Rachel Bedford

Provided one-to-one support to students aged 16 to 25 with complex needs.

Utilised de-escalation techniques and positive behaviour strategies for managing challenging situations.

Facilitated development of social skills, emotional regulation, and resilience among students.

Collaborated with teachers, SENCOs, and external professionals to ensure consistent support.

Promoted a safe and nurturing learning environment for all students.

• Fostered rapport with students to encourage open communication regarding their needs.
• Signposted students to additional agencies and online forums for out-of-hours support.

• Assisted manager in daily operations to ensure smooth running of the shop floor.
• Handled stock control duties diligently preventing overstocking or shortages - this included sorting through the numerous donations that came in daily of clothing, bric a brac, and soft furnishings.
• Provided excellent customer service leading to repeat business and customer loyalty - a lot of our customers were lonely and needed to talk.
• Provided support to manager during absence - I also covered lots of other Devon Air Ambulance shops in East Devon while managers were absent.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Created a positive work environment, resulting in higher employee morale.
• Handled customer complaints effectively, restoring trust in the charity.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.

• This job was the same role as the one detailed above that I did at Devon Air Ambulance. I was Sales Advisor at Seaton for 2 days each week, and the remaining 3 days per week, I travelled around as a Roaming Manager, covering other Hospiscare charity shops in Devon.
• My only reason for leaving was that I wanted to work in my own community and get to know the local people.

• Supervised indoor and outdoor playtimes whilst maintaining safety standards consistently.
• Helped children with their daily routines such as washing hands, eating meals and nap time.
• Organised story-telling sessions that enhanced listening skills amongst young learners. I also led songs with actions, encouraging the children to participate.
• Provided emotional support to distressed children, soothing them effectively.
• Maintained accurate records of children's progress, addressing individual needs efficiently (we each had Key children that we were responsible for).
• Responded quickly to accidents or illnesses, ensuring immediate medical intervention when required.
• Engaged parents with regular updates on their child's progress and behaviour.
• Set up play areas, materials and equipment to enhance activities and encourage physical health.
• Engaged small groups of children in singing, crafts and other expressive arts activities.
• Looked after upset or unwell children, providing emotional support.
• Settled in new children, providing on-going support to help with integration in liaison with manager.

• Organised daily activities schedule to provide structured routine for children.
• Managed challenging behaviour effectively, fostering a supportive atmosphere within the setting.
• Engaged groups of children and their parents in singing, crafts and other expressive arts activities.
• Fostered positive relationships with parents, welcoming them to the session, learning their names, including them in the activities and signposting them to other professionals if they needed support.
• Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.

• Welcomed visitors and accepted deliveries to maintain reception efficiency.
• Answered and transferred incoming calls, addressing public complaints effectively.
• Organised training courses and procured protective clothing for staff.
• Maintained accurate training records for all personnel.
• Ordered stationery and cleaning supplies, ensuring adequate stock levels.
• Arranged accommodation and travel for staff attending off-site activities.
• Checked invoices and delivery notes for accuracy, facilitating timely payments.

• Supervised care for 50 children and adults weekly, ensuring safety and well-being.
• Executed meal preparation and kitchen tasks, fostering engagement during mealtimes.
• Conducted thorough weekly deep cleaning, maintaining a pristine living environment.
• Prepared 50 beds for incoming children, ensuring comfort and readiness.
• Disinfected toilets and surfaces, minimising infection risks throughout the Centre.

• Organised Alpha courses and weekend retreats for church community.
• Maintained accurate records of baptisms, deaths, and marriages.
• Handled incoming calls professionally to deliver exceptional customer service.
• Typed correspondence, designed posters, and managed filing systems.
• Implemented strict file management systems to ensure confidentiality of sensitive information.

Raised four children, preparing them for preschool and school.
Fostered creativity through models, drawing, and painting activities.
Engaged in outdoor activities such as building dens and riding bikes.
Promoted physical activity and teamwork through rounders games.
Instilled good manners and respect for elders to enhance social skills.
Developed confidence-building skills through supportive parenting practices.

Typed all outgoing correspondence from Manager.
Responded to incoming calls at the Bank, delivering efficient service.
Managed Enquiries Desk, resolving customer inquiries with professionalism.
Maintained inventory by ordering stationery and cleaning supplies regularly.
Kept leaflets and displays updated to enhance customer engagement.