Summary
Overview
Work History
Education
Timeline
Receptionist
Rachel Coster

Rachel Coster

People Director
Marlow, Buckinghamshire

Summary

I am an accomplished People Director eager to take on a new challenge. I am a well presented and influential manager with strong interpersonal skills and experience of working within a fast paced and diverse environment. I bring a calm and measured approach to all my positions. I am MCIPD qualified and have a thorough understanding of generalist HR practices and the ability to prioritise and manage large workloads in a professional and efficient manner.

Overview

19
19
years of professional experience
3
3
years of post-secondary education

Work History

People Director

09.2021 - Current
  • OPEN Health is a global Healthcare Communications agency working on behalf of most major pharmaceutical brands
  • My role oversees the HEOR and Market Access practice as well as the Central Support Functions, for the UK, Germany, Netherlands, Belgium, and France
  • OPEN Health has seen continuous change, moving from a privately owned Company to numerous Private Equity owners.

HR Business Partner

07.2018 - 09.2021
  • Successfully developed and implemented large scale restructure programmes across the Group
  • Supported with the integration of global acquisitions ensuring the various People Teams were aligned and felt valued
  • Worked proactively across all core areas of the business to positively improve the perception of the People Team
  • Improved collaboration and understanding with our EU Team during a period of change to support with integration and a change in culture
  • Developed strong relationships with all stakeholders and became a central member of the Practice SLT
  • Successfully coached and managed the team during periods of change enabling progression and promotions.

Group HR Manager

04.2017 - 06.2018
  • The Marketing Practice are a global B2B integrated Marketing Agency with subsidiaries in London, Oxford, Seattle and Munich
  • My role oversaw the global HR function and supported the people agenda across all subsidiaries and locations
  • Supported our global expansion and successfully implemented global terms of employment whilst supporting Managers with complex people issues and litigation
  • Put in place standardised policies and processes across our all regions to support managers and create group working practices
  • Worked closely with our Line Managers, supporting them through relevant HR process and ensuring they effectively manage their people.

HR Manager

01.2017 - 03.2017
  • Gold Care Homes is a privately-run group with 21 care homes and employing 1,400 staff
  • I was brought in to restructure the HR Function and to provide strategic support to our Regional Managers with an expectation to increase the quality of our care and performance
  • This involved coaching and mentoring Home Managers as well as succession planning and supporting the homes with complex people issues.

Senior HR Manager

01.2013 - 08.2016
  • Charity Link are a professional Field Sales Agency employing Field Sales Agents across the UK
  • Charity Link were a start up with an entrepreneurial spirit
  • My role reported into the Business Founders, and I headed up the HR Function and was responsible for all HR activities across this SME
  • Successfully set up the HR Function from scratch putting in place full terms of employment and creating clear HR policies, procedures, and internal working procedures
  • Recruited and managed the HR Team to deliver a comprehensive HR service to the business ensuring KPIs and objectives were achieved
  • Highlighted operational risk factors to ensure the business was protected and solid commercial decisions made
  • Successfully implemented a Business Partner model to support the Head of Sales and Regional Managers on all employee relations issues.

HR Manager

08.2007 - 01.2013
  • Hearing Dogs is a UK Charity which is part of the wider organisation ADUK
  • Reporting to the Chief Executive this was a senior management position and I was responsible for all HR and Volunteer management activities across the Charity at all our centres around the UK
  • Provided a comprehensive HR and Volunteer management framework that supported the achievement of the Charity’s strategic vision and goals
  • Ongoing development and implementation of the Human Resources Strategy
  • Provided a full generalist service to the Charity across several different sites
  • Processed the monthly payroll including all benefits processing
  • Resource planning, which included managing all organisational recruitment end to end
  • Worked closely with department managers and built relationships of trust with the staff to effectively manage change programs and restructures.

Personnel Support Officer

Dreams PLC
10.2006 - 08.2007
  • Reporting to the HR Director I provided a full generalist HR service within a fast-paced retail environment.

HR Advisor

The AA, Centrica
11.2004 - 10.2006
  • Working closely with the HR Business Partner, I provided a complete generalist HR Service.

Staff Administrator

Royal Collection Enterprises LTD
Windsor Castle
07.2004 - 11.2004

Education

MA - Human Resource Management

Bucks New University
09.2008 - 05.2011

Certificate in Personnel Practice - undefined

Farnborough College
09.2005 - 05.2006

Timeline

People Director

09.2021 - Current

HR Business Partner

07.2018 - 09.2021

Group HR Manager

04.2017 - 06.2018

HR Manager

01.2017 - 03.2017

Senior HR Manager

01.2013 - 08.2016

MA - Human Resource Management

Bucks New University
09.2008 - 05.2011

HR Manager

08.2007 - 01.2013

Personnel Support Officer

Dreams PLC
10.2006 - 08.2007

Certificate in Personnel Practice - undefined

Farnborough College
09.2005 - 05.2006

HR Advisor

The AA, Centrica
11.2004 - 10.2006

Staff Administrator

Royal Collection Enterprises LTD
07.2004 - 11.2004

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Rachel CosterPeople Director