Rachel Bradshaw
Bridgend
Summary
Outgoing and highly motivated professional. Demonstrates strong work ethic and commitment to excellence, thriving in both independent and team environments. Possesses flexibility with reliable transportation and a passion for creativity, including skills in knitting and candle making. Values strong relationships and ethical principles, contributing positively to team dynamics and client interactions.
Overview
29
29
years of professional experience
Work History
Retail Sales Associate
Cross Farm Nursery
01.2025 - Current
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
Care Assistant
Hc one
01.2024 - 01.2025
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Provided personalised care and support to residents, enhancing their quality of life.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
Retail Assistant
Woodcraft 82
01.2021 - 01.2024
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
Barber
Nathaniel’s Bridgend
01.2016 - 01.2021
- Managed calendar and scheduled new and return appointments to maintain organised logbook.
- Washed client hair using specialist shampoos and head massage techniques.
- Shaved customers' faces using standard and straight razors or clippers.
- Advised on suitable haircuts and styles based on client facial features and shape.
- Facilitated a friendly and inclusive salon culture, encouraging repeat business and positive word-of-mouth referrals.
- Developed strong rapport with clients through excellent communication skills, resulting in a loyal customer base.
- Groomed beards, trimmed hair and styled male haircuts as specified in consultations.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
Owner and Barber
Barbers 72 Cowbridge
01.2011 - 01.2016
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Delegated tasks and monitored performance and workflow to meet daily demands.
- Conducted regular competitor and market analysis to stay updated on activities, opportunities and threats.
- Supported employee morale and retention through regular staff events and team-building activities.
- Groomed beards, trimmed hair and styled male haircuts as specified in consultations.
- Delivered high-quality barbering services, including hair cutting, shaving, and beard trimming, tailored to client specifications.
Head receptionist
St Mary’s hotel and golf club
01.2006 - 01.2011
- Provided guests with warm and friendly greeting using exceptional rapport building skills.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Shop Assistant
Sylvia Williams
01.2004 - 01.2006
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Organised and displayed items in visually appealing manner.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
Waitress Assistant
Farthings
01.2001 - 01.2004
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Maintained safe hygiene and food handling standards for full compliance.
Waitress Assistant
The Bear Hotel
Cowbridge
01.1998 - 01.2001
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Managed multiple tasks during busy periods, demonstrating strong organisational skills and attention to detail.
- Maintained cleanliness and hygiene standards in all service and dining areas, adhering to health regulations.
- Documented customer orders, calculated bills and processed payments.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Education
NVQ Level 1 - Hair Dressing
Barry College
01-2000
GCSE - English, Food Technology
Cowbridge Comprehensive School
12-1998
Skills
- Visual merchandising
- Stock management
- Sales transactions
- Cash handling
- Customer enquiry handling
- Face-to-face selling
- Customer service
- Customer relationship management
- Client relationship building
- Sales techniques
- Multitasking efficiency
- Active listening
- Adaptability
- Process improvement
Custom
Reference on request
Timeline
Retail Sales Associate
Cross Farm Nursery
01.2025 - Current
Care Assistant
Hc one
01.2024 - 01.2025
Retail Assistant
Woodcraft 82
01.2021 - 01.2024
Barber
Nathaniel’s Bridgend
01.2016 - 01.2021
Owner and Barber
Barbers 72 Cowbridge
01.2011 - 01.2016
Head receptionist
St Mary’s hotel and golf club
01.2006 - 01.2011
Shop Assistant
Sylvia Williams
01.2004 - 01.2006
Waitress Assistant
Farthings
01.2001 - 01.2004
Waitress Assistant
The Bear Hotel
01.1998 - 01.2001
NVQ Level 1 - Hair Dressing
Barry College
GCSE - English, Food Technology
Cowbridge Comprehensive School