Rachael Sherman
London, UK |
Summary
Independent and motivated Canadian citizen with many years of customer service experience, a BA in Criminology, and proven competence with managing sensitive confidential information and databases. Moved abroad to London a year and a half ago on a youth mobility scheme visa which has tested my strength and resilience and made me adept at problem solving and adaptable in a variety of new challenging situations. Looking to take the knowledge and skills that I have acquired and apply them in this new fulfilling and important role.
Overview
4
4
years of professional experience
Work history
Team member
Incipio Group - The Prince | Pergola on the Wharf
London, UK
06.2024 - Current
- Flexible and versatile approach to work: casual pub service, working long hours, multiple venues, private events, bottomless brunch, bartending, nightlife service
- Match and uphold Incipio Group's values by fostering a positive, fun and inclusive work environment with a can-do attitude
- Providing a tailored approach to service to ensure an optimal and memorable experience for guests
- Work efficiently and proactively on the floor consistently generating the highest revenue and service charge through iPad sales
- Display exceptional resiliency, time management, and adaptability working in fast paced and unpredictable environments
- The Prince achieved the 2025 award of "Best Pub in London" by London Lifestyle Awards
Criminal Organization Known Routes Database Intern
Nautical Crime Investigation Services
Vancouver, BC, Canada
03.2023 - 10.2023
- Gained proficient experience with remote work and data entry while utilizing creative means to uncover important elusive facts found online
- Conducted investigative research into hundreds of international criminal organizations
- Consistently collaborated effectively with colleagues and supervisors to share and discuss progress and goals
- Administered remote interviews with navy officers located abroad, then prepared and shared reports
- Adhered to the terms and conditions of a NDA by ensuring confidentiality and anonymity of investigative findings
Food and beverage server
Sammy J's Bar and Grill
South Surrey, BC, Canada
09.2021 - 04.2024
- Possessed in depth knowledge of our menu offerings
- Provided quick service, frequent table maintenance, and always checked back with guests and displayed complete competence with serving large groups providing them with seamless service
- Always checked ID from minors complying with legal requirements to not serve alcohol to anyone under the age of 19
- Yielded positive online reviews and recognition for my service
Education
Bachelor of Arts - Criminology
Simon Fraser University, University of Alberta
Canada 09/2018 - 04/2023
Skills
- Incredibly adaptable and resilient
- Self motivated when working independently and as part of a team
- Experienced with providing outstanding customer service and putting people first
- Exceptional time management and proactive with achieving goals
- Knowledgeable and experienced with data entry and use of Microsoft applications
- Strong written and verbal communication skills
- Proficient with using social media channels
Affiliations
- Charity shopping and donating
- Yoga
- Travel
- Reading
- True crime podcasts and documentaries
Volunteer work
- 40 hours - Note taking for Accessibility Resources at the University of Alberta for students with disabilities
- 20 hours - Little Lives UK - Fulham Broadway shop
Timeline
Team member
Incipio Group - The Prince | Pergola on the Wharf
06.2024 - Current
Criminal Organization Known Routes Database Intern
Nautical Crime Investigation Services
03.2023 - 10.2023
Food and beverage server
Sammy J's Bar and Grill
09.2021 - 04.2024
Bachelor of Arts - Criminology
Simon Fraser University, University of Alberta
09/2018 - 04/2023
Similar Profiles
Natasha PiperNatasha Piper
General Manager at Wharf restaurant GroupGeneral Manager at Wharf restaurant Group
SHAHID CHOWDHURYSHAHID CHOWDHURY
Property Operations Coordinator at Canary Wharf Group (Vertus PLC)Property Operations Coordinator at Canary Wharf Group (Vertus PLC)
LEE KRISMANLEE KRISMAN
SENIOR ACCOUNTS PAYABLE MANAGER at CANARY WHARF GROUP PLCSENIOR ACCOUNTS PAYABLE MANAGER at CANARY WHARF GROUP PLC
STEPHEN NARAGAMSTEPHEN NARAGAM
Quality assurance associate at hatsun agro product .ltdQuality assurance associate at hatsun agro product .ltd
Alia ZafarAlia Zafar
SEN Teacher at Cheetham COE community academySEN Teacher at Cheetham COE community academy