Rachael Wiles

• Utilised industry knowledge to advise clients on best time for cruise travel, maximising their holiday enjoyment.
• Facilitated group bookings whilst maintaining attention to individual needs and preferences.
• Handled customer complaints with tact, ensuring timely resolution and improved relationships.
• Negotiated favourable terms with suppliers, resulting in cost savings for the company.
• Provided comprehensive information about various cruise packages to interested customers.
• Organised detailed travel itineraries for optimal holiday experiences.
• Regularly updated product knowledge through training sessions and webinars arranged by cruise companies.
• Fostered strong relationships with clients through excellent communication and customer service skills, leading to repeat business.
• Offered recommendations on ancillary services such as excursions or onboard activities based on clients' interests.
• Maintained meticulous records of all bookings, aiding in efficient management of client portfolio.
• Resolved booking issues promptly to ensure client satisfaction and maintain smooth operations during peak periods.
• Ensured compliance with all regulatory requirements related to international travel.
• Increased customer satisfaction by attentively listening to their travel preferences and offering tailored cruise options.
• Kept up-to-date with latest cruise offers and promotions to provide accurate information to clients.
• Assisted in the design of promotional materials for marketing campaigns, resulting in increased brand awareness.
• Collaborated seamlessly with team members to manage high volume of client enquiries during peak seasons.
• Supported development of new sales strategies based on market trends, contributing towards increased revenue growth.
• Conducted calls professionally and politely to maintain excellent service standards.
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
• Informed clients about cancellation policy and associated penalties.
• Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
• Strived to reach set sales and revenue targets.
• Employed strong product and systems knowledge to handle booking enquiries.

• Tasks pretty much the same as LISTERS USED CAR CENTRE AND MERCEDES OF GRIMSBY

I successfully passed an intensive course to become BMW accredited

• Increased customer engagement by delivering high-quality product demonstrations.
• Streamlined booking processes for easier user experience, increasing overall efficiency of operations.
• Resolved booking issues promptly to ensure client satisfaction and maintain smooth operations during peak periods.
• Ensured compliance with all regulatory requirements related to international travel.
• Utilised industry knowledge to advise clients on best time for cruise travel, maximising their holiday enjoyment.
• Provided comprehensive information about various cruise packages to interested customers.
• Regularly updated product knowledge through training sessions and webinars arranged by cruise companies.
• Supported development of new sales strategies based on market trends, contributing towards increased revenue growth.
• Organised detailed travel itineraries for optimal holiday experiences.
• Increased customer satisfaction by attentively listening to their travel preferences and offering tailored cruise options.
• Handled customer complaints with tact, ensuring timely resolution and improved relationships.
• Facilitated group bookings whilst maintaining attention to individual needs and preferences.
• Fostered strong relationships with clients through excellent communication and customer service skills, leading to repeat business.
• Negotiated favourable terms with suppliers, resulting in cost savings for the company.
• Maintained meticulous records of all bookings, aiding in efficient management of client portfolio.
• Offered recommendations on ancillary services such as excursions or onboard activities based on clients' interests.
• Assisted in the design of promotional materials for marketing campaigns, resulting in increased brand awareness.
• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
• Conducted calls professionally and politely to maintain excellent service standards.
• Informed clients about cancellation policy and associated penalties.
• Used destination knowledge to enhance customer trips with local recommendations.
• Prepared comprehensive travel itineraries using accessible formats for customers.
• Strived to reach set sales and revenue targets.
• Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
• Confirmed payment of deposits from clients before commencing with bookings.
• Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
• Recommended hotel packages and initiatives to customers for increased business profits.
• Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
• Upsold guest experiences to maximise average booking value.

• Implemented new menus, improved dining experience.
• Trained new team members, enhanced service quality.
• Innovated promotional strategies, raised brand awareness in local community.
• Planned menu changes seasonally for fresh dining options throughout the year.
• Managed daily operations for smooth restaurant functioning.
• Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
• Developed relationships with suppliers for better inventory management.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
• Tracked key performance indicators on a weekly basis; identified areas needing improvement.
• Increased table turnover rate with efficient floor management.
• Conducted regular meetings with staff; communicated updates and received feedback.
• Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
• Cultivated a positive work environment by fostering team spirit amongst staff.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
• Conducted regular inspections for adherence to food hygiene norms and standards.
• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Streamlined staff rotas to optimise efficiency.
• Ensured compliance to health and safety regulations for safe dining environment.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Established safe and secure dining environment with strong sanitation standards.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Analysed operations to improve restaurant efficiency and service levels.
• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Led by example in providing customers with attentive, professional restaurant service.

• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Championed cross-selling initiatives to maximise sales volume and profit margins.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance. Therefore becoming BMW ACADEMY accredited.
• Delivered engaging sales presentations at industry events to attract potential customers and partners.
• Streamlined sales process to enhance operational efficiency and productivity.
• Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
• Elevated brand awareness for significant market influence through strategic sales campaigns.
• Identified new business opportunities that enhanced growth potential of the company.
• Increased customer engagement by delivering high-quality product demonstrations.
• Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Developed customer loyalty with excellent customer service, leading to repeat business.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
• Managed client relationships from early stages of sales process through to post-sales
• Achieved and exceeded sales targets in line with client growth across all products and services.

• Improved client satisfaction by creating personalised travel itineraries.
• Resolved complex travel issues for improved customer experience.
• Maintained meticulous records of all bookings, payments and confirmations.
• Streamlined booking process with implementation of new reservation system.
• Conducted market research to stay updated on travel trends and destinations.
• Facilitated smooth travel experiences by handling luggage arrangements, airport transfers, hotel check-ins.
• Ensured compliance with all industry laws and regulations whilst planning travels.
• Utilised knowledge of popular destinations to provide recommendations based on client preferences.
• Enhanced company reputation with excellent customer service skills.
• Updated clients regularly on changes in itinerary or flight schedules to avoid confusion or inconvenience.
• Managed client inquiries professionally over phone, email and face-to-face interactions.
• Developed effective marketing strategies to promote travel packages.
• Verified customer passports and documentation to travel.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Created and communicated clear, detailed itineraries ahead of travel.
• Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
• Processed travel deposit and balance payments accurately, maintaining records of receipt.
• Maximised sales profits using proven upselling and cross-selling techniques.
• Identified add-on sales opportunities by analysing client needs, budgets and preferences.
• Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.

Same as above.