Rachel Donald
Herne bay ,Kent
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2026
2026
years of professional experience
Work history
Customer service representative
Amphenol LTD
Whitstable , Kent
03.2024 - Current
- Prepared detailed reports to provide insight into account performance.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Managed business relationships to ensure loyalty and long-term commitment.
- Worked closely with product development teams for customising offerings according to client needs.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
Customer service representative
Agilisys
Maidstone , Kent
- Processed inbound customer calls, providing information on service or product upgrades
- Processed high-value payments with meticulous accuracy.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Dealt with 20 different customer services including Social services and Highways and transportation.
- Handled customer complaints, resolved issues promptly.
Customer service representative
The Telegraph
Chatham, Kent
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Provided top-notch support for increased customer satisfaction.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
GCSEs - Several including English and Maths
Holmesdale Technology College
Kent 09/2010 - 07/2011
Skills
- Multitasking efficiency
- Target setting and tracking
- Customer Service
- Product knowledge
- Account management
- Order processing
- Relationship-building and management
- Professionalism in customer service
Timeline
Customer service representative
Amphenol LTD
03.2024 - Current
Customer service representative
Agilisys
Customer service representative
The Telegraph
GCSEs - Several including English and Maths
Holmesdale Technology College
09/2010 - 07/2011
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