Rachel Ferguson
Coalville,Leicestershire
Summary
Highly skilled professional with extensive expertise in dementia care, mental capacity act awareness, and safeguarding procedures. Proficient in elderly care and disabilities understanding, with a strong focus on personal care standards and well-being promotion. Demonstrates excellent people skills, adept at conflict resolution, and effective people management. Committed to developing comprehensive care plans and engaging with health professional to enhance patient outcomes. Career goal: To continue advancing in the field of elderly care while promoting best practices and high standards of patient well-being.
Overview
27
27
years of professional experience
4031
4031
years of post-secondary education
Work history
Community Support Worker - Adult Social Care
Leicestershire County Council
Coalville, Leicestershire
07.2023 - Current
- Completing assessments for vulnerable adults who require assistance with daily living activities and support to enhance overall wellbeing.
- Assessments take place in people's home within the community, community hospitals and residential and nursing homes.
- Collaborated with multidisciplinary teams to develop and implement personalised care plans tailored to individual needs and to ensure the implementation of service was carried through and was working in accordance with the care plan.
- liaise and refer to services to establish community engagement initiatives to promote social interaction and reduce feelings of isolation among service users.
- Delivered training and mentorship to new staff, ensuring adherence to best practices and care standards.
- Conducted regular reviews of service users' needs, adjusting care strategies to reflect changing circumstances and preferences.
- Maintained accurate and confidential records of service user interactions and progress to ensure compliance with regulations.
- Assisted in crisis intervention situations, providing immediate support and guidance to service users and their families.
- Advocated for service users' rights and preferences, ensuring their voices were heard in decision-making processes.
- Delivered emotional support to distressed clients, instilling a sense of calm and comfort. This includes being able to have difficult conversations and manage conflict resolution with families, professionals and individuals.
- Coordinated with multidisciplinary teams to optimise care plans for service users.
- Built strong relationships with families to ensure seamless support services delivery.
- Completing mental capacity assessments in line with the Mental Capacity Act 2005.
- Completing D2A placement reviews including: non-complex cases and long-term support.
- Attending and completing CHC checklist review meetings.
- Identifying and support with Safeguarding issues and progressing to S42 Safeguarding enquiries.
- Immediate Safeguarding response.
- Maintaining complex and vast workloads which were review daily for risk management and prioritisation.
- Completing see and solves and concern for welfare visits.
Social Care Advisor - Adult Social Care
Leicestershire County Council
Leicester, Leicestershire
03.2022 - 07.2023
- Provided expert advice and support to adults accessing social care services.
- Assisted clients in navigating complex eligibility criteria and accessing appropriate resources.
- Resolved client inquiries and concerns effectively, ensuring a high level of satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organizational bodies, and councillors.
- To gather sufficient customer information that enables the County Council to respond efficiently.
- To take ownership and responsibility of a query to resolve on one contact where possible, ensuring the needs and expectations of the customer are met.
- Taking responsibility for the incoming incident reports and safeguarding referrals, ensuring these were screened for risks and correct information gathered to proceed to a S42 safeguarding enquiry.
Senior Carer / Staff Trainer
June Home Care
Loughborough, Leicestershire
01.2019 - 03.2022
- This company was a new business when I joined and assisted the management in devising their initial standards of care, ways of working and policies & procedures.
- Meeting many clients at their initial assessment, formulating their care plans and helping staff to implement person cantered care to these individuals in their own homes.
- Working closely with health care professional to ensure care plans were being followed and necessary amendments were being made abruptly.
- Liaising daily with clients and their families to help resolve any problems or to accommodate any sudden changes.
- Devising and implementing a complete training programme for all staff. This training included Personal care, Skin integrity, Nutrition and Hydration, End of Life, Dementia care, Care plans and documentation, Moving and Handling, Risk assessment, Abuse, Continence and Catheter Care, Infection control, COVID19 infection control, Policies and Procedures, Safeguarding, GDPR and Privacy and Dignity.
- Post training, I implemented a staff training matrix to ensure all training was up to date. This included shadowing, spot checks, appraisals and observations of practise to ensure identify any further training needs or gaps in knowledge.
