Rachel Ashie
Welwyn Garden City,Hertfordshire
Summary
Friendly, professional and highly motivated customer service professional with excellent communication and listening skills. Confident speaking with people from all backgrounds and able to build rapport quickly, both face to face and over the telephone. Experienced in handling customer enquiries, accurately recording information and working towards individual and team targets. A reliable and organised individual who works well independently and is comfortable using computers and online systems.
Overview
1
1
year of professional experience
Work history
Warehouse worker
aurora lighting
Welwyn Garden City, Hertfordshire
06.2021 - 09.2021
- Assisted customers with enquiries and problem solving.
- Managed multiple tasks in a busy environment.
- Maintained accurate records.
- Worked both independently and as part of a team.
Nursery assistant
brights commet nursery {safri stars nursery}
Hatfield, Hertfordshire
08.2020 - 10.2020
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Promoted language development through storytelling sessions nurturing communication skills.
- Ensured quality childcare by following safety regulations strictly.
Education
GCSEs - secondary school
monks walk
Welwyn Garden City, Hertfordshire 09/2014 - 05/2019
health and social care
Oaklands College
St. Albans 09/2019 - 05/2021
Bachelor of Science - health and social care
University of Bedfordshire
Luton 09/2023 - 07/2026
Skills
Good verbal communication
Active listening
Building rapport naturally
Data entry and accurate record keeping
Computer literate (Microsoft Office, email and online systems)
Time management
Working independently
Professional and positive attitude
Problem solving
Teamwork
Adaptable and quick to learn new systems
References
Available upon request.
Accomplishments
- providing good customer service.
- Consistently maintained high accuracy levels.
- Built strong customer relationships through effective communication.
Personal Strengths
- Friendly and approachable
- Professional telephone manner
- Confident communicator
- Reliable and punctual
- Positive attitude
- Patient listener
- Calm under pressure
- Motivated to achieve targets
- Strong attention to detail
Timeline
Warehouse worker
aurora lighting
06.2021 - 09.2021
Nursery assistant
brights commet nursery {safri stars nursery}
08.2020 - 10.2020
Bachelor of Science - health and social care
University of Bedfordshire
09/2023 - 07/2026
health and social care
Oaklands College
09/2019 - 05/2021
GCSEs - secondary school
monks walk
09/2014 - 05/2019