Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic
Sin Yee (Rachel) Chan

Sin Yee (Rachel) Chan

Birmingham ,West Midlands

Summary

Rachel is currently studying Diploma Level 6 in Public Settings in Interpreting and attended for participating in the Medical Justice Interpreter Induction Day on 23 November 2024.Topics included: Introduction to Immigration Detention , Data Protection Legal Aspects of Immigration Detention,Introduction to Interpreting at Medical Justice & Best practice for Interpreters and Self Care for Interpreters.

Rachel has started training with Prison Link in Birmingham with an ambition of hoping to get into the civil service.Topics included to get to know of the structure of the Criminal Justice system the aim is to get a better understanding of the criminogenic and journey for offenders while working with them.This training will last for 10 weeks and by the end of the course all students will have taken part in a role play and will have visited and toured a prison, A top security Police station and Birmingham Magistrates Court and completed a next step form for career progression, The aim of the course is to prepare student to work with offenders safety and handling situation professionally and effectively with the help of guest speakers with ex offenders panel,Lawyer,Gun and gang expert, probation officer and variety of agency.

Past work experience included Assisting with customer inquiries, resolving issues, and maintaining effective

communication across various channels. Adapt at learning company procedures quickly and

contributing to a high level of customer satisfaction. Strong communication skills and a

proactive approach to supporting the customer service team in delivering outstanding

service.

Rachel has a diverse background with experience in teaching, customer service, and

catering. Varied industry experience highlights her adaptability and ability to thrive in

different environments, making it a well-rounded professional with a broad skill set.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administration

Unify
Birmingham, west midlands
02.2023 - 12.2024
  • Oversaw administration involved in troop deployment to maintain accurate reporting.
  • Effectively managed time to ensure store administration tasks and sales reporting duties were fulfilled.
  • Owned timely completion of daily administration activities.
  • Worked with construction administration consultants to plan field observations on schedule.

Sales marketing executive

Prudential
Kuala Lumpur, Malaysia
06.2014 - 07.2016
  • Collaborated with marketing and other professionals to coordinate marketing efforts.
  • Developed customer loyalty schemes to increase customer loyalty and repeat business.
  • Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
  • Met and regularly exceeded sales quotas and targets.


In addition to that this roles required to look for potential customer and explain the product (insurance) service to them and convince them with reassurance and confident about different insurance products.

Private home tutor

Educare Malaysia
Kuala Lumpur, Malaysia
01.2012 - 06.2015
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Planned lessons to target subject weaknesses and build skills within strengths.
  • Helped students to build study guides and habits to increase confidence, comprehension and data recall.
  • Supported students to identify problems impeding education.

Educare is a website and platform assisting Parents to look for suitable tutors for children aged 3-18 and searching for the best nursery and kindergarden teachers.Focusing subjects including Maths,English,Chinese,Science,Biology,Chemistry,Physics and A levels.

Sales consultant manager

Clarins KLCC
Kuala Lumpur, Malaysia
03.2013 - 02.2014
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Hiring and interviewing perfect and suitable candidates for skin care and makeup field.

Beauty sales consultant

Kose KLCC
Kuala Lumpur, Malaysia
02.2012 - 02.2013
  • Drove product sales by creating visually appealing product displays, following cosmetic merchandising guidelines to ensure alignment with brand goals.
  • Monitored current market trends to consistently offer cutting-edge advice and guidance, enhancing company reputation.
  • Finalised payments efficiently to minimise customer service delays.
  • Carried out active selling from initial customer greeting.
  • Applying and providing advice for trending make up and skin care techniques to suit the clients skin condition and facial features and promoting the products.


Education

Diploma of Higher Education - Diploma Level 6 in Community Interpreting

International School of Linguist
United Kingdom
04/2024 -

Diploma of Higher Education - Business and Economics

Taylors University College
Malaysia
02/2013 - 06/2014

Skills

  • Attention to Detail
  • Accurate, impartial interpretation
  • Impartiality
  • Telephone interpreting
  • Court hearings
  • Public service interpreting
  • Motivated
  • Simultaneous interpretation
  • Remote interpreting
  • Excellent customer care
  • Linguistic validation
  • Cultural sensitivity
  • Outstanding communicator
  • Active listening
  • Client management
  • Consecutive interpretation

Affiliations

  • Hot Yoga
  • Hatha Yoga and Pilates
  • Reading and Researching Online
  • Gym

Certification

Yoga teacher training 200 hours (Yoga Alliance)

Display Screen Equipment Awareness

Microsoft Excel and Google sheets Training(Beginners)

Driving License (Automatic)

Certificate of attendance for participating in the Medical Justice Interpreter Induction day 23 November 2024.(Topics included Introduction to Immigration Detention ,Data Protection Aspects of Immigration Detention ,Introduction to Interpreting at Medical Justice, Best Practice for Interpreters,Self Care for Interpreters.


Languages

English
Native
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Malay
Elementary
French
Intermediate

References

References available upon request.

Timeline

Administration

Unify
02.2023 - 12.2024

Sales marketing executive

Prudential
06.2014 - 07.2016

Sales consultant manager

Clarins KLCC
03.2013 - 02.2014

Beauty sales consultant

Kose KLCC
02.2012 - 02.2013

Private home tutor

Educare Malaysia
01.2012 - 06.2015

Diploma of Higher Education - Diploma Level 6 in Community Interpreting

International School of Linguist
04/2024 -

Diploma of Higher Education - Business and Economics

Taylors University College
02/2013 - 06/2014
Sin Yee (Rachel) Chan