Rachel Binney
York,England
Summary
Strategic leader with over 30 yrs experience in senior IT commercial and procurement roles.
Proven ability to drive positive outcomes within complex high-value contracts, and associated cost base. Expertise in driving commercial strategy, financial analysis, and cost optimisation strategy.
Leading a team to deliver challenging commercial goals, holding suppliers and internal teams accountable, with a strong focus on excellent customer service.
Extensive experience in IT and Telecoms, working at HSBC and Vodafone to deliver critical long-term projects.
Overview
2026
2026
years of professional experience
Work history
Snr Cost & Contract Manager - Commercial In Life
Vodafone UK
Home Based (East Yorkshire)
11.2018 - 11.2025
- Owned commercial relationships with multiple critical infrastructure and financial services clients, valued at £33 million annually.
- Generated 5% year-on-year revenue growth through strategic commercial oversight in 24/25. Focused mgmt of all contract change.
- Mentored junior staff in contract management and cost control best practices. Delivered negotiation skills training to wider sales team.
- Resolved contractual disputes while enhancing relationships and generating additional revenue.
- Developed diverse cost management strategies to optimise margin improvement.
- Collaborated with Senior Executive Leaders, delivering regular briefings and strategic recommendations.
- Engaged frequently with CIO-level executives during Commercial Reviews as a trusted advisor and partner, ensuring regulatory compliance is always achieved.
- Managed account-level P&L and balance sheet, ensuring accurate forecasts based on detailed account knowledge.
IT Cost & Contract Manager
HSBC Operations Services & Technology
Sheffield
02.2018 - 10.2018
- Established new team for IT Infrastructure Delivery, focusing on contract and cost management.
- Identified innovative cost and value opportunities, ensuring contract obligations met.
- Managed IT contract base of $70M annually and complex supplier relationships worth $80M annually.
- Cultivated strong stakeholder relationships through regular updates and executive summaries.
- Leveraged cross-functional teams in Legal, Procurement, and Architecture to achieve targets collectively.
- Presented executive updates aligning global strategy with key suppliers regularly.
- Conducted deep dive analysis in Q2 2018, identifying $3M savings in global supply relationships.
- Captured P&L and contract obligations via new database for clear commitment visibility.
Global Supplier Relationship Manager
HSBC Operations Services & Technology
Sheffield
06.2015 - 01.2018
- Commercial strategy recommended to ensure best value across key vendor relationships (totalling in excess of $110M per annum).
- Global Risk oversight - Holistic reporting and tracking.
- Identifying opportunities . Global enterprise deals (2016) delivering P&L reduction of $56m across multiple commodities during a 4yr term, (2017) another deal delivered a $2M reduction to the P&L across 3yrs.
- Escalation point for all commercial, relationship, and risk issues. Chairing quarterly Exec Performance Committees, tracking performance in line with regulatory obligations.
- Audit tests completed successfully without risk findings. Regulatory responses lead for IT.
Senior Manager MI & Commercial Support (01/2013 - 06/2015)
HSBC Operations Services & Technology
Sheffield
0 2013 - 5 2015
- Led all MI & Commercial Support in Enterprise Services IT globally.
- Implemented Expense Management Tool , enhancing global financial management.
- Spearheaded annual planning responsible for a subset of the total $850M budget across all global IT domains.
- Delivered IT Unit Rate Convergence project for Ent' Services, ensuring fair cost distribution globally.
- Conducted deep dive analyses for consistent methodology application worldwide.
- Challenged finance process to surpass Sustainable Save Target.
Chief Technical Specialist (12/2010 - 12/2013)
HSBC Enterprise Services
Barnsley
12.2010 - 11 2013
- Team Leader of 5 Technical Specialists.
- Ownership of budget, commercial and third party risk matters across the Unix / Linux domain.
- Operational Performance - Hardware & Software Maintenance - ensuring performance in line with third party contract obligations. Identifying competitive opportunities to reduce cost base.
- Process redesign 3FTE reduction, and £1m save in 2011.
Chief Technical Specialist (09/2009 - 12/2010)
HSBC Enterprise Services
Barnsley
8 2009 - 11 2010
- Established UK Capacity Management Team to enhance operational efficiency.
- Developed and implemented processes for estate consolidation of SUN and AIX systems. Introduced early alerting processes for IT systems capacity issues.
- Achieved savings of £2.7 million through hardware reuse policy implementation.
Commodity Sourcing Manager
HSBC Bank plc - Procurement
Sheffield
09.1996 - 09.2009
- Promoted to Commodity Sourcing Manager, formulating strategies for cost-saving opportunities across IT relationships (Enterprise Technology, Cards, Risk & Fraud).
- Led complex global negotiations with key technology suppliers covering all commercial and contractual elements. (ie. Oracle, VM Ware, IBM, Oberthur, Trend Micro, Detica etc)
- Achieved savings exceeding 36% in P&L reduction over two years (2008/2009).
Education
Chartered Institute of Purchase & Supply & ITIL
SheffieldGCSE -
Aston Academy
Sheffield, South Yorkshire, United Kingdom1994
Skills
- Trusted Leader, operating across various levels of the business
- Innovative strategic thinker Delivering growth within complex, challenging contracts
- Advanced cost mgmt skills Ownership of complex P&Ls and compliance with governance
- Customer orientated, able to develop challenging relationships
- Process Improvement skills, identifying and driving change
- Negotiation skills & Legal skills - guidance on contract interpretation and also drafting
- HSBC 13 yrs IT Global Procurement, 9 yrs IT experience (Relationship mgmt, Cost Mgmt), Vodafone 7 years key account leadership experience (financial services and Energy sector)
- Microsoft office suite proficiency (Excel / Word etc), Ariba Procurement experience
- Team player & peer mentor
Timeline
Snr Cost & Contract Manager - Commercial In Life
Vodafone UK
11.2018 - 11.2025
IT Cost & Contract Manager
HSBC Operations Services & Technology
02.2018 - 10.2018
Global Supplier Relationship Manager
HSBC Operations Services & Technology
06.2015 - 01.2018
Chief Technical Specialist (12/2010 - 12/2013)
HSBC Enterprise Services
12.2010 - 11 2013
Commodity Sourcing Manager
HSBC Bank plc - Procurement
09.1996 - 09.2009
GCSE -
Aston Academy
Senior Manager MI & Commercial Support (01/2013 - 06/2015)
HSBC Operations Services & Technology
0 2013 - 5 2015
Chief Technical Specialist (09/2009 - 12/2010)
HSBC Enterprise Services
8 2009 - 11 2010
Chartered Institute of Purchase & Supply & ITIL