Summary
Overview
Work history
Skills
Certification
Affiliations
Timeline
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Rachel Ballard-Moyse

Bognor Regis,West Berkshire

Summary

Dedicated professional with a strong aptitude for customer service and operational organisation. Demonstrates exceptional time management and multitasking abilities, ensuring efficient POS processing and revenue management. Skilled in problem solving, with a keen ability to learn new skills and processes swiftly. Committed to leveraging these competencies to drive success in future career endeavours.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Administrative Assistant / GSA

Matalan
Bognor Regis, West Sussex
08.2004 - Current
  • Handled confidential information with discretion and in line with GDPR protocol to ensure compliance and a trustful work environment.
  • Supported senior managers with comprehensive secretarial tasks, leading to improved productivity.
  • Ensured up-to-date records by regularly updating the database system.
  • Filed documents, improving data retrieval processes.
  • Streamlined operations by organising files and documents to implement improved workflow and organisation.
  • Delivered training sessions to junior staff members, enhancing team competency levels.
  • Ensured accurate record keeping with meticulous attention to detail.
  • Reviewed & reconciled daily store transactions to maintain financial integrity.
  • Conducted regular CCTV reviews when investigating stock/banking discrepancies
  • Strictly adhering to company banking & cash handling procedures, including upholding security measures
  • Conducted regular audits to ensure business compliance.
  • Promptly addressed discrepancies in accounts, maintaining high-levels of fiscal responsibility.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Provided excellent customer service to enhance customer satisfaction.
  • Addressed customer queries promptly, improving customer service delivery.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Oversaw P&L of customer returns & order discrepancies
  • Maintained cleanliness of the office environment, contributing to a healthy & efficient workspace for all employees.

Director / Owner

Triplet Mummy Cakes
Bognor Regis, West Sussex
03.2020 - Current
  • Developed innovative cake designs by staying abreast of the latest trends in baking and decoration.
  • Organising diary with exceptional time-management to adhere to strict deadlines
  • Maintained high standards of hygiene and cleanliness for safe food preparation (5 star EHO rating)
  • Worked patiently under pressure for successful completion of large orders during peak seasons.
  • Guided clients through flavour selection process, pairing complementary tastes together elegantly.
  • Ensured consistent product quality by adhering strictly to recipes and baking guidelines.
  • Gained loyal clientele through exceptional customer service and creative cake designs.
  • Devised pricing policies that attracted a wider customer base.
  • Managed financial accounts and completing HMRC returns.
  • Managed daily operations for smooth functioning of the business.
  • Managed social media accounts, generating positive public engagement.

General Sales Assistant

Index
Bognor Regis, West Sussex
09.2001 - 07.2004
  • Handled POS operations, ensuring accurate transactions.
  • Maintained a clean and organised sales floor to improve shopping experience.
  • Processed refunds and exchanges, maintaining high level of service quality.
  • Managed queue lines efficiently during peak hours, reducing waiting time for customers.
  • Delivered excellent customer service, ensuring repeat business.

Skills

  • Customer Service
  • Time management
  • Problem solving
  • Operational organisation
  • Multitasking
  • Aptitude for knowledge & learning new skills & processes
  • POS processing & general revenue management

Certification

5 Star EHO Food Rating

Level 2 Hygiene & Allergen Certified

Affiliations

  • Walking/Hiking
  • Family
  • Musical Theatre
  • Fitness Challenges
  • Being creative

Timeline

Director / Owner

Triplet Mummy Cakes
03.2020 - Current

Administrative Assistant / GSA

Matalan
08.2004 - Current

General Sales Assistant

Index
09.2001 - 07.2004

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Rachel Ballard-Moyse