Rachel Clark
Haywards Heath,West Sussex
Summary
Dynamic professional with expertise in facilitation and collaboration, servant leadership, and conflict resolution. Demonstrates a strategic visioning approach to continuous improvement and stakeholder management, leveraging the Scrum framework for effective team coaching and mentoring. Proficient in actionable Agile analytics, metrics and reporting, with a strong command of Azure DevOps and Microsoft Office. Committed to driving process improvement through online and in-person facilitation, aiming to enhance organisational efficiency.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
SENIOR AGILE DELIVERY LEAD
First Central
Haywards Heath
01.2023 - 05.2025
- Facilitated Scrum events, ensuring adherence to Scrum Framework principles.
- Managed dependencies and impediments, promoting timely communication and resolution.
- Collaborated with Agile Delivery Leads and RTEs to address global impediments.
- Documented team performance metrics using Actionable Agile for enhanced visualisation.
- Coached scrum teams and stakeholders on Scrum methodologies and theory.
- Conducted in-person Lego Workshops to illustrate Agile mindset and iterative processes.
- Actively participated in SAFe events, including PI Planning and management calls.
- Empowered teams to foster trust while prioritising quality product delivery.
SOFTWARE TEST ENGINEER
First Central
Haywards Heath
01.2020 - 01.2023
- Formulated comprehensive test plans and executed test cases derived from specifications.
- Conducted manual testing to validate software performance and usability.
- Reported identified defects using bug tracking tools, detailing reproduction steps and severity.
- Executed regression testing to ensure updates did not disrupt existing functionality.
CLAIMS RECOVERIES TEAM LEADER
First Central
Haywards Heath
01.2016 - 01.2020
- Oversaw real-time telephony systems and claims campaigns to meet SLAs and KPIs.
- Maintained strict compliance with company standards and applicable regulations.
- Directed cost management within the team, prioritising operational efficiency and claims indemnity.
- Engaged with other business areas to promote continuous improvement in customer experiences.
Education
Oathall Community College
01.2003 - 01.2008
Skills
- Facilitation and collaboration
- Servant leadership
- Conflict resolution
- Continuous improvement
- Stakeholder management
- Scrum framework
- Team coaching and mentoring
- Process improvement
- Actionable Agile analytics
- Metrics and reporting
- Online and in-person facilitation
- Strategic visioning
- Azure DevOps
- Microsoft Office proficiency
Certification
- Advanced CSM Certified Scrum Master
- ISQTB Software Testing
- 6 A-C GCSE's
Affiliations
- Dog Walking
- Charity volunteering
Timeline
SENIOR AGILE DELIVERY LEAD
First Central
01.2023 - 05.2025
SOFTWARE TEST ENGINEER
First Central
01.2020 - 01.2023
CLAIMS RECOVERIES TEAM LEADER
First Central
01.2016 - 01.2020
Oathall Community College
01.2003 - 01.2008
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