Rachel Alozie
Halton,UK
Summary
Dynamic and results-driven professional with extensive expertise in customer service, sales, and people management. Proven track record of leading teams of up to 30 members to achieve sales and customer service excellence. Skilled in complaint resolution, client care, and staff training, with a strong focus on adaptability and cultural sensitivity. Demonstrates advanced creativity and proactive innovation in client consultations and product knowledge expertise. Committed to continuing education and professional networking to drive clientele growth and process improvement.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Senior Stylist
Petasimonne Hair
Carlton North, Australia
05.2020 - 01.2026
- Led a team of stylists, increasing salon productivity by 30% through mentoring and training
- Organized monthly training sessions on men’s cutting techniques, incorporating global trends
- Consistently exceeded weekly sales targets by up-selling services
- Delivered cuts and re-styles for men, women, and children on a daily basis
Colour Technician
Oscar Charlie Hair
Port Melbourne, Australia
01.2019 - 04.2020
- Provided intricate colour corrections and advanced styling
- Mentored new staff, boosting productivity by 25%
- Conducted staff training sessions and contributed to overall salon development
- Achieved weekly sales targets through effective client engagement
Senior Stylist
True Colours Hair, Face and Body
Melbourne
03.2016 - 10.2018
- Delivered hair and scalp analysis, consultations, and product recommendations
- Provided make-up services for bridal, prom, and evening events
- Organised monthly training evenings and mentored staff, increasing productivity by 20%
- Consistently hit sales targets by up-selling services
Senior Stylist
Prive Salon Chadstone
Melbourne
11.2014 - 02.2016
- Delivered advanced styling and up-dos for weddings and special occasions
- Led training sessions and mentored junior staff, increasing productivity by 20%
- Provided excellent customer service and consistently met sales goals
Stylist
Conrad Blandford Hairdressing
Sheffield
09.2012 - 08.2014
- Assisting senior stylist with bridal and prom stylings
- Managing client needs, including religious private therapy rooms
- Delegated tasks and supported juniors staff development
- (work experience as part of VRQ3 Qualification)
Stylist
Nuba Hair and Beauty
Sheffield
11.2011 - 07.2012
- Supported senior stylist with event styling
- Managed client appointments and reception duties
- Organised daily stock checks and delegated responsibilities
- (promoted from Junior Stylist) (work experience as part of NVQ2 qualification)
Career Advisor
OLCI Construction Training LTD
04.2007 - 10.2008
- Advising face to face and over the phone on training for City and Guild qualifications
- Credit Checking (Through Barclays partner finance)
- Managed sensitive financial details and worked to daily targets
- Delivered marketing and sales pitches both face-to-face and over the phone
Field Representative (Direct Sales)
The Cobra Group
London
04.2007 - 10.2008
- Managing a team of 5, ensuring daily targets were met
- Delivered training and coaching to new recruits and under-performers as well as being involved in National training events.
- Coaching/mentoring team members on objection handling and improving their pitch
- Effectively communicating with team members on new techniques to exceed their targets by building a rapport with new customers
- Motivating the team by organising teambuilding excursions
- Awarded sales award 2 years running from the Cobra group presented by Executives of the company
Supervisor
The Brand Centre Matalan
London
09.2004 - 03.2007
- Managing a team of 30, supporting store management and staff training
- Organising daily rotas and enforced health and safety standards
- Conducted quarterly staff performance reviews with the assistance of deputy managers
Education
VRQ Level 3 Diploma - Women’s Hairdressing for Colour Technicians
City & Guilds
Sheffield 01.2013 - 01.2014
NVQ level 2 Diploma - Combined Hair Types (Women’s Hairdressing)
City & Guilds
Sheffield 01.2011 - 01.2012
VRQ level 2 Diploma - Combined Hair Types (women’s hair dressing)
City & Guilds
Sheffield 01.2010 - 01.2011
CRB- National Police Check Cert -
08.2015 - 08.2015
GCSEs - Maths, English literature, English language, biology, chemistry and physics (double award science)
Skills
- Excellent Customer Service skills and experience of ensuring that team members provided customer service
- Sales – inbound and outbound telephony, in store and door to door
- People management – experience of Managing a team of 30
- Team leadership and staff training
- Sales and customer service excellence
- Complaint resolution and client care
- Adaptability and cultural sensitivity
- Coaching, mentoring, and process improvement
- Commitment to continuing education
- Advanced creativity
- Proactive innovation
- Strong aesthetic sense
- Product knowledge expertise
- Client consultations
- Staff mentoring
- Professional networking
- Positive attitude
- Clientele growth
REFERENCES
References will be provided upon request.
SOFT SKILLS
Team leadership, Mentoring, Collaboration, Executive-level Decision Making, Problem-solving, Issue Resolution, Process improvement, Communication, Sales, Stakeholder Management
Timeline
Senior Stylist
Petasimonne Hair
05.2020 - 01.2026
Colour Technician
Oscar Charlie Hair
01.2019 - 04.2020
Senior Stylist
True Colours Hair, Face and Body
03.2016 - 10.2018
CRB- National Police Check Cert -
08.2015 - 08.2015
Senior Stylist
Prive Salon Chadstone
11.2014 - 02.2016
VRQ Level 3 Diploma - Women’s Hairdressing for Colour Technicians
City & Guilds
01.2013 - 01.2014
Stylist
Conrad Blandford Hairdressing
09.2012 - 08.2014
Stylist
Nuba Hair and Beauty
11.2011 - 07.2012
NVQ level 2 Diploma - Combined Hair Types (Women’s Hairdressing)
City & Guilds
01.2011 - 01.2012
VRQ level 2 Diploma - Combined Hair Types (women’s hair dressing)
City & Guilds
01.2010 - 01.2011
Career Advisor
OLCI Construction Training LTD
04.2007 - 10.2008
Field Representative (Direct Sales)
The Cobra Group
04.2007 - 10.2008
Supervisor
The Brand Centre Matalan
09.2004 - 03.2007