Rachel Crowe
Birmingham,Worcestershire
Summary
Recent BSc Biological Sciences graduate with experience in customer service and hospitality. Focused on delivering friendly and professional service in busy, fast-paced environments. Experienced in handling cash and card payments, restocking supplies and working collaboratively as part of a team to provide an efficient and welcoming customer experience. A quick learner with a strong work ethic and an eagerness to develop new skills.
Overview
5
5
years of post-secondary education
1
1
year of professional experience
Work history
Hospitality staff member
The Bulls Head
Earlswood, Warwickshire
2023.03 - 2023.09
- Delivered friendly, professional customer service in a high-volume pub, enhancing guest experience.
- Provided efficient table service by preparing tables, taking customer orders, serving food and beverages, and maintaining clean and organised tables throughout service.
- Served both alcoholic and non-alcoholic beverages, prioritising customer satisfaction and rapid service.
- Alternated between bar service and table service in response to high customer demand.
- Processed cash and card payments accurately using the point-of-sale system.
- Restocked bar supplies and cleaned glassware during shifts, supporting continuous service flow.
- Performed daily cleaning tasks to maintain high standards of hygiene behind the bar and in customer areas.
- Assisted with pub closure duties, including cleaning and restocking supplies in preparation for the next day's service.
Education
Bachelor of Science - Biological Sciences
Bournemouth University
Poole 2023.09 - 2026.07
A-Levels - Biology (B), Psychology (B), Chemistry (C)
Woodrush High School Sixth Form
Wythall, Worcestershire 2020.09 - 2022.07
Skills
- Customer Service
- Communication
- Teamwork
- Cash handling
- Bar service
- Quick Learner
- Fast-paced environment
- Stock Replenishment
- Attention to Detail
Affiliations
- Reading
- Fitness and Wellbeing
- Developing Skills
Timeline
Bachelor of Science - Biological Sciences
Bournemouth University
2023.09 - 2026.07
Hospitality staff member
The Bulls Head
2023.03 - 2023.09
A-Levels - Biology (B), Psychology (B), Chemistry (C)
Woodrush High School Sixth Form
2020.09 - 2022.07