Rachel Ahgoom

• Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
• Audited rooms after cleaning to check cleanliness standards.
• Communicated repair needs to maintenance staff for prompt remedial action.
• Completed shift reports for smooth handovers and Back of House operations.
• Responded quickly to customer requests for linen, towel and toiletry replacements.
• Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
• Updated training programmes to enhance employee performance.
• Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
• Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
• Delegated tasks and briefed staff on shift requirements to meet KPIs.
• Inspected rooms to confirm quality and attention to detail met brand standards.
• Coached housekeeping staff to effectively plan and deliver on targets.
• Managed team schedule to deliver cleaning consistent with check-in and departure times.
• Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
• Laundered items within set timeframes to meet hotel demands.
• Responded proactively to changing housekeeping requirements.
• Stored and disposed of cleaning products and chemicals safely.
• Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
• Liaised with management to establish and complete priority cleaning jobs.
• Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
• Communicated management feedback to improve team performance.
• Scheduled staff timetables to meet business demand.
• Mopped and swept hard flooring to maintain cleanliness.
• Instructed maintenance staff to complete fixture and fitting repairs.
• Changed linen and made up guest beds ahead of check-in.
• Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
• Coordinated cleaning teams to meet daily housekeeping demands.
• Stocked rooms with required towels, linen and toiletries.
• Delivered professional, friendly service across customer-facing tasks.
• Trained staff in proper cleaning, sanitisation and infection control.

• Kept kitchen areas clean, orderly and well-stocked for smooth service.
• Rotated stock to keep ingredients fresh.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Received and unloaded new inventory for storage in stores.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Dispensed snacks and refreshments at periodic intervals.
• Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
• Cleaned food preparation and storage areas in line with schedule.
• Carried out wide variety of tasks to maintain optimal service delivery.
• Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
• Cleared tables to remove dirty utensils and leftover food items.
• Monitored storage temperature controls, keeping stored ingredients fresh.
• Observed health and hygiene standards to minimise food contamination.
• Followed checklists to keep kitchen areas clean, stocked and sanitised.
• Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.

• Resolved guest queries in line with service standards and protocols.
• Delivered outstanding service to boost customer retention and referrals.
• Completed smooth housekeeping with exceptional planning and quality assurance.
• Identified cleaning efficiencies to reduce average room preparation times.
• Reported maintenance issues for prompt resolution.
• Addressed guests' problems and fulfilled special requests.
• Stocked trollies to maintain stable cleaning supplies.
• Minimised waste by [Number]% through strategically managing supplies.
• Vacuumed and dusted reception areas and walkways.
• Sanitised bathrooms to uphold strict hygiene and infection control procedures.
• Expertly operated cleaning equipment to fulfil time targets.
• Cleared and organised Back of House areas to minimise accident risks.
• Used correct procedures to clean floors, communal areas and work spaces.
• Sanitised communal touchpoints for optimum worker and visitor health and wellness.
• Followed health and safety standards governing correct use of chemicals.
• Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
• Cleaned surfaces to preserve professional standards and minimise infection risks.
• Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
• Conducted thorough venue inspections to accurately identify cleaning needs.
• Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
• Polished glass, mirrors and metal items to attractive shine.
• Vacuumed carpeted areas and mopped hard floors.
• Kept floors clean with regular sweeping, vacuuming and mopping.
• Wiped down fixtures to remove built-up dust and maintain appearance.
• Cleared dust and debris from building sites.

• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Vacuumed and dusted reception areas and walkways.
• Identified cleaning efficiencies to reduce average room preparation times.
• Delivered outstanding service to boost customer retention and referrals.
• Completed smooth housekeeping with exceptional planning and quality assurance.
• Expertly operated cleaning equipment to fulfil time targets.
• Stocked trollies to maintain stable cleaning supplies.
• Sanitised bathrooms to uphold strict hygiene and infection control procedures.
• Reported maintenance issues for prompt resolution.
• Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
• Cleared and organised Back of House areas to minimise accident risks.
• Cleaned surfaces to preserve professional standards and minimise infection risks.
• Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
• Cleared dust and debris from building sites.
• Polished glass, mirrors and metal items to attractive shine.
• Used correct procedures to clean floors, communal areas and work spaces.
• Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
• Conducted thorough venue inspections to accurately identify cleaning needs.
• Vacuumed carpeted areas and mopped hard floors.
• Employed optimal safety practices to eliminate risks, hazards and accidents.
• Kept floors clean with regular sweeping, vacuuming and mopping.
• Followed health and safety standards governing correct use of chemicals.
• Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
• Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.

