Rachel Cooke

• Triage client request forms and refer pro bono cases, assessing initial merits and client eligibility for legal assistance in areas such as housing, employment, and civil litigation.
• Support volunteer solicitors during client meetings by collating key information, sitting in on consultations, and ensuring accurate documentation of advice given.
• Maintain client files and meeting notes, upholding confidentiality and ensuring compliance with data protection standards.

• Supported high-value international sales across four continents at the world’s largest privately owned seafood company, ensuring accuracy in order entry and data integrity.
• Analysed sales order data to identify and prevent discrepancies, improving operational efficiency and reducing reporting errors.
• Contributed to the redesign of the company’s SharePoint platform, enhancing functionality and streamlining cross-departmental collaboration.
• World’s largest privately owned seafood company

• Developed engaging and informative social media content representative of the values and goals of the business, using this content to post consistent online social media updates.
• Monitored analytics to curate a social media strategy, utilising platforms across Google Workspace to track information and make data-driven decisions, creating consistency across company social media platforms.
• Designed, printed, and distributed new company merchandise including business cards, brochures, promotional banners, flyers, and other office materials.

• Ensured a high level of satisfaction among an international student clientele by resolving student issues in a timely manner.
• Navigated complex problems using verbal and written communication skills to assist with international visa processes, course fees and payment details, welfare support concerns, and other queries as they arose.
• Collaborated across a variety of other departments such as residence management, host family management, activities staff, and teaching staff to offer support and maintain the cohesive functioning of the summer school program.

Front of House Waitress – Seasons by the Sea Bistro, April 2021 – July 2021.

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Assisted in taking orders and communicating with kitchen staff promptly.
• Monitored dining room activity to ensure all guests had a positive experience.
• Resolved guest and employee complaints to maintain complete customer satisfaction.
• Assisted in other areas, such as catering or bartending, as needed.