Rachel Burns
Duntocher, Clydebank ,West D
Summary
A highly motivated hardworking well presented bubbly and pleasant individual with a professional manner at all times.
I am well-organised, reliable and well presented with excellent inter-personnel skills.
I enjoy new challenges and have a keen eye for detail. I learn new tasks quickly and I can adapt to different work practices seamlessly when required.
After graduating in Nursing and fulfilling all my aesthetics practitioner qualifications, I now long to grow and establish myself fully within the aesthetics industry.
After graduating in nursing and completing all of my aesthetics practitioner certifications, I am now eager to advance and fully establish myself in the aesthetics sector.
I have worked tirelessly to obtain the necessary qualifications, constantly learning and establishing extensive knowledge in the aesthetics field. In addition to being a mother, I have dedicated and stuck to my passion in aesthetics, and I believe I am truly at my best when working in this field because I believe my dedication and determination to constantly better myself makes me a great asset and ambassador to any company I work for.
I am certain that patient safety is and must always be number one in our sector, and I will not hesitate to say no to patients' requests when I feel necessary.
I have a diverse skill set that I can and will continue to develop and expand in order to meet the needs of my patients, as seen by my current aesthetics role and background.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Administrator
Baby Scan Studios
Clydebank, West Dunbartonshire
01.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Oversaw database to maintain updated records and accuracy.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Streamlined office operations by implementing efficient administrative procedures.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet the small business needs.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Negotiated with vendors and service providers to control expenditures.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Designed digital and print materials to engage audiences.
- Processed invoices and payment runs with complete accuracy.
Aesthetics Practitioner
Wee Doll Aesthetics Limited
Paisley, Renfrewshire
11.2021 - Current
- Carried out thorough client consultations to meet exact aesthetic requirements and all consultation consent documentation carried out pre and post procedure, making sure no possible contraindications regarding patients current medication status with any procedures required.
- Working alongside a Medical Nursing Prescriber with any procedures carried out that require prescription medication and advanced safety knowledge and guidance requirement if needed.
- Advise clients on suitable botulinum toxin treatments and dermal filler products offered using facial balancing and measurement skills, to gain facial symmetry and correct area proportion, striving for natural looking results always with interpersonal procedures catering to each individuals specific needs.
- Delivered dermaplaning, microneedling & chemical peels, to improve overall complexion and skin health.
- Upheld highest standards of professionalism whilst interacting with clients.
- Ensured always safety during procedures with strict adherence to hygiene protocols.
- Demonstrated understanding communication skills in explaining complex procedures to clients.
- Maintained proper licensing and certifications as required by regulatory agencies.
- Monitored treatment suite inventory and reported ordering needs.
- Achieved client satisfaction by providing customised facial aesthetic treatments.
- Adhered to professional image standards surrounding workstation and clinic cleanliness.
- Managed bookings and appointments effectively to maximise clinic efficiency.
- Kept client records regularly updated with detailed information on previous treatments.
- Handled complex scheduling and pre-booking for all client services.
- Developed personalised treatment plans for optimal skin health and client goals.
- Safeguarded clients and company with stringent adherence to infection-control and sanitation requirements.
- Implemented new techniques learnt from training seminars, enhanced effectiveness of treatments offered.
- Helped clients achieve personal goals by developing achievable realistic natural looking results.
- Gained trust from long-term clients through consistent delivery of high-quality services.
- Promoted clinic services and brand ethos on social media to increase engagement.
- Conducted skin analyses, provided expert skincare advice.
- Delivered five-star personalised client service, leading with professionalism and industry knowledge.
- Performed facial, body and add-on treatments in alignment with clinics offerings.
- Stayed abreast of industry trends and innovative treatments to offer new services.
- Prepared treatment room with required equipment and products to maintain seamless workflow.
- Collaborated with medical multidisciplinary team on complex cases to provide comprehensive care.
- Conducted research and gathered information from multiple sources to present clear results.
- Applied positive customer service approach to increase satisfaction levels.
- Adhere to sharps and clinic waste disposal protocol and all guidelines with weekly pick up scheduled and documented.
Office manager
My Little Fishes Nursery Limited
Glasgow , West Dunbartonshire
03.2016 - Current
- Resolved employee conflicts with tactful mediation strategies.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Liaised with security personnel to monitor on-site access and approve authorised visitors to enter premises.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Liaised with IT department to rectify technical issues promptly.
- Processed invoices and financial data with strong eye for detail.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Maintained company records in compliance with legal requirements.
- Coordinated team meetings for effective communication and project alignment.
- Organised staff holiday schedules without disrupting workflow continuity.
- Assessed employee performance on regular basis and implemented corrective actions.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Worked flexible hours, covering nights, weekends and bank holidays.
Hospital administrator
Lady Cliento Children's Hospital
Brisbane , Australia
11.2012 - 01.2016
- Updated patient records and inputted data into IT system to keep all information up to date.
- Improved resource availability through streamlined diagnostic services.
- Planned annual budgets to meet operational needs within financial targets.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Applied changing health care legislation for full practice compliance.
- Instituted effective communication channels for improved coordination amongst departments.
- Handled phone calls and emails from patients and members of public with professionalism.
- Evaluated resource and service use to maximise department productivity.
- Answered patient queries about hospital policy and processes directly via telephone and in person.
- Booked patient appointments, following up to confirm or change date and time.
- Supported and calmed anxious patients concerned about hospital visits.
- Scanned clinical letters and hospital letters securely into patient records.
- Kept to strict patient confidentiality policies regarding patient records and information.
- Presented financial forecasts to assess progress against targets.
- Actioned public health campaigns to educate patients on current issues.
- Supported receptionists at peak times in call centre to swiftly assist callers.
- Garnered funding for service improvement strategies from government bodies.
- Filed health records and sorted documents for easy retrieval.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Developed appropriate resources to meet needs of diverse audiences.
- Improved patient satisfaction rates by implementing customer service protocols in reception areas.
- Designed policies that upheld best practices in healthcare administration.
Education
SCQF Level 5 - Wellbeing Award
Scottish Qualification Authority
Glasgow, Glasgow City 06.2018 - 06.2019
Bachelor of Science - Nursing
University of West of Scotland
Paisley 08.2021 - 08.2024
Skills
- Healthcare ethics understanding
- Vascular access procedures
- Relationship-building
- Patient comfort
- Medical consultation
- Basic Life Support Certification
- IV management
- Patient-centred approach
- Caring bedside manner
- Patient advocacy
References
References available upon request.
Timeline
Administrator
Baby Scan Studios
01.2024 - Current
Aesthetics Practitioner
Wee Doll Aesthetics Limited
11.2021 - Current
Bachelor of Science - Nursing
University of West of Scotland
08.2021 - 08.2024
SCQF Level 5 - Wellbeing Award
Scottish Qualification Authority
06.2018 - 06.2019
Office manager
My Little Fishes Nursery Limited
03.2016 - Current
Hospital administrator
Lady Cliento Children's Hospital
11.2012 - 01.2016
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