Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Banner

Salford Priors,Warwickshire

Summary

I am a hardworking individual, that is happy to work alone or as part of a team.

I always commit myself 100% to my job and I am more than willing to learn new skills that will enable me to be more effective for the position I am in.

I am a very organised individual that is capable of prioritizing my workload to provide the best outcome for my job.


Overview

20
20
years of professional experience

Work History

Cook / Kitchen Assistant

Willowbank Care Home
Pershore, Worcestershire
11.2021 - Current
  • Used kitchen equipment as instructed and to safety protocols.
  • Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
  • Rotated stock with first-in, first-out methods to ensure strong food safety, hygiene and quality.
  • Catered to allergies and modified diets with meticulous attention to detail and accuracy.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Actively inspected food preparation and storage areas, ensuring proper sanitation and cleanliness standards.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Prepared hot, healthy meals for elderly residents, including those with modified texture diets.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Operated mixers, cutters and special equipment following health and safety protocols.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.

Manager

Sitel
Stratford-upon-Avon, Warwickshire
06.2013 - 11.2021
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Analysed data and identified opportunities to minimise operating costs.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Supervised and trained customer service team members to provide exceptional client care and account management.
  • Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
  • Consistently exceeded productivity targets by monitoring and improving individual and team performance.
  • Coordinated remote working teams with exceptional leadership and communication.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Reduced staff turnover by building positive company culture.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.

Pub Manager

Impact
Tewkesbury, Gloucestershire
06.2010 - 06.2013
  • Liaised with local parish council, police and community members on events and community safety.
  • Monitored levels of intoxication and proactively cut patrons off.
  • Organised monthly live entertainment, delivering £[Number] average takings.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

Receptionist

Cotswold house hotel and spa
Chipping Campden, Gloucestershire
06.2009 - 06.2010
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Coordinated maintenance services to achieve fully-functional office space.
  • Delivered front of house duties with warm and professional manner.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.

Security Officer

Impact
Evesham, Worcestershire
06.2003 - 06.2009
  • Reported suspicious activities and persons to law enforcement for appropriate incident management.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw control room and gatehouse systems.
  • Updated team and coordinated responsibilities using two-way radio system.
  • Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.

Education

NVQ Level 2 - Women into Business

Evesham College
Evesham, Worcestershire
/2000 - /2003

Skills

  • Customer service
  • Adherence to high customer service standards
  • Data entry
  • Employee management
  • Microsoft Outlook, Word and Excel
  • Effective workflow management
  • Training and development
  • Cash handling
  • Excellent time management skills
  • Schedule management
  • Complaint resolution
  • Customer relations

Timeline

Cook / Kitchen Assistant

Willowbank Care Home
11.2021 - Current

Manager

Sitel
06.2013 - 11.2021

Pub Manager

Impact
06.2010 - 06.2013

Receptionist

Cotswold house hotel and spa
06.2009 - 06.2010

Security Officer

Impact
06.2003 - 06.2009

NVQ Level 2 - Women into Business

Evesham College
/2000 - /2003

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