Rachel Batchelor
Ipswich,Suffolk
Summary
Accomplished consultant with extensive experience in customer service, leadership, and quality assurance. Proven track record in supporting clients to achieve their goals at Slimming World, while effectively managing time and resources. Demonstrated expertise as a Quality Support Unit Team Leader at Devitt Insurance Services Limited, overseeing compliance audits and enhancing team performance. Skilled in adaptable communication and teamwork, with a history of improving operational efficiency across various roles.
Overview
31
31
years of professional experience
6
6
years of post-secondary education
Work history
Consultant
Slimming World
Ipswich, Suffolk
10.2011 - Current
- Cultivated strong client relationships to ascertain unique needs and deliver tailored solutions.
- Managed time efficiently for group sessions and administrative duties.
- Provided weekly support to members through in-person interactions and telephone communication.
- Oversaw cash management and stock control procedures to ensure accuracy.
- Exhibited compassion and empathy in all member engagements.
- Ensured room setup adhered to company standards.
Checkout Assistant
Sainsburys
Ipswich, Suffolk
11.2014 - 08.2015
- Assisted customers with purchases and provided exceptional service throughout transactions.
- Operated point-of-sale systems efficiently to process payments and handle cash accurately.
- Maintained cleanliness and organisation of checkout area to enhance shopping experience.
- Resolved customer queries and concerns with professionalism to foster positive relationships.
- Handling customer returns and refunds.
- Helped restock shelves when not busy at the checkout counter, ensuring product availability at all times.
Quality Support Unit Team Leader / Analyst
Devitt Insurance
Ipswich, Suffolk
08.2003 - 08.2011
- Oversee and carry out quality audits of the operational areas, and ensure monitoring compliance with FSA Insurer, Regulatory and Partner requirements.
- Identifying areas of improvement to processes and practices, and suggesting solutions / plans for implementation.
- Assessing operational calls in line with guidelines, regulatory requirements, and accurately record results to enable effective feedback.
- Collaborated with cross-functional teams to identify and resolve quality issues affecting customer satisfaction.
- Maintained documentation of quality control measures and ensured timely reporting of findings to management.
Sales Advisor
Devitt Insurance
Ipswich, Suffolk
01.2002 - 06.2003
- Managed inbound sales calls, providing accurate quotations and issuing insurance cover.
- Ensured compliance with guidelines and legal requirements throughout all processes.
- Achieved sales targets consistently through effective customer engagement.
Baker / Bakery Supervisor
Sainsburys
Ipswich, Suffolk
01.2000 - 01.2002
- Ensuring productivity is in line with customer demands.
- Managing Rotas.
- Company First Aider.
- Baker
Baker / shop Assistant
Victoria's Bakery
Ipswich, Suffolk
02.1995 - 01.2002
- Produced bread and cakes from scratch, ensuring high quality and freshness.
- Assisted in sales of bread and cakes, contributing to overall revenue.
- Handled cash payments accurately to maintain financial integrity.
- Packed orders for customers and other stores, ensuring timely delivery.
Education
GCSE -
Chantry High School
Ipswich 09.1990 - 07.1996
NVQ Level 2 - Baking
City and Guilds
IpswichNVQ Level 1 - IT Principles - Word / Excel / Outlook
City and Guilds
IpswichInsurance
CII Insurance
Ipswich Skills
- Teamwork
- Customer Service and Support
- Interpersonal Skills
- Leadership
- Time management
- Adaptable Communication
Timeline
Checkout Assistant
Sainsburys
11.2014 - 08.2015
Consultant
Slimming World
10.2011 - Current
Quality Support Unit Team Leader / Analyst
Devitt Insurance
08.2003 - 08.2011
Sales Advisor
Devitt Insurance
01.2002 - 06.2003
Baker / Bakery Supervisor
Sainsburys
01.2000 - 01.2002
Baker / shop Assistant
Victoria's Bakery
02.1995 - 01.2002
GCSE -
Chantry High School
09.1990 - 07.1996
NVQ Level 2 - Baking
City and Guilds
NVQ Level 1 - IT Principles - Word / Excel / Outlook
City and Guilds
Insurance
CII Insurance
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