Rachel Anne Lavery
Lurgan
Summary
A detail-oriented professional with expertise in regulatory compliance, stakeholder management, and audit report writing. Demonstrates strong critical thinking skills and meticulous attention to detail, ensuring thorough analysis and effective communication of complex information. Committed to leveraging these competencies to enhance organisational compliance and operational efficiency.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Compliance Auditor
SSE
09.2022 - 07.2025
- Conducts compliance reviews independently (and occasionally as part of a team) under a risk-based Compliance Monitoring Programme
- Identifies regulatory risks across multiple regulators and legislative frameworks
- Maintains up to date knowledge of external regulations, legislation, internal group policies
- Works cross functionally with Legal and Regulatory teams to ensure accurate interpretation and application of regulation/legislation/licences etc
- Stakeholder engagement across all levels
- Delivers clear, structured reports and verbal updates on complex review findings to stakeholders (including senior level)
- Action management: managing actions to closure, ensuring sufficient evidence provided to close the action in a timely manner
Compliance & Risk Management Officer
Portadown Credit Union
09.2020 - 08.2022
- Ensured business compliance with all regulatory, contractual and industry best practice requirements
- Completed regulatory reporting inclusive of CRS return, SMCR, FCA SUP Notification Forms and any internal breaches of PRA rulebook
- Conducted comprehensive audits to assess compliance, identify control weaknesses and recommend improvements
- Conducted in-depth risk assessments of key business areas to identify and evaluate critical operational and regulatory risks
- Implemented and monitored risk controls, to ensure alignment with the business's defined risk tolerance
- Managed and maintained the enterprise risk register using LogicManager software, taking full ownership of regular updates, monitoring and stakeholder coordination
- Designed and implemented policies and procedures to strengthen governance, ensure compliance and support operational effectiveness
- Monitored emerging regulatory developments and proactively communicated key changes to the Board through clear, concise briefings to support informed decision making
- Managed GDPR breach reporting processes in line with UK regulatory requirements, maintaining a detailed internal breach register and ensuring timely escalation and resolution
- Liaised with FCA/PRA - took ownership of the FCA Connect system and updating the FCA/PRA of any internal changes via Connect
- Delivered compliance and risk training to all staff
Operations Manager
Niche Financial Services
11.2017 - 08.2020
- Responsible for the day-to-day operations of the business and served as the primary point of contact for corporate clients across multiple disciplines within the company
- Handed and documented highly sensitive data in the provision of process serving of court documents, mortgage counselling and pre-eviction occupancy checks
- Collaborated with senior management on the preparation and implementation of the company's compliance manual
- Managed a team of 10 Field Agents across NI and ROI, overseeing daily operations to ensure compliance with company policies and adherence to individual client's SLAs
- Managed complaint handling and conducted quality assurance reviews on all field agent reports, to ensure accuracy, completeness and compliance with company standards
- Monitored key performance indicators (KPIs) for all field agents to ensure targets were met and performance aligned with company and client expectations
- Provided direct reporting to clients, including the completion of monthly management information (MI) reports
Loan Manager (Dual role)
Loan.co.uk
11.2017 - 08.2020
- Completed detailed fact finds with customers to source the correct product for their needs
- Liaised with external stakeholders i.e. lenders, brokers, solicitors etc
- Ensured comprehensive notes were accurately recorded on the system to maintain a complete and auditable trail
- Completion of CeMap 1 in August 2020 with additional modules not completed due to transition into a new role
Asset Management Consultant
Niche Property Services
02.2014 - 10.2017
- Responsible for overseeing the disposal of repossessed properties valued at £24 million, ensuring efficient asset management and compliance with company policies of repossessed properties
- Managed multiple client accounts, while maintaining strong relationships with key stakeholders to ensure client satisfaction and project success
- Managed and appointed external consultants to support project objectives and ensure delivery of specialised expertise
- Prepared detailed reports for each property, incorporating data analysis of information provided from external consultants and providing strategic recommendations for optimal asset disposal
- Collected accurate data and produced reports for clients, prepares monthly management information (MI) reports and led fortnightly conference calls to discuss progress and address client needs
- Critically assessed any potential issues that could arise from a repossession and developed and implemented strategies to minimise any potential loss in property value by implementing additional safeguards
Administrator
H & M
09.2011 - 03.2012
- Responsible for maintaining a low store shrinkage by ensuring staff adherence to company procedures and promoting awareness of loss prevention practices
- Ensured company health and safety targets were consistently met by conducting regular health and safety audits
- Managed the daily banking operations and monitored till discrepancies
- Led training sessions for new hires, fostering a supportive learning environment and accelerating their integration into the team
Education
AICCA: Advanced Certificate - Governance, Risk & Compliance
International Compliance Association
08.2023 - 02.2024
LLB - Law
Queens University Belfast
Belfast, Northern Ireland 09.2008 - 07.2011
A-Levels - Biology
St Michael's Grammar School
Lurgan, Armagh 09.2006 - 06.2008
A-Levels - History
St Michael's Grammar School
Lurgan, Armagh 09.2006 - 06.2008
A-Levels - Government & Politics
St Michael's Grammar School
Lurgan, Armagh 09.2006 - 06.2008
GCSE - Mathematics, English Language, English Literature, History, Technology & Design, French, Religion, DA Science
St Michael's Grammar School
Lurgan, ArmaghSkills
- Regulatory compliance knowledge
- Stakeholder management
- Audit report writing
- Attention to detail
- Critical thinking
References
References available upon request.
HOBBIES & INTEREST
- I am an avid reader; this interest helps me widen my knowledge base while providing enjoyment at the same time.
- I also like to keep myself up to date with current affairs, again feeding my thirst to learn.
- I am a member of my local gym with a keen interest in keeping fit.
Timeline
AICCA: Advanced Certificate - Governance, Risk & Compliance
International Compliance Association
08.2023 - 02.2024
Compliance Auditor
SSE
09.2022 - 07.2025
Compliance & Risk Management Officer
Portadown Credit Union
09.2020 - 08.2022
Operations Manager
Niche Financial Services
11.2017 - 08.2020
Loan Manager (Dual role)
Loan.co.uk
11.2017 - 08.2020
Asset Management Consultant
Niche Property Services
02.2014 - 10.2017
Administrator
H & M
09.2011 - 03.2012
LLB - Law
Queens University Belfast
09.2008 - 07.2011
A-Levels - Biology
St Michael's Grammar School
09.2006 - 06.2008
A-Levels - History
St Michael's Grammar School
09.2006 - 06.2008
A-Levels - Government & Politics
St Michael's Grammar School
09.2006 - 06.2008
GCSE - Mathematics, English Language, English Literature, History, Technology & Design, French, Religion, DA Science
St Michael's Grammar School
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