Rachel Collie

• Coordinated home delivery services for elderly or housebound patients.
• Handled complaints tactfully and efficiently
• Undertook regular continuing professional development activities to maintain high professional standards.
• Maintained a clean and organised pharmacy, enhancing efficiency within the workplace.
• Ensured accuracy in dispensing prescriptions, ensuring safety for patients.
• Minimised errors in prescription handling through meticulous attention to detail.
• Liaised closely with GPs and healthcare providers, ensuring seamless patient care coordination.
• Kept accurate records of all dispensed items, adhering strictly to legal requirements.
• Interpreted and managed data in line with standard operating procedures and NICE guidelines.
• Stored medication according to specific temperature instructions.
• Ensured legal compliance in all pharmaceutical practices within the pharmacy.
• Conducted routine stock checks to avoid supply shortages.
• Monitored potential drug interactions to ensure patient safety.
• Liaised closely with healthcare providers for accurate prescription fulfilment.
• Increased adherence to medication regimens with regular consultations
• Liaised with healthcare professionals to promote collaborative working relationships.
• Adhered strictly to ethical guidelines protecting patients' rights and confidentiality.
• Handled customer queries promptly and professionally, improving customer satisfaction rate.
• Assisted patients in managing chronic illnesses, ensuring better health outcomes.
• Prepared dosette boxes for elderly or vulnerable patients, improving medication management
• Identified potential drug interactions to protect patient health and wellbeing.
• Oversaw the pharmacy team.
• Liaised with suppliers for timely delivery of necessary medications and supplies.
• Assisted in training junior staff members, aiding their professional development.
• Assessed prescription accuracy before dispensing medications to avoid potential issues.
• Conducted thorough medicine reviews for optimal patient care.
• Professionally advised customers on purchases of over-the-counter medication.
• Delivered range of professional pharmacy services including emergency prescriptions, vaccinations , BP checks, smoking cessation, UTIs, Emergency Contraception etc

As with all Pharmacy roles.

As with all Pharmacy roles.

As with all Pharmacy roles.

• Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
• Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
• Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
• Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
• Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
• Provided emotional support to patients, easing feelings of stress or loneliness.
• Escorted patients on outings or errands outside the home, promoting a sense of normality in daily life.
• Assisted patients to participate in community activities, promoting socialisation and mental health.
• Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
• Established trust with patients for improved communication and cooperation during care routines.
• Encouraged family involvement in care plans, creating a supportive atmosphere for the patient.
• Helped maintain patient records accurately to ensure seamless continuation of care plan.
• Responded promptly during emergencies-ensured immediate professional help was sought when required.
• Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Collaborated with clients to clean house and prepare meals with person-centred care approach.
• Built meaningful rapport with service users with range of conditions.
• Met needs of clients with learning difficulties and handled challenging behaviours.
• Updated first aid training to protect client welfare.

• Inspected lifesaving equipment regularly, ensuring readiness for duty at all times.
• Provided first aid and emergency care for injuries, demonstrating prompt and efficient response.
• Monitored water quality with regular testing, ensuring it met health standards.
• Maintained clean swimming area, resulting in a healthy environment for swimmers.
• Ensured safety of pool users by implementing and enforcing pool rules and regulations.
• Interacted with patrons politely to ensure excellent customer service.
• Implemented emergency procedures effectively during crisis situations.
• Assisted in training sessions to improve life-saving techniques.
• Conducted regular inspections of the pool area to prevent potential hazards.
• Assisted swimmers in distress through effective use of rescue techniques.
• Taught basic swim strokes to beginners, promoting interest in swimming activities.
• Demonstrated rescue techniques during lifeguard training sessions, promoting best practices within team members.
• Administered CPR promptly when required, saving lives in dire situations.
• Kept accurate record logs of incidents and accidents at the pool premises.
• Fully complied to Pool Safety Operating Procedures at all times.
• Patrolled pool, changing and relaxation suite areas on rotation, enforcing safety rules in and around pool.
• Performed successful pool rescues, remaining calm and effective under pressure.
• Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
• Liaised with pool management to address and rectify safety concerns promptly.
• Remained calm under pressure to professionally handle evolving emergency scenarios.
• Informed visitors of responsibilities and unacceptable behaviour.
• Acted as point of contact for confused, distressed, or lost members of public.