Wiped down fixtures to remove built-up dust and maintain appearance.

• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Greeted customers entering store and responded promptly to customer needs.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Kept checkouts areas and general store clean and orderly.
• Scanned products quickly, memorising codes and prices for unmarked products.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Displayed and restocked merchandise by following brand guidelines.
• Assisted customers to locate obscure items on shop floor.
• Helped meet business needs by working extra shifts.
• Reduced customer wait times through optimised checkout processes.
• Checked notes carefully to spot counterfeit currency.
• Completed opening and closing procedures each day.
• Engaged in pleasant chit chat for friendly and personalised service.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Delivered outstanding customer care with proactive sales and listening skills.
• Increased customer retention by offering loyalty schemes at checkout.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Used POS register system to total values and complete cheque, card, or mobile payments.
• Assisted with cashier close-down by counting drawer change and processing vouchers.
• Checked customer ID when selling age-restricted items, following store policy.
• Handled currency payments, secured funds in register and prepared deposits at end of day.
• Scanned products at high tempo to quickly process customer transactions.
• Trained and mentored new cashiers and clerks in correct processes.
• Counted change correctly and issued customer receipts.
• Assessed notes and vouchers to determine validity and decrease fraudulent activities.

• Served needs of more than 100 customers in busy environment.
• Provided excellent customer service by recommending additional products and services to meet customer needs.
• Verified over £20000 of cash and credit payments daily.
• Handled cash and asset counts with meticulous accuracy and efficiency.
• Counted drawers quickly and accurately at start and end of each shift.
• Monitored transactions closely to verify legitimacy.
• Processed tickets, chips and coins, handling large sums of money.
• Maintained high-quality guest service and professional demeanour.
• Maintained thorough records and accounts of all cash desk operations.
• Understood balance between customer focus, attention and appropriate game pace.
• Updated client record database, raising any red flags such as credit rejections or duplicate accounts.
• Protected company reputation by upholding all internal policies and complying with all gambling legislations.
• Identified opportunities to improve cashier processes.
• Promoted loyalty programme to increase customer database and encourage repeat visits.
• Completed cash-desk operations to highest standard of efficiency, security and customer service.
• Paid winnings and collected losing bets as established by rules and procedures of each specific game.
• Processed data quickly and accurately for smooth, orderly operations.
• Distributed winnings and collected payments from losers.
• Handled complaints and reported incidents to management.
• Stayed up-to-date on policies and rules to maintain consistency.
• Enforced gambling rules to guarantee fair play.
• Entered and verified game-related data on computer system.
• Served customers with excellent customer service skills to facilitate positive experiences.
• Communicated betting information and outlined related procedures.

• Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Planned and managed resources and budget to support and deliver objectives.
• Located, verified and distribution information through knowledge management practices.
• Outlined annual and quarterly priorities to guide departmental growth.
• Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Created and implemented best practice policies and processes to aid operational performance.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Conducted periodic performance reviews for direct reports.
• Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Introduced new opportunities for team building and communication, resulting in better team performance.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.
• Designed long-term business strategy to guide leadership decision-making.
• Supported team's transition to more flexible working environment for better employee satisfaction.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Resolved conflicts by acting as mediator and rule enforcer as appropriate.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Allocated resources strategically to achieve high ROI and minimise financial cost.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Organised financial and operational data to help with yearly budgeting and planning.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Developed organisational policies for administrative oversight and internal controls.
• Drafted procedural statements and guidelines for company-wide use.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Represented organisations at seminars, conferences and business events.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.
• Designed and implemented training to further develop staff based on business goals.
• Created classification systems to manage archives.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Planned revenue generation strategies designed for growth.
• Created digital file classification system for company-wide use.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Streamlined processes to improve and optimise office operations.
• Established clear budgets and cost controls strategies to meet objectives.