Senior Care Assistant/Activities Co-Ordinator
Rushcliffe Care
Coalville, Leicestershire
02.2012 - 01.2019
- Assisted residents with daily living activities to enhance overall well-being.
- Developed and organised engaging social activities tailored to residents' interests.
- Collaborated with healthcare professionals to create individual care plans for residents.
- Mentored junior staff members on best practices in resident care and engagement.
- Organised therapeutic, meaningful, and stimulating activities for those with dementia or debilitating illnesses.
- Oversaw a group of staff and organised the working day this would include staff delegations, managing conflict and handling of incident/emergencies.
- Ensuring thorough handovers were provided in order to maintain consistency of care and effective communication.
Public House Landlady
Self-Employed
Coalville, Leciestershire
04.2006 - 12.2011
- Day to day running of the pub.
- Cellar and stock ordering and audits.
- Monitoring of gross profits.
- Managing a team of bar staff including recruitment, training and payroll.
- Complete autonomy of running my own business.
Assistant Manager - Restaurant
Out and Out Inns
Thringstone, Leicestershire
10.2001 - 04.2006
- Assisted in managing daily restaurant operations to ensure smooth service delivery.
- Coordinated staff schedules and trained new team members on restaurant protocols.
- Supervised front-of-house and back-of-house teams to maintain high service standards.
- Implemented training programmes to enhance employee skills and customer interaction.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
Care Assisstant
The Old School House
Thringstone, Leicestershire
05.1999 - 10.2001
- Assisted individuals with daily living activities to enhance their independence and well-being.
- Supported healthcare professionals in implementing care plans tailored to each individual's needs.
- Maintained accurate records of patient conditions and care delivered throughout shifts.
- Collaborated with team members to ensure a safe and comfortable environment for all clients.
Education
Aspiring Managers Programme - Leadership & Management
Leicestershire County Council
Leicestershire 10.2024 - 10.2025
NVQ Level 3 - Health & Social Care
Learn Direct
01.2013 - 01.2014
Level 2 - Principles of Advanced care planning
HIT
Level 3 - Medication Administration
Rushcliffe Care
BIIAB Licensing Qualification
Punch Taverns
A-Levels - Sociology
King Edward V11
CoalvilleA-Levels - Drama
King Edward V11
CoalvilleGCSEs A* - C - English, Maths, Science, French, Drama, Music, History, Geography
King Edward V11
CoalvilleSkills
- Dementia care expertise
- Mental capacity act awareness
- Understanding of safeguarding procedures
- Elderly care proficient
- Patience and composure
- Personal care standards
- Community engagement practices
- Well-Being promotion
- Care plan development
- Excellent people skills
- Highly professional
- Adept at conflict resolution
- People management
- I have built strong relationships with health professionals in Coalville and surrounding areas and within all teams in Adult Social Care
Affiliations
- Community Support Projects, Charities and Events, To relax I enjoy time with the family, dog walking and reading..
Timeline
Aspiring Managers Programme - Leadership & Management
Leicestershire County Council
10.2024 - 10.2025
Community Support Worker - Adult Social Care
Leicestershire County Council
07.2023 - Current
Social Care Advisor - Adult Social Care
Leicestershire County Council
03.2022 - 07.2023
Senior Carer / Staff Trainer
June Home Care
01.2019 - 03.2022
NVQ Level 3 - Health & Social Care
Learn Direct
01.2013 - 01.2014
Senior Care Assistant/Activities Co-Ordinator
Rushcliffe Care
02.2012 - 01.2019
Public House Landlady
Self-Employed
04.2006 - 12.2011
Assistant Manager - Restaurant
Out and Out Inns
10.2001 - 04.2006
Care Assisstant
The Old School House
05.1999 - 10.2001
Level 2 - Principles of Advanced care planning
HIT
Level 3 - Medication Administration
Rushcliffe Care
BIIAB Licensing Qualification
Punch Taverns
A-Levels - Sociology
King Edward V11
A-Levels - Drama
King Edward V11
GCSEs A* - C - English, Maths, Science, French, Drama, Music, History, Geography
King Edward V11