Rachel Cole
Wokingham,Berkshire
Summary
Detail-oriented professional with expertise in bookkeeping, account administration, and general office management. Demonstrates exceptional skills in task prioritising, scheduling, and maintaining organisation and efficiency. Proficient in Xero and account reconciliation, ensuring accurate financial records and streamlined processes. Recognised for delivering outstanding customer service while supporting operational goals. Committed to leveraging administrative and financial expertise to drive organisational success.
Overview
16
16
years of professional experience
Work History
Accounts Administrator
Thames Valley Arborists
33 Trinder Road, Wokingham, Berkshire
02.2024 - Current
- Managed financial records on Xero ensuring accuracy and compliance
- Prepared monthly reports to improve decision-making
- Provided administrative support during annual budget planning sessions.
- Performed regular bank reconciliations to ensure balanced accounts
- Handled payroll duties effectively, ensuring employee satisfaction.
- Reconciled financial accounts and created month-end reports for precise financial records
- Provided exceptional customer service for repeat business.
- Weekly Payroll for 6 employees
Financial Assessment Assistant
Wokingham Borough Council
Wokingham, Berkshire
10.2022 - 02.2024
- Drafted business letters and emails to facilitate clear communication.
- Increased efficiency by handling correspondence and organising files.
- Maintained digital database, enhancing ease of access to information.
- Provided customer service, delivering high levels of satisfaction.
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Handled confidential information, maintaining discretion and integrity.
Office and Accounts Administrator
Oakland Tree Services
33 Trinder Road, Wokingham, Berkshire, RG41 1BH
10.2016 - 10.2022
- Organised staff bookings and scheduling of appointments
- Managed department communications, meeting targets for email responses and call answering times
- Managed accounting records by processing accounts payable, receivable, invoices and expense reimbursements
- Generated, reviewed and dispatched invoices to clients using Xero accounting software
- Ensured precise documentation of accounting records on XERO, adhering to company policies
- Managed all payroll processing and changes for 8 employees.
- Collaborated with associates to improve reconciliation.
- Maintained exceptional organisational skills with keen attention to detail
Volunteer
First Days
Wokingham, Berkshire
09.2021 - 12.2021
- Helping with picking items in the warehouse.
- Helped at the Christmas store, organising the back room and replenishing stock
Treasurer and Secretary for PTA
Walter Infant PTA
Wokingham, Berkhire
09.2016 - 07.2020
- Treasurer on Walter Infant School PTA
- Secretary on the same PTA for a further 2 years
Receptionist
Instrumentally
Ascot, Berkshire
09.2015 - 10.2016
- Responded to telephone enquiries from clients
- Maintained reception area to a clean and tidy state to provide visitors with a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Updated excel with important office metrics and logged daily activities.
Hairstylist
Adam & Eve Hairdressers
Mortimer, Berkshire
05.2009 - 06.2010
- Selected hair colours, products and services based on customer preference and individually designed hair care plan.
- Conducted weekly salon inventory.
- Washed, coloured, cut, dried and styled hair
- Employed a variety of hair style techniques, including curling and straightening.
- Examined hair texture and condition to determine appropriate treatment.
Education
NVQ2 Hairdressing - Hairdressing
Lincoln College
Skills
- Bookkeeping and Account Administration
- General administration
- Task prioritising and scheduling
- Organisation and efficiency
- Xero
- Account reconciliation
- Outstanding customer service
Additional Information
Any gaps in my career was due to having young children.
References
References available upon request.
Timeline
Accounts Administrator
Thames Valley Arborists
02.2024 - Current
Financial Assessment Assistant
Wokingham Borough Council
10.2022 - 02.2024
Volunteer
First Days
09.2021 - 12.2021
Office and Accounts Administrator
Oakland Tree Services
10.2016 - 10.2022
Treasurer and Secretary for PTA
Walter Infant PTA
09.2016 - 07.2020
Receptionist
Instrumentally
09.2015 - 10.2016
Hairstylist
Adam & Eve Hairdressers
05.2009 - 06.2010
NVQ2 Hairdressing - Hairdressing
Lincoln College
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