RACHEL FORTUNE
Clarkston, Glasgow
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical Team Administrator
Clyde Property
Glasgow
03.2024 - Current
- Coordinated property inspections, ensuring compliance with lease agreements.
- Maintained up-to-date knowledge of local property regulations, ensuring compliance at all times.
- Regularly monitored property conditions, ensured compliance with health and safety regulations.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
- Collaborated with real estate agents during property marketing efforts to attract potential tenants quickly.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Obtained and maintained accurate financial records.
- Advised customer on contract law and property law.
Property Manager
Clyde Property
Glasgow
10.2023 - 03.2024
- Resolved tenant complaints swiftly to enhance satisfaction levels.
- Streamlined administrative tasks to boost office efficiency.
- Facilitated regular meetings with property owners to discuss investment updates and concerns.
- Coordinated repairs to ensure minimal disruption for tenants.
- Managed multiple rental properties through effective planning and organisation.
- Oversaw property maintenance in collaboration with tradesmen for timely repairs.
- Cultivated customer relationships to ensure high satisfaction rates.
Property Management Administrator
Clyde Property
Glasgow
04.2023 - 10.2023
- Updated company database regularly, ensuring data accuracy and accessibility,.
- Liaised between landlords and tenants for clear communication and issue resolution.
- Responded to tenant inquiries swiftly, achieving high customer satisfaction.
- Managed day-to-day property operations, ensuring smooth functioning.
Warehouse Operative
Full Time Ethigen Ltd
East Kilbride
11.2020 - 04.2023
- Collecting medicines from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule
- Reaching targets set by upper management according to a schedule
- Sorting and placing medicines and other medical items on to racks, and shelves
Sales Assistant
Glasgow
04.2016 - 01.2021
- Maximised sales by providing excellent customer serviceacross multiple facets of the role, including greetingcustomers and providing product recommendations
- Delivered an exceptional level of service to each customerby listening to concerns and answering questions
- Assisted Sales Manager with stocktake and inventorychecks on a weekly basis maintaining product fulfilmentand shelf stock levels
- Handled customer objections and disputes in a calm andprofessional manner
- Developed expertise and knowledge of the clothingproducts to ensure consistent delivery of outstandingcustomer service
- Cleaned and restocked shelves in atidy manner to maximise sales
- Processed clothing and homewareproduct returns within a shorttimeframe to maximise customersatisfaction.
Production Runner
STV
Glasgow
06.2018 - 06.2020
- Undertook work experience through university course
- Supported production manager and production assistants in improving operations and resolving issuesto deliver top- notch customer service
- Coordinated with Gallery, production manager and production assistants to ensure the effectiveimplementation
- Managed the coordination of guests to ensure consistent smooth running of the show 'Live at Five' on
- STV2
- University course, including coverage of socialevents which involved the participation ofinterviewees
- Carried out essential tasks such as greeting and caring for guests,setting up of the studio and tidying of the studio after show had finishedto improve day-to-day operations
- Received consistently positive feedback for customer service,continually working with energy and enthusiasm
- Delivered an exceptional level of service to each customer by listeningto concerns and answering questions.
Autocue Operator
STV
Glasgow
05.2018 - 05.2018
- Undertook work experiencethrough university course
- Carried out essential task of controlling the livepresenters' autocue to improve day-to-day live televisionoperations
- Delivered an exceptional level of service to each customerby listening to concerns and answering questions
- Received consistently positive feedback for workexperience, continually working with energy andenthusiasm
- Managed the coordination of autocue to ensure consistentsmooth running of speech for the live presenters
- Coordinated with the Gallery to ensure the effectiveimplementation of autocue.
Education
BA (Hons) - Media and Communication
Glasgow Caledonian University
Glasgow, Glasgow City 09.2016 - 04.2020
Skills
- Microsoft Office proficiency
- Adobe and Final Cut Pro expertise
- Script review and revision
- Risk assessment
- Multi-tasking efficiency
- Scheduling and time management
- Adaptability and flexibility
- Visual merchandising strategies
- Team collaboration
- Interpersonal communication
- Email etiquette
- Effective communication
- Attention to detail
- Problem solving
- Deadline-oriented mindset
- Target-driven approach
- Computer proficiency
- Client relationship management
- Conflict resolution techniques
- Health and safety compliance
Personal Information
Certification
Propertymark Qualification Award in Residential Lettings & Property Management - Scotland at SCQF Level 6
References
References available upon request.
Timeline
Technical Team Administrator
Clyde Property
03.2024 - Current
Property Manager
Clyde Property
10.2023 - 03.2024
Property Management Administrator
Clyde Property
04.2023 - 10.2023
Warehouse Operative
Full Time Ethigen Ltd
11.2020 - 04.2023
Production Runner
STV
06.2018 - 06.2020
Autocue Operator
STV
05.2018 - 05.2018
BA (Hons) - Media and Communication
Glasgow Caledonian University
09.2016 - 04.2020
Sales Assistant
04.2016 - 01.2021