Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Racheal Dyer

Racheal Dyer

Business Development Manager
Beckenham

Summary

Dynamic Business Development Manager with a proven track record in travel management, excelling in lead generation and relationship management. Achieved consistent sales growth through strategic negotiations and tailored client solutions. Adept at fostering team collaboration and leveraging CRM systems to enhance customer satisfaction and drive repeat business.

Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.

Overview

24
24
years of professional experience

Work History

Business Development Manager

Travel Counsellors
05.2022 - Current
  • Generate new business with marketing initiatives and strategic plans.
  • Reach out to potential customers via telephone, email, and in-person inquiries.
  • Negotiate and closed long-term agreements with new clients in assigned territory.
  • Increase client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Develop customised solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Conduct comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Monitor market trends and competitor activities to identify areas of potential opportunity.
  • Established relationships with key decision-makers within customer's organisation to promote growth and retention.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Facilitate regular communication with clients to ensure their needs are met, fostering long-lasting relationships built on trust and mutual respect.
  • Negotiate lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Represent company and promoted products at conferences and industry events.
  • Deliver compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Lead cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Manage a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Leverage industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Keep meticulous client notes and updated account information in company databases.
  • Participate in trade shows and conferences to network and generate leads.
  • Streamline contract renewal processes to enhance customer retention rates.
  • Foster culture of innovation, encouraging team members to propose new ideas for products and services.
  • Increase brand visibility with creation and execution of comprehensive digital marketing strategy.
  • Expand customer base by networking at industry events and leveraging social media platforms.
  • Strengthen client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
  • Analyse performance metrics to identify areas for improvement and implement corrective actions.
  • Secure high-value accounts through persistent and strategic outreach efforts.
  • Develop and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
  • Optimise operational processes for cost savings, analysing existing procedures and implementing improvements.
  • Drive revenue growth by identifying and securing new business opportunities in untapped markets.
  • Negotiate favorable terms in partnership agreements, ensuring long-term profitability and stability.
  • Build relationships with customers and community to establish long-term business growth.
  • Resolve problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieve sales goals and service targets by cultivating and securing new customer relationships.
  • Prepare sales presentations for clients showing success and credibility of products.
  • Manage accounts to retain existing relationships and grow share of business.
  • Enhance profitability by developing pipelines utilising marketing and sales strategies.
  • Collaborate with upper management to implement continuous improvements and exceed team goals.
  • Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compile and analysed data to determine approaches to improve sales and performance.
  • Exceed sales quotas and increased profitability through effective sales strategy and business planning.
  • Deliver recommendations to long-term accounts to promote brand awareness to key audience.
  • Boost marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Organise promotional events and interacted with community to increase sales volume.
  • Develop compelling presentation decks to gain approval for ideas and communicate results.
  • Demonstrate products to show potential customers benefits and advantages and encourage purchases.
  • Facilitate business by implementing practical networking techniques.
  • Collaborate cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Drive sales by developing multi-million pound contract sales.

Dog Walker/Management Team

Woof Woof Walking
02.2021 - 04.2022
  • Contributed to the overall well-being of dogs through regular physical activity and socialisation with other animals.
  • Enhanced client satisfaction by providing consistent and reliable dog walking services.
  • Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.
  • Handled various breeds of dogs with different temperaments, adapting to their individual needs and preferences.
  • Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
  • Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
  • Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
  • Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
  • Built strong relationships with clients, fostering trust and confidence in my services.
  • Streamlined invoicing process using digital platforms which improved efficiency.
  • Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
  • Managed team of dog walkers, schedules and onhand assistance.

Business Development Manager

DialAFlight
02.2018 - 02.2021

Assistant Manager

DialAFlight
07.2005 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Trained new associates in successful sales and performance strategies.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Managed and developed sales team.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
  • Boosted team morale and cohesion by organising regular sales strategy meetings.
  • Implemented customer feedback mechanisms to refine sales tactics and product offerings.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Travel Manager

DialAFlight
02.2001 - 07.2004
  • Organised large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
  • Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
  • Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
  • Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
  • Monitored industry developments closely to stay ahead of competitors'' offerings and maintain the company''s reputation as a leader in travel management.
  • Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
  • Fostered a culture of continuous learning within the team with regular training sessions on topics such as destination knowledge and new technology adoption.
  • Utilised advanced analytics tools to evaluate traveller feedback data, identifying areas of improvement within the organisation.
  • Enhanced travel experience for clients by researching and recommending unique destinations and activities.
  • Created comprehensive pre-travel documentation packages, equipping travellers with essential information before departure.
  • Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
  • Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Assisted clients with flight changes and cancellations to minimise travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Helped customers with passport and visa applications.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Organised memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Education

GCSE's

Cator Park School For Girls
Beckenham, United Kingdom
07-1999

Skills

    Business development

    Team leadership

    Relationship building and management

    Lead generation

    Negotiations

    Sales and marketing

    Sales presentations

    Client consultations

    CRM management

    Prospect targeting

    Cold calling

    Customer pre-qualifications

Additional Information

I am a passionate, energetic, and sociable individual who brings a positive attitude to everything I do. I thrive in dynamic environments and enjoy connecting with people from all walks of life. My enthusiasm extends beyond work—I have a deep love for music, dancing, travel, fitness, and exploring great food. I’m at my best when engaging with others and learning from new experiences.

Timeline

Business Development Manager

Travel Counsellors
05.2022 - Current

Dog Walker/Management Team

Woof Woof Walking
02.2021 - 04.2022

Business Development Manager

DialAFlight
02.2018 - 02.2021

Assistant Manager

DialAFlight
07.2005 - 02.2018

Travel Manager

DialAFlight
02.2001 - 07.2004

GCSE's

Cator Park School For Girls

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Racheal DyerBusiness Development Manager