RACHEL CHRISTIE
Johnstone,United Kingdom
Summary
Accomplished professional with expertise in records management and records manager systems demonstrating strong capabilities in committee management and administration support. Proven track record in strategic planning, process improvement, and policy compliance, ensuring efficient operations and enhanced productivity. Adept at problem solving and time management, with a focus on event management and team collaboration to drive successful outcomes. Committed to leveraging skills for continuous improvement and organisational success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Complaints Administrator
University of the West of Scotland
Paisley
11.2025 - 11.2025
- Supports the administration of student complaints in line with the University statutory Complaints Handling Procedure.
- Assists in managing processes related to student conduct, discipline, academic appeals and suspensions.
- Coordinates case handling to ensure efficient progression, timely response and accurate documentation.
- liaise professionally with students, academic staff and external stakeholders regarding sensitive and confidential matters.
- Supports the appeals complaints and conduct manager and officer with case tracking, reporting and procedural reviews.
- Handles sensitive and complex situations with discretion, empathy and fairness.
- Contributes to continuous improvement of complaints and conduct procedures to enhance transparency and efficiency.
Project Officer
Mental Health Tribunal
Perth
04.2024 - 09.2025
- Completed Record Manager Training and facilitated the migration of government documents from WDrive to Trim.
- Successfully submitted the record-keeping review report to the State Records Commission.
- Provided advice and guidance on best practice approaches for managing record-keeping practices.
- Negotiated contracts with external vendors or consultants where necessary for specific project requirements.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
Administration Officer
Mental Health Commission
Perth
04.2023 - 12.2023
- Managed correspondence, including drafting emails, memos, and reports for projects and initiatives for senior management.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Point of contact between the director of Governance and Corporate Services and the divisional teams to collect data to report to the director on current business activities to support project outcomes.
- Provided strategic support to senior management by identifying priority issues and executing agreed decisions within the corporate team.
- Monitored the governance and corporate services mailbox for business support needs and requests.
- Facilitated communication between divisions in Governance and Corporate Services to support project completion and goal achievement.
Utility Worker
Evolve Talent
Perth
07.2022 - 04.2023
Commissioning Administrator
Stantec
Perth
01.2022 - 04.2022
Customer Account & Staff Sales Executive
Lion Connect
Sydney
09.2020 - 05.2021
Customer Care Representative
Fantastic Furniture
Sydney
05.2020 - 09.2020
Workplace Support Coordinator
Bauer Media
Sydney
10.2019 - 05.2020
Executive Assistant
GRACosway
Sydney
08.2019 - 09.2019
Administration Assistant
Urbis
Melbourne
10.2018 - 02.2019
Education
Bachelors Honours - International Festival and Event Management with Entrepreneurship
Edinburgh Napier University
Edinburgh, Scotland 09.2014 - 06.2018
Skills
- Records management
- HPE Records Manager
- Committee Management
- Problem Solving
- Administration Support
- Time management
- Event Management
- Policy and Procedural compliance
- Strategic planning
- Process improvement
- Team Collaboration
Certification
- Full Australian C Class License
- Working with Children Check
- National Police Certificate (12 months)
ACTIVITIES
HBF 12k 2024 Perth Running Festival Half Marathon 2024 Perth Running Festival Half Marathon 2025
References
References available upon request.
Timeline
Complaints Administrator
University of the West of Scotland
11.2025 - 11.2025
Project Officer
Mental Health Tribunal
04.2024 - 09.2025
Administration Officer
Mental Health Commission
04.2023 - 12.2023
Utility Worker
Evolve Talent
07.2022 - 04.2023
Commissioning Administrator
Stantec
01.2022 - 04.2022
Customer Account & Staff Sales Executive
Lion Connect
09.2020 - 05.2021
Customer Care Representative
Fantastic Furniture
05.2020 - 09.2020
Workplace Support Coordinator
Bauer Media
10.2019 - 05.2020
Executive Assistant
GRACosway
08.2019 - 09.2019
Administration Assistant
Urbis
10.2018 - 02.2019
Bachelors Honours - International Festival and Event Management with Entrepreneurship
Edinburgh Napier University
09.2014 - 06.2018