Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Rachael Emma Gane

Doncaster,England

Summary

I am a highly reliable crew member, very flexible within the work place being able to work on multiple stations at a time. Able to complete a high number of orders and meeting targets though out the shift. I a;lso have strong knowledge of food safety.

I am highly motivated worker that thrives within fast pace environments. Committed to quality customer service standards.

Eager to learn and expand my skills within the workplace, applying new knowledge and skill efficiency.

Enthusiastic barista, building customer relationships being friendly and efficiently order taking.

Experienced team member bringing six years of knowledge within customer service and waitressing. Confident working around new people and places, using problem-solving skills to contribute to diverse customer-facing environments.

Loyal employee with a solid understanding of training and mentoring other employee. A dedicated team player, productive and great at hands on task completion.

I am well versed in strong communication skills with co-workers and customers.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Crew member

McDonald's
Doncaster, South Yorkshire
11.2021 - Current
  • Trained in food safety and hygiene practices.
  • I attend to customers with a friendly and respectful attitude.
  • Acted as team player by helping colleagues finish their tasks.
  • I often put others before myself, if I notice a co-worker struggling I will always do my best to help them with their stations where possible.
  • I am used to a very fast paced environment and perform accurately even under the pressure.
  • I clean at any possible moment when I am not busy, I always make sure my stations are organised. I always make sure everything is stocked up as well.
  • Taking orders from customers and handling money are one of my most common jobs, I always be as friendly as possible even when working with complaints acknowledging and apologising while taking the steps to correct whats gone wrong.
  • Flexibly took on various roles to support workflow.
  • Mainly also working on beverage stations means I work a lot with hot drinks, making sure they are up to standard before serving.

Barista and Waitress

Time2Play
Doncaster, South Yorkshire
09.2017 - 08.2021
  • My first job we would often do children's birthday parties on a weekend that got me easily suited to busy environments, even in loud settings.
  • We would have regulars that I had built good relationships with, being able to welcome them in.
  • I would also be a cleaners as well, having to clean all areas on the front counter, inside the play area and toilets, this would consist of mopping, sweeping and sanitising as areas.
  • This job taught me all the basics to hot drinks, learning how to make everything and the differences between each coffee. I am a fast learner and can pick up skills very easily.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment. I would also make sure that cleanliness was maintained though out the day.
  • I would be constantly be cleaning when there was no customers to serve, wiping down tables and washing the pots.
  • We would also work in very small groups, usually we would have a manager/keyholder in the kitchen preparing the food, one person on the coffee bar/front counter greeting people and serving hot drinks and last a waitress that would flex between helping out on the coffee bar, handing out orders, order taking and cleaning the front counter.
  • We were a small tight knit group, all really friendly and had really good relationships.

Education

Foundation Degree in Arts - Performing Arts

Doncaster College and University Centre
Doncaster
09.2017 - 07.2019

Foundation Degree in Arts - Music performance and production

North Lindsey College
Scunthorpe
09.2019 - 07.2021

Certificate of Higher Education - Music performance and production

North Lindsey College
Scunthorpe
09.2021 - 07.2022

Skills

  • Customer service
  • Cash handling
  • Food preparation
  • Order accuracy
  • Product knowledge
  • Complaint resolution
  • Restaurant equipment maintenance
  • Open and closing procedures
  • Menu memorisation
  • Staff education and training
  • Food safety

Affiliations

  • I am a musician currently the singer, songwriter, guitarist and manager of my band Blood Stained Reputation. I am often the most social member of the band, interacting with audience members both on stage and off. Working and greeting people at the merch table. In terms of management I an usually the one receiving and responding to emails and messages, sorting out dates and shows. Writing stage plans, set-lists and equipment lists.
  • In any spare time I have I love reading. I am a huge fan of classic literature, horror, thrillers and mysteries. I also love learning, often reading autobiographies about my favourite musicians.
  • I love writing and try my best to fit it into everyday life, though either songwriting, poetry or journaling.

Timeline

Crew member

McDonald's
11.2021 - Current

Certificate of Higher Education - Music performance and production

North Lindsey College
09.2021 - 07.2022

Foundation Degree in Arts - Music performance and production

North Lindsey College
09.2019 - 07.2021

Barista and Waitress

Time2Play
09.2017 - 08.2021

Foundation Degree in Arts - Performing Arts

Doncaster College and University Centre
09.2017 - 07.2019
Rachael Emma Gane