Rachel Dennis
Nuneaton,Warwickshire
Summary
Experienced Night Manager with knack for solving problems and boosting team morale. Created streamlined processes that improved nightly operations and reduced downtime. Known for building cohesive teams and maintaining high standards under pressure.
Reliable and dedicated, known for excellent leadership and problem-solving skills, complemented by strong communication and time management abilities. Proven ability to maintain calm under pressure and ensure smooth operations during night shifts. Anticipates challenges and implements effective solutions to enhance performance in [Desired Position] role.
Offering strong leadership and communication skills, with background in customer service and team management. Knowledgeable about handling night-time operations and ensuring guest satisfaction. Ready to use and develop skills in conflict resolution, team coordination, and operational oversight in [Desired Position] role.
Dedicated and organised professional with keen eye for detail and proactive approach to problem-solving. Possesses strong leadership abilities and excellent communication skills, coupled with knack for managing teams and ensuring operational efficiency. Aims to enhance guest satisfaction and streamline night-time operations, contributing to overall success and service excellence.
Overview
14
14
years of professional experience
Work history
Night manager
Asda
Nuneaton, Warickshire
2017.10 - Current
I currently lead a team of up to 20 night colleagues. I ensure delivery is completed and the shop is delivered to a standard. All promo is executed on time and any modular changes. Dealing with colleague absence. Ensure a smooth running of a night shift.
Supervisor
The range
Rugby, Warickshire
2012.09 - 2014.03
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Identified potential risks and mitigated them through proactive measures.
- Implemented company policies effectively, maintained high standards of service delivery.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Managed daily operations to increase productivity.
- Monitored employee attendance records for maintaining discipline within the team.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Skills
- Leadership in retail setting
- Retail compliance acquaintance
- Retail inventory management
- Retail merchandising familiarity
- Retail module specialisation
- Retail policies understanding
- Retail display experience
- Retail operations oversight
- Retail team leadership
- Retail display execution
Timeline
Night manager
Asda
2017.10 - Current
Supervisor
The range
2012.09 - 2014.03