Summary
Overview
Work history
Education
Skills
Affiliations
Volunteer work
Timeline
Generic

Rachael Sherman

London, UK |

Summary

Independent and motivated Canadian citizen with many years of customer service experience, a BA in Criminology, and proven competence with managing sensitive confidential information and databases. Moved abroad to London a year and a half ago on a youth mobility scheme visa which has tested my strength and resilience and made me adept at problem solving and adaptable in a variety of new challenging situations. Looking to take the knowledge and skills that I have acquired and apply them in this new fulfilling and important role.



Overview

4
4
years of professional experience

Work history

Team member

Incipio Group - The Prince | Pergola on the Wharf
London, UK
06.2024 - Current
  • Flexible and versatile approach to work: casual pub service, working long hours, multiple venues, private events, bottomless brunch, bartending, nightlife service
  • Match and uphold Incipio Group's values by fostering a positive, fun and inclusive work environment with a can-do attitude
  • Providing a tailored approach to service to ensure an optimal and memorable experience for guests
  • Work efficiently and proactively on the floor consistently generating the highest revenue and service charge through iPad sales
  • Display exceptional resiliency, time management, and adaptability working in fast paced and unpredictable environments
  • The Prince achieved the 2025 award of "Best Pub in London" by London Lifestyle Awards


Criminal Organization Known Routes Database Intern

Nautical Crime Investigation Services
Vancouver, BC, Canada
03.2023 - 10.2023
  • Gained proficient experience with remote work and data entry while utilizing creative means to uncover important elusive facts found online
  • Conducted investigative research into hundreds of international criminal organizations
  • Consistently collaborated effectively with colleagues and supervisors to share and discuss progress and goals
  • Administered remote interviews with navy officers located abroad, then prepared and shared reports
  • Adhered to the terms and conditions of a NDA by ensuring confidentiality and anonymity of investigative findings

Food and beverage server

Sammy J's Bar and Grill
South Surrey, BC, Canada
09.2021 - 04.2024
  • Possessed in depth knowledge of our menu offerings
  • Provided quick service, frequent table maintenance, and always checked back with guests and displayed complete competence with serving large groups providing them with seamless service
  • Always checked ID from minors complying with legal requirements to not serve alcohol to anyone under the age of 19
  • Yielded positive online reviews and recognition for my service


Education

Bachelor of Arts - Criminology

Simon Fraser University, University of Alberta
Canada
09/2018 - 04/2023

Skills

  • Incredibly adaptable and resilient
  • Self motivated when working independently and as part of a team
  • Experienced with providing outstanding customer service and putting people first
  • Exceptional time management and proactive with achieving goals
  • Knowledgeable and experienced with data entry and use of Microsoft applications
  • Strong written and verbal communication skills
  • Proficient with using social media channels


Affiliations

  • Charity shopping and donating
  • Yoga
  • Travel
  • Reading
  • True crime podcasts and documentaries

Volunteer work

  • 40 hours - Note taking for Accessibility Resources at the University of Alberta for students with disabilities
  • 20 hours - Little Lives UK - Fulham Broadway shop

Timeline

Team member

Incipio Group - The Prince | Pergola on the Wharf
06.2024 - Current

Criminal Organization Known Routes Database Intern

Nautical Crime Investigation Services
03.2023 - 10.2023

Food and beverage server

Sammy J's Bar and Grill
09.2021 - 04.2024

Bachelor of Arts - Criminology

Simon Fraser University, University of Alberta
09/2018 - 04/2023

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Rachael Sherman