Rachel Burton
Thatcham,West Berkshire
Summary
Organised and methodical professional with a proven track record of delivering results. Strong adaptability to changing environments ensures consistent achievement of KPI targets. In-depth knowledge of Asset Disposal programme and Legal complications that come with all tenures of the unit disposals. The ability to perform under pressure while taking full responsibility for outcomes. Skilled in engaging with individuals at all levels and effectively solving problems in unfamiliar situations.
Overview
35
35
years of professional experience
2017
2017
years of post-secondary education
Work history
Asset Sales Manager
Sovereign Housing Association
Basingstoke, Hampshire
11.2020 - Current
- Managed team of Sales Consultants to achieve high completion rates across multiple tenures.
- Work closely with the SAM team to ensure units are reviewed quickly, thoroughly and brought to market as soon as possible.
- Monitor essential platforms including Sequel, CRM, Sharepoint & Monday.com to ensure compliance and accurate data for senior management and director reporting at all times.
- Maintain key relationships with multiple internal stakeholders as well as solicitors, estate agents, auction houses, and customers to ensure successful and cohesive working relationships.
- Assist team in responding to legal enquiries, restrictive covenant permissions, adverse surveys and price renegotiations effectively.
- Make key decisions on complex legal enquiries; Including S106, S157, DPA's and complicated restrictive covenants by reviewing old transfers (including stock transfers) and title plans, SEMS, Land registry and conveyance plans.
- Train and support staff on sales processes including; Updating systems, initial legal review, accurate valuations, use of Hometrack & Rightmove Plus, market conditions, economic impacts, property conditions and marketing considerations, agent selection, agent management, buyer review/selection, sales progression, legal process and forecasting.
- Evaluate property condition, saleability and market performance to identify auction-appropriate units aligned with corporate strategy.
- Monitor sales progression and conducted regular stock reviews to ensure accurate completion forecasting working closely with finance and senior management.
- Assisting with the preparation of LPE1 packs, legal documents and supply of compliance certificates for auction sale.
Senior Home Ownership Property Manager
Sovereign Housing Association
Basingstoke, Hampshire
03.2020 - 10.2020
- Assisted senior management with transition during Covid.
- Managed team of property managers overseeing leaseholders and shared owners.
- Resolved Stage 2 customer complaints through effective communication.
- Reviewed service charge and rent arrears, ensuring compliance with protocols.
- Addressed escalated issues concerning Section 20 works and building maintenance.
- Coordinated overdue FRA actions with internal stakeholders and leaseholders.
- Supported team in handling complex lease enquiries.
Senior Market Rent Property Manager
Sovereign Housing Association
Basingstoke, Hampshire
08.2019 - 03.2020
- Maintained up-to-date knowledge of market trends to inform strategic decision-making.
- Managed a team across South and West regions to uphold an extensive IMR and MR portfolio, consistently meeting KPIs for various metrics.
- Liaised with property teams to expedite resolution of customer complaints.
- Conducted inspections of rental properties before and after tenancy handovers to ensure compliance.
- Assisted team in serving Section 21 and Section 8 notices, reviewing documentation, and attending court as necessary.
Assistant Branch Manager
The Property Explorer
Hampshire
06.2018 - 08.2019
- Managed customer care to ensure clarity on contacts, procedures, and progress updates.
- Oversaw diary management for all staff, coordinating in-office and remote schedules.
- Facilitated communication between solicitors and clients to ensure smooth sales progression.
- Maintained database compliance, preventing any breaches of GDPR regulations.
- Established and managed filing systems for both paper and electronic documents, ensuring accurate records.
- Invoiced clients and solicitors while tracking collections and disbursements for balanced accounts.
- Supervised daily office operations by assessing staff performance and productivity.
- Implemented a structured complaints procedure to enhance customer satisfaction.
Lettings Director
Explorer Lettings Ltd
Basingstoke
06.2007 - 05.2018
- Established Lettings Department, integrating procedures and ensuring compliance with regulations.
- Managed daily operations through implementation of new CRM and Docusign systems.
- Executed compliance and complaint procedures to uphold regulatory standards.
- Oversaw maintenance reporting and trade management to improve service delivery.
- Conducted tenant referencing and enforced Money Laundering checks for due diligence.
- Created tenancy agreements while coordinating property visits effectively.
- Administered rent collection and landlord payments, including invoicing and statements.
- Facilitated deposit scheme disbursements, returns, and balancing processes efficiently.
Protection Specialist
The Mortgage Monkey Ltd
Lychpit
08.2006 - 06.2007
- Delivered customised life protection and insurance solutions to mortgage clients.
- Researched pricing and coverage for tailored client comparisons.
- Presented personalised recommendations aligned with individual client needs.
- Ensured accurate application submissions and coordinated with underwriters for compliance.
- Submitted money laundering documentation to adhere to regulatory standards.
- Conducted training sessions for junior advisers, improving overall team performance.
- Implemented revised compliance procedures to enhance regulatory adherence.
Protection Specialist
Yellow Finance Ltd
Basingstoke
01.2005 - 07.2006
- This position involved exactly the same role as the Mortgage Monkey except I help set this up from scratch and the client came from internet leads such as google.
Protection Specialist
The Mortgage Helper
Reading
01.2004 - 02.2005
- This role again was exactly the same as The Mortgage Monkey and Yellow Finance except I also ran the branch and managed 4 other members of staff.
Sales Consultant
Scottish Provident
Reading
07.1996 - 01.2004
- I had many varied roles within he firm starting off as a pa to a company rep liaising with Independent Financial advisers providing advice, product information and technical support to my designated consultant and his panel of advisers.
- I then went on to become a consultant myself within branch managing a large portfolio of accounts.
Team Leader
Royal Life
Reading
07.1990 - 05.1996
- My first from leaving school.
- Manually calculating compulsory annuity and life assurance quotes
- Basic level life assurance underwriting
- Production and issue of underwriting or policy accept letters
- Liaise with underwriting departments and other branches
- Support to team of sales representatives
Education
ARLA Technical award - 1,2,3 & 4
ARLA
GCSEs/A levels -
The Hurst Community College
Hampshire 09.1985 - 06.1990
Skills
- I would consider my best attributes are; Organisational skills, to work methodical and my tenacity to deliver
- Being able to adapt to different environments and change of direction to deliver on KPI's
- Excellent understanding of the Asset Disposal programme
- Ability to work under pressure and always take responsibility
- Ability to relate to all kinds of people at different levels
- Confidence to find a solution even when I don't know the immediate answer
References
References available upon request.
Timeline
Asset Sales Manager
Sovereign Housing Association
11.2020 - Current
Senior Home Ownership Property Manager
Sovereign Housing Association
03.2020 - 10.2020
Senior Market Rent Property Manager
Sovereign Housing Association
08.2019 - 03.2020
Assistant Branch Manager
The Property Explorer
06.2018 - 08.2019
Lettings Director
Explorer Lettings Ltd
06.2007 - 05.2018
Protection Specialist
The Mortgage Monkey Ltd
08.2006 - 06.2007
Protection Specialist
Yellow Finance Ltd
01.2005 - 07.2006
Protection Specialist
The Mortgage Helper
01.2004 - 02.2005
Sales Consultant
Scottish Provident
07.1996 - 01.2004
Team Leader
Royal Life
07.1990 - 05.1996
GCSEs/A levels -
The Hurst Community College
09.1985 - 06.1990
ARLA Technical award - 1,2,3 & 4
ARLA
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