Summary
Overview
Work History
Education
Skills
Prior to this
Timeline
Generic
Rachel Duff

Rachel Duff

Wantage ,Oxon

Summary

Outgoing and friendly,delivering excellent customer service and administration.

Creative.

Versatile and hardworking.

Personable and energetic.

Professional, brining years of experience in customer facing and front of house roles.

Overview

22
22
years of professional experience

Work History

Receptionist/front of house

Hachette UK Distribution
Didcot , Oxfordshire
08.2021 - Current
  • PA support for management/ directors
  • Switchboard support
  • managing various enquiry inboxes
  • Admin support
  • organising and coordinating company events
  • Front of house, tailoring each clients visit: Internal and external visitors and authors.

Administration and receptionist

Immunocore
Milton Park, Oxfordshire
08.2018 - 05.2021
  • Front of house reception duties for biotech company.
  • Business support for various departments both UK and USA based.
  • Organising new recruits inductions.
  • Diary management for senior staff in Facilities, HR, Accounts and legal.
  • Ordering weekly consumables including in-house catering for board meetings.
  • Scientific journal research - purchasing articles requested by scientists to further their research.

Temping as Administrative assistant

Champion Recruitment
Oxford, Oxfordshire
01.2018 - 08.2018
  • Culham innovation centre.
  • Marshall Land Rover/Jaguar


Waitrose customer service supervisor

John Lewis Parnership
Wantage , Oxfordshire
12.2013 - 12.2017
  • Coordinating and overseeing running of checkouts.
  • Cash office trained
  • Welcome desk. Key organiser in rolling out this new department.
  • Floristry.
  • Staff training.
  • Secretary for Partner voice committee.

Branch manager

Whistles
Marlow, Buckinghamshire
03.2012 - 11.2013
  • Project managed retail operations in opening this new branch.
  • Recruited and trained team of 8.
  • Devised marketing strategies and PR events to raise profile of new store.
  • Grew strong customer base.
  • Strong visual merchandising.
  • Stylist advice.
  • Built up an efficient back office.
  • Analysing KPI reports, sales figures and ensuring store ran to maximum commercial potential. 1st year of trade +10% on target.
  • Hosting regional conference calls.


Assistant manager

Whistles
Oxford , Oxfordshire
05.2004 - 03.2012
  • Women’s high end High Street brand.
  • Supported manager with daily store running.
  • Visual merchandising
  • Stylist advice/personal shopper.
  • Training new staff.
  • Cover managing for other stores in South region.
  • Admin and back of house KPI reports.
  • Coordinating customer events
  • Firat store to win national Service with Style award, based on excellent customer feedback.

Interior Design

Loot
Gladstone , Queensland, Australia
09.2001 - 03.2004
  • Interior design company specialising in Balinese furniture..
  • Worked with small team offering customers interior design ideas and solutions.
  • Creating inspiring in-store visuals and ideas.
  • Back of house duties including invoicing and banking.

Education

GCSEs -

King Alfred's
Wantage
09/1984 - 06/1989

BTEC National Diploma in Business & Finance -

Abingdon and Witney College
Abingdon

Distinction -

Brisbane Institute of Architecture &Design
Brisbane, Australia

Diploma in hospitality -

City & Guilds

Skills

  • Customer service
  • Administrative support
  • Personable and outgoing
  • Event coordination
  • Customer-service orientated
  • Rapport building
  • Strategic planning
  • Business operations
  • Flexible
  • Interpersonal communications
  • Attention to detail
  • Fast typing speed
  • Telephone skills
  • Meeting coordination
  • Organisation and efficiency

Prior to this

Whilst my son was younger i worked in the family business in an administrativ capacity, and also had a couple of part time roles in customer service at The Coventry Building Society and a local deli. 

Timeline

Receptionist/front of house

Hachette UK Distribution
08.2021 - Current

Administration and receptionist

Immunocore
08.2018 - 05.2021

Temping as Administrative assistant

Champion Recruitment
01.2018 - 08.2018

Waitrose customer service supervisor

John Lewis Parnership
12.2013 - 12.2017

Branch manager

Whistles
03.2012 - 11.2013

Assistant manager

Whistles
05.2004 - 03.2012

Interior Design

Loot
09.2001 - 03.2004

GCSEs -

King Alfred's
09/1984 - 06/1989

BTEC National Diploma in Business & Finance -

Abingdon and Witney College

Distinction -

Brisbane Institute of Architecture &Design

Diploma in hospitality -

City & Guilds

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Rachel Duff