Rachael Rutendo Mawaro
Ashford,Kent
Summary
Creative, innovative and empathetic professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of the team. Experienced in training and mentoring staff in variety of common tasks and projects. Service-focused customer relations team member experienced in handling high pressure. Skilled in documentation, time management and multitasking.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Senior Care Worker/Administrator
Gleamlite Services Limited
Worksop, Nottinghamshire
2023.04 - Current
- Adhered to care planning processes to generate accessible and concise care plans for Service Users.
- Championed best practices to promote dignity and safety of Service Users
- Connected with service users on personal level by employing active listening and interpersonal skills to establish meaningful rapport and providing person centered care.
- Led and supported care team.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Administered medication with rigorous planning and recordkeeping.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
- Implemented support plans into service users' daily activities.
- Set office policies and procedures to keep team members coordinated.
- Updated office management on team's activities and progress at weekly meetings.
- Managed office supply inventory, performing stock take duties and ordering additional supplies to meet staff needs.
- Oversaw recruitment for staff.
Administrator/Team Leader
Chirorwe & Partners Legal Practitioners
Harare, Zimbabwe
2017.06 - 2023.03
- Delivered front of house duties with warm and professional manner.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Customer Service Advisor
DHL Zimbabwe
Harare, Zimbabwe
2015.07 - 2016.07
- Handled requests and queries with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Participated in staff meetings to discuss new developments.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
Education
Bachelor of Arts - English and Communication
Midlands State University
Zimbabwe 2013.07 - 2017.05
Nurse Aide Certificates
Zimbabwe Red Cross Society
Zimbabwe 2022.03 - 2022.06
Care Certificates
School of Excellence Academy
Online 2022.08 - 2022.08
Skills
- Dispute resolution
- Data confidentiality
- Customer experience
- Customer care
- Payment processing
- Microsoft Office Suite
- Excel proficiency
- Reporting and documentation
- Operations management
- Complaint resolution
- Public Relations
- Employee management
- Report writing
- Workflow planning
- Medication administration
- Safeguarding knowledge
- Care management
- Social care
Languages
English
Fluent
Timeline
Senior Care Worker/Administrator
Gleamlite Services Limited
2023.04 - Current
Care Certificates
School of Excellence Academy
2022.08 - 2022.08
Nurse Aide Certificates
Zimbabwe Red Cross Society
2022.03 - 2022.06
Administrator/Team Leader
Chirorwe & Partners Legal Practitioners
2017.06 - 2023.03
Customer Service Advisor
DHL Zimbabwe
2015.07 - 2016.07
Bachelor of Arts - English and Communication
Midlands State University
2013.07 - 2017.05