Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Rachel Darlington

Poulton-le-Fylde,LAN

Summary

Dependable and organised professional with exceptional communication and customer service skills, coupled with keen attention to detail, making each customer interaction smooth and accurate. Demonstrating proficiency in handling transactions and managing administrative tasks. Dedicated to enhancing operational efficiency and customer satisfaction in any role.

Overview

35
35
years of professional experience

Work history

Crown Post Office Clerk

Post Office
Poulton-le-Fylde, Lancashire
06.2022 - 09.2025

Greet customers in an confident and friendly manner while being committed to delivering excellent customer service when working in a fast-paced environment.

Skilled in using various software applications and programs to complete passport applications driving licences and identification services.

Trained in operating electronic devices to sort mail etc .

Abel to identify ways to improve efficiency in the work place and implementing changes to provide efficient courteous and accurate service to customers at all times.

Proven in processing confidential information correctly for services such as accounts ,savings , isa and bonds.

Daily balancing cash , coin and cheques in till at end of shift.

Confident in informing customers of products for individual needs.

Optical and Hearing Assistant

Scrivens
Poulton-le-Fylde, Lancashire
05.2017 - 05.2022

Experienced in organisation of clinics optical and hearing.

Diary management and booking appointments

Attending to patients on arrival completing any forms that are needed.

Advise patience in prescriptions for glasses and hearing aids

Educate new patients in contact lens wearing and hearing aids.

Attend to repairs of hearing aids and glasses.

Other responsibilities included daily transactions banking, filing completing nhs forms .

Visiting TV Licensing Officer

Capita
Lancashire , North west
06.2007 - 04.2017

Sales advisor and visiting officer for all tv licensing applications.

Responsible for explaining legislation, helping customers understand payment options and completing over 75 free licenses.

Keeping track of all visits conducted and complete all data in a accurate and timely manner

Handled sensitive information discreetly during application reviews; upheld high standards of confidentiality and professionalism.

Working alone and planning my area for best time management .

Used Car Salesperson

Darlington cars
Blackpool, Lancashire
06.1998 - 06.2007


Car sales assistant.

Advise customers in regards to vehicle specifications.

Complete all paperwork for sales.

Organise any repairs or MOTs

Maintaining car show room and presentation of cars for sale.

Childminding

Blackpool Council / Privately employed
Blackpool , Lancashire
01.1991 - 06.1998

Providing high quality care.

Take part in daily activities that stimulate and support children's development.

Having a good healthy relationship with families .

Providing healthy home cooked meals and refreshments.

Keeping up to date with rules and regulations needed when providing care for baby's and preschool children .

Education

GCSEs - Maths and English

Greenlands High School
Blackpool
07.1988

Skills

Proven customer service, 25 years

Retail Sales and stock organisation,10 years

Competent with various software and computer applications

Supervising and staff training ,temporary manager Scrivens

Exemplary organisation skills

Fast -Paced work proficiency at the Post Office currently

employed until September 2025

(due too post office franchise )

Vehicle maintenance checks ,30 years experience

Affiliations

  • Playing Golf
  • Learning Spanish
  • Cooking and baking

Timeline

Crown Post Office Clerk

Post Office
06.2022 - 09.2025

Optical and Hearing Assistant

Scrivens
05.2017 - 05.2022

Visiting TV Licensing Officer

Capita
06.2007 - 04.2017

Used Car Salesperson

Darlington cars
06.1998 - 06.2007

Childminding

Blackpool Council / Privately employed
01.1991 - 06.1998

GCSEs - Maths and English

Greenlands High School
Rachel Darlington