropriate safety measures including the sanitisation of information available, the confidentiality of such information and who this is being shared with.
- Create, maintain and enter information into relevant databases, considering the management of confidential or sensitive information.
- Completion of briefings and training for staff across all grades both locally and nationally.
- Use of computers for various applications, such as word, excel, Outlook. powerpoint and database management.
Probation officer
HMPPS
Swindon, Wiltshire
2015.04 - 2018.01
- Supported community reintegration through structured counselling sessions for daily progress.
- Enhanced rehabilitation by delivering individualised treatment plans during supervision.
- Provided emotional support to offenders' families, strengthening a more reform-ready environment.
- Conducted risk assessments to support safe community reentry planning each time.
- Collaborated with multidisciplinary teams to coordinate comprehensive support services delivery.
- Prepared court reports to inform fair sentencing decisions accurately.
- Managed caseloads to improve probationer tracking and strengthen accountability consistently.
- Developed behavioural modification plans targeting repeating offending patterns with clear steps.
- Delivered crisis intervention services during emergencies or high-stress periods.
- Provided vocational guidance to improve employment readiness after release.
- Performed regular home visits to check compliance with court orders.
- Referred clients to substance abuse treatment programs to support recovery journeys.
- Educated probationers on legal rights and responsibilities for better decision-making.
- Maintained community relationships through open dialogue and consistent communication.
- Addressed probation violations to protect public safety and maintain order.
- Kept detailed case notes to support efficient data tracking and retrieval.
- Coordinated with law enforcement agencies to apprehend absconding individuals quickly.
- Produced progress reports updating probationer status and behaviour change trends.
- Facilitated group therapy sessions to develop social skills through practice.
- Resolved probationer issues with housing, employment, and healthcare support services.
- Assessed living conditions and case background information for each defendant.
- Maintained parole hearing information to keep leadership up-to-date on status.
- Collaborated with senior leadership during decisions and wrote offender reports for corrective actions.
Probation service officer
HMPPS
Swindon, Wiltshire
2007.10 - 2015.04
- Supported Probation Officers in managing high-risk individuals, contributing to safety and effective risk management.
- Managed individuals assessed as low or medium risk of serious harm, ensuring compliance with rehabilitation plans.
- Interviewed individuals for pre-sentence reports and completed relevant assessments including recall paperwork.
- Managed interactions with individuals exhibiting challenging behaviours in various settings.
- Coordinated information sharing while ensuring confidentiality, enhancing collaboration and trust within the team.
Education
Post Graduate Diploma - Community Justice
University of Portsmouth
Portsmouth 2013.11 - 2015.01
Bachelor of Science - Psychology and Criminology
University of Derby
Derby 2002.09 - 2005.06
A-Levels -
The John Bentley School
Calne 2000.09 - 2002.06
GCSEs -
The John Bentley School
Calne 1995.09 - 2000.06
Skills
- Product development
- Stakeholder engagement
- Client engagement
- Change management
- Information security
- Change advocacy
- Results-oriented approach
- Diplomatic negotiation
- Innovative thinking
- Influential leadership
- Software proficiency
Affiliations
- Reading
- Gym
- Further education
Timeline
National Specialist Lead
HMPPS
2021.04 - Current
Counter Terrorism Probation Officer
HMPPS
2018.01 - 2021.04
Probation officer
HMPPS
2015.04 - 2018.01
Post Graduate Diploma - Community Justice
University of Portsmouth
2013.11 - 2015.01
Probation service officer
HMPPS
2007.10 - 2015.04
Bachelor of Science - Psychology and Criminology
University of Derby
2002.09 - 2005.06
A-Levels -
The John Bentley School
2000.09 - 2002.06
GCSEs -
The John Bentley School
1995.09 - 2000